Draytek Vigor 3300 Series User manual

Vigor 3300 Series Trouble Shooting Guide

Vigor 3300 Series

Trouble Shooting Guide

V1.0

Vigor 3300 Series Trouble Shooting Guide

History Table

Date Descriptions Version By

2005/8/15 Initial V1.0 Jenny, Jimmy, Amy

Vigor 3300 Series Trouble Shooting Guide

Table of Contents

VIGOR 3300 SERIES ......................................................................................1

TROUBLE SHOOTING GUIDE .......................................................................1

HISTORY TABLE.............................................................................................2

TABLE OF CONTENTS...................................................................................3

CHAPTER 1.....................................................................................................4

HARDWARE STATUS .....................................................................................4

CHAPTER 2.....................................................................................................5

NETWORK CONNECTION SETTINGS ON PC ..............................................5

CHAPTER 3.....................................................................................................7

PING THE ROUTER FROM PC.......................................................................7

CHAPTER 4.....................................................................................................9

ISP SETTINGS ON ROUTER..........................................................................9

CHAPTER 5...................................................................................................12

REPORT TO ISP AND DEALER FOR FURTHER TECHNICAL SUPPORT.12

Vigor 3300 Series Trouble Shooting Guide

CHAPTER

Hardware Status

This chapter shows how to shoot troubles on abnormal hardware situations.

1. Check that if the POWER line and WAN/LAN cables are connected correctly.

2. Turn on the router, check if the ACT LED blink once per second and the

correspondent WAN/LAN LED is bright.

Vigor 3300 Series Trouble Shooting Guide

CHAPTER

Network Connection Settings on PC

The following example is based on Windows XP case, regarding the other OS

examples, please refer to the similar steps or support notes in www.draytek.com.

1. Go to Control Panel and then double-click on Network Connections.

2. Right-click on Local Area Connection and click on Properties.

Vigor 3300 Series Trouble Shooting Guide

3. Select on Internet Protocol (TCP/IP) and then click Properties.

4. Select Obtain an IP address automatically and Obtain DNS server address

automatically.

Vigor 3300 Series Trouble Shooting Guide

CHAPTER

Ping the Router from PC

This chapter shows how to execute a communication between PC to router. The

default gateway IP of the router is 192.168.1.1. Please check that if you can ping the

router correctly.

A. For Windows

1. Open the Command Prompt window (from start menu> Run).

2. Type command (for Windows 95/98/ME) or cmd (for Windows NT/2000/XP).

3. Type ping 192.168.1.1 and press [Enter].

Vigor 3300 Series Trouble Shooting Guide

B. For Mac (Terminal)

The computer should receive a reply from 192.168.1.1. If not, please check the IP

address of your PC. We suggest that you set the network connection as getting IP

automatically.

Vigor 3300 Series Trouble Shooting Guide

CHAPTER

ISP Settings on Router

This chapter shows how to check related settings about ISP site.

1. Go to the web configuration GUI (http://192.168.1.1), click Network -> WAN to

check your ISP settings.

2. Make sure the Active check box has been selected.

3. Click the icon to check WAN settings.

Vigor 3300 Series Trouble Shooting Guide

A. For PPPoE Users

1. Make sure the Username and Password are correct.

2. Make sure the Authentication is correct, you may need to try both PAP and

CHAP.

3. Service Name (optional) is required by some ISPs.

B. For Static Users

1. Make Sure IP Address, Subnet Mask, Gateway IP Address and Primary DNS

are correct.

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