Digi Connect Sensor General instructions

Digi Connect® Sensor Telit Modem

Firmware Update - Verizon

Update Guide

Revision history—90002339

Revision Date Description

A February 2019 Initial release.

B February 2019 Additional edits.

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Digi Connect® Sensor Telit Modem Firmware Update - Verizon 2

Contents

Verizon network changes: Digi Connect® Sensor

Determine if an update is needed

Prerequisites 5

Step 1: Find the modem firmware revision 5

Step 2: Determine if a modem firmware update is required 5

Update the modem firmware over the air (FOTA)

Prerequisites 6

Step 1: Find the modem firmware version 6

Step 2: Determine the update string 6

Generate update strings for other revisions 7

Step 3: Initiate the firmware update 8

Updating multiple devices 9

Step 4: Verify that the update was successful 10

Troubleshooting the FOTA update 11

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 3

Verizon network changes: Digi Connect® Sensor

This document describes how to update cellular modem firmware to comply with Verizon network

changes occurring on March 30th, 2019.

It applies to the Digi Connect Sensor+ containing one of these LTE modems:

Model Description Revisions

Telit LE910-NA1 Single SKU

AT&T and Verizon

20.00.012.4

20.00.012.7

20.00.522.4

Telit LE910-SV1 Verizon 20.00.522.7

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 4

Determine if an update is needed

This process is done in Digi Remote Manager.

Prerequisites

nRemote manager account

nDevice ID of the Connect Sensor to update

Step 1: Find the modem firmware revision

You can determine the modem firmware version on the device by using the IMEIlook-up tool.

1. Make sure you have the IMEInumber from the device.

2. Navigate to the Digi Verizon Upgrade page: https://www.digi.com/verizon-upgrade

3. In the IMEI look-up tool window, enter the IMEInumber from the device.

4. Click Find. The modem firmware version number displays in the field.

5. Make a note of the version number.

Step 2: Determine if a modem firmware update is required

The desired revision is 20.00.015 or later. If the modem is already at this revision, no firmware update

is needed.

Note If you have version 20.00.52x on your modem, it is using AT&T firmware and the Verizon

firmware update will not work. Verizon service is required to make this update.

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 5

Update the modem firmware over the air (FOTA)

This section describes how to update the modem over the air. The update process is initiated from the

Digi Remote Manager. It requires a working cellular connection. It does not require physical access to

the device.

Prerequisites

nRemote manager account

nDevice ID of the Connect Sensor to update

nModem IMEI

nfota.exe application (PN 80010027)

Step 1: Find the modem firmware version

You need to determine the modem firmware version on the device by using the IMEIlook-up tool. This

information is used to determine the update string in the next step.

1. Make sure you have the IMEInumber from the device.

2. Navigate to the Digi Verizon Upgrade page: https://www.digi.com/verizon-upgrade

3. In the IMEI look-up tool window, enter the IMEInumber from the device.

4. Click Find. The modem firmware version number displays in the field.

5. Make a note of the version number to use in the next step.

Step 2: Determine the update string

Find the firmware revision below, and copy the corresponding update string.

Model LE910-SV1 and Revision 20.00.012.2

Update file name: UpdPkg_LE910_SV1_1G_20.00.012.2_20.00.015.0.bin

Patch size: 4228650

Update string:

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfMjAuMDAuMDEyLjJfMjAuMDAuMDE1LjAuYmlu

Model LE910-SV1 and Revision 20.00.012.3

Update file name: UpdPkg_LE910_SV1_1G_20.00.012.3_20.00.015.0.bin

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 6

Update the modem firmware over the air (FOTA) Step 2: Determine the update string

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 7

Patch size: 4232406

Update string:

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfMjAuMDAuMDEyLjNfMjAuMDAuMDE1LjAuYmlu

Model LE910-SV1 and Revision 20.00.012.8

Update file name: UpdPkg_LE910_SV1_1G_20.00.012.8_20.00.015.0.bin

Patch size: 4165114

Update string:

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfMjAuMDAuMDEyLjhfMjAuMDAuMDE1LjAuYmlu

Model LE910-NA1 and Revision 20.00.012.4 or 20.00.522.4

Update file name: UpdPkg_LE910_SV1_1G_SKU_20.00.012.4_20.00.015.0.bin

Patch size:

Update string:

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfU0tVXzIwLjAwLjAxMi40XzIwLjAwLjAxNS4wLmJpbg==

Model LE910-NA1 and Revision 20.00.012.7 or 20.00.522.7

Update file name: UpdPkg_LE910_SV1_1G_SKU_20.00.012.7_20.00.015.0.bin

Patch size: 4167370

Update string:

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfU0tVXzIwLjAwLjAxMi43XzIwLjAwLjAxNS4wLmJpbg==

Generate update strings for other revisions

If your firmware version is not listed above, run the fota application from a Windows command

prompt. For example:

C:\>fota ftp1.digi.com 21 anonymous test support/telit UpdPkg_LE910_SV1_

1G_20.00.012.2_20.00.015.0.bin

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkxM

F9TVjFfMUdfMjAuMDAuMDEyLjJfMjAuMDAuMDE1LjAuYmlu

The above strings obtain the modem update file from the Digi FTP server. The APN configured on the

modem must have access to the Internet to use this server. This is usually the case if no APN is

configured.

If your APN does not provide Internet access, you can use an FTP server on your private network.

Place the modem update file on the FTP server. Run the command below to generate the update

string. Be sure to substitute your FTP server parameters.

C:\>fota ftp.example.com 21 login password /path/to/directory UpdPkg_

LE910_SV1_1G_20.00.012.2_20.00.015.0.bin

ZnRwLmV4YW1wbGUuY29tADIxAGxvZ2luAHBhc3N3b3JkAC9wYXRoL3RvL2RpcmVjdG9yeQBVcGRQa2df

TEU5MTBfU1YxXzFHXzIwLjAwLjAxMi4yXzIwLjAwLjAxNS4wLmJpbg==

Update the modem firmware over the air (FOTA) Step 3: Initiate the firmware update

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 8

Step 3: Initiate the firmware update

1. In the Remote Manager, select Documentation > API Explorer.

2. Select Examples/SCI/Data Service/Send Binary Request.

3. A template request (in XML) will appear. Delete the template.

4. Copythe code below and paste it into the APIExplorer window.

<sci_request version="1.0">

<data_service allowOffline="true" synchronous="false">

</targets>

<device_request target_name="FTP_OTA" format="base64">

#Update string#

</device_request>

</requests>

</data_service>

</sci_request>

5. Update the code with new values:

nPatch the #Device ID# with the correct value from step 1.

nPatch the #Update string# with the value from step 2.

6. Click Send

7. Enter your user name and password.

Update the modem firmware over the air (FOTA) Step 3: Initiate the firmware update

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 9

The next time the Connect Sensor is scheduled to connect to Remote Manager, it will start the

modem firmware update process. To cause the device to connect immediately, press the Wake button

on the device.

Once started, the update will take a few minutes to complete. After the device completes the update,

it will reconnect to the Remote Manager the next time it is scheduled.

Updating multiple devices

The above example shows how to update a single Connect Sensor. More than one device can be

updated with a single Remote Manager request.

To update a list of devices, add their device IDs to <targets> in the request. For example:

</targets>

To update all devices in a Remote Manager group, add the group name to <targets>. For example:

</targets>

Update the modem firmware over the air (FOTA) Step 4: Verify that the update was successful

Digi Connect® Sensor Telit Modem Firmware Update - Verizon 10

Note All devices in the request must have the same modem revision and update string. Devices will

individually connect as scheduled and perform the update.

See the Digi Remote Manager User Guide and Digi Remote Manager Programming Guide on the Remote

Manager Documentation tab for more information.

Step 4: Verify that the update was successful

1. In Remote Manager, click on the Device Management tab.

2. Display the device properties.

3. Click Refresh at the bottom of the device page.

Click Yes if prompted to send as an offline operation.

The information will update the next time the device is scheduled to connect to the Remote

Manager.

4. Close the Device tab.

5. Re-open the device tab by double-clicking on your device.

6. Select System Information > Mobile information.

7. Note the new value for Revision, which should now be 20.00.015.

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