Dell XPS 13 User manual

XPS 13

Re-imaging guide for Microsoft

Windows

Computer Model: XPS 13-9370

Regulatory Model: P82G

Regulatory Type: P82G001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be

trademarks of their respective owners.

2018 - 01

Rev. A00

Contents

Installation overview...................................................... 5

Introduction................................................................... 6

Order of reinstallation.................................................... 7

Updating or Resetting the BIOS.....................................9

Flashing the BIOS......................................................................................9

Clearing CMOS settings............................................................................9

Trusted Platform Module (TPM) security..................................................9

Reinstalling the operating system..................................11

Reinstalling drivers and applications............................. 12

Displaying drivers and applications on your computer...............................12

Reinstallation sequence for drivers and applications..... 13

1 Intel chipset device software................................................................. 13

Downloading and installing the chipset driver.....................................13

2 Critical Microsoft Quick Fix Engineering (QFE) updates........................14

3 Media-card reader driver.......................................................................14

Downloading and installing the media-card reader driver....................14

4 Intel Rapid Storage Technology (IRST)..................................................15

Downloading and installing the IRST driver........................................ 15

5 Graphics............................................................................................... 16

Downloading and installing the Dell graphics driver............................ 16

6 Audio.....................................................................................................16

Downloading and installing the Dell audio driver................................. 16

7 Intel Software Guard Extensions Platform Software Package (SGX

PSW) and ngerprint reader driver.......................................................... 17

Downloading and installing SGX PSW................................................ 17

Downloading and installing the ngerprint reader driver..................... 17

8 Dell Command Power Manager (DCPM).............................................. 18

Downloading and installing the DCPM............................................... 18

9 Dell Power Manager (DPM)..................................................................19

Downloading and installing the DPM..................................................19

10 Wireless Local Network (WLAN) drivers and applications...................20

Downloading and installing the Wi-Fi driver....................................... 20

11 Dell docking station WD15................................................................... 20

12 Dell Thunderbolt dock TB16.................................................................21

.NET Framework..........................................................22

Getting help and contacting Dell.................................. 23

Self-help resources..................................................................................23

Contacting Dell........................................................................................24

Installation overview

NOTE: Dell recommends that you download and install the device drivers

from the Dell Drivers & Downloads website. Installing device drivers from a

non-Dell website can cause system performance issues, corrupt operating

system les, blue screen errors, unexpected shutdown, or infect your

computer with malicious software.

Device drivers must be updated when you reinstall the operating system using either

CD, DVD, USB key, or when you are facing networking, graphics, sound or other

hardware-related problems. Dell recommends that you install or update device drivers

if you have performed a factory reset of your Dell computer using the Dell Backup and

Recovery application or other factory-reset methods. This ensures that you have the

latest device drivers installed on your computer and that the devices function

optimally.

Installing or updating device drivers may lead to the following improvements:

• Increase system performance

• Patch security risks

• Expand compatibility

• Fix device issues and support new features

However, if your computer is operating normally and there are no driver issues listed in

Windows Device Manager and Windows is not suggesting urgent or recommended

driver updates, driver updates are unnecessary. Updating drivers unnecessarily may

create new problems. Review the importance of each driver update on the Dell driver

downloads page before assessing the need to continue with an update.

Introduction

Re-imaging is the process of removing all software on the computer and reinstalling

the removed software. Re-imaging is required when software in the computer is

corrupted or damaged and can also be used as a means of removing harmful and

malicious software in your computer. This re-imaging guide provides the steps

required for re-imaging your computer.

CAUTION: This re-imaging guide is designed for system administrators. Do

not attempt to re-image the system if you are not an administrator or are

unsure of the procedures. Failure to follow instructions may result in

permanent data loss.

NOTE: Information provided in this guide is applicable to computers with

Microsoft Windows only.

This guide assists you in installing Dell-recommended software stack and settings,

drivers, and applications, which are tested and validated on the XPS 13-9370. The

installation of the listed drivers and applications as described in the guide enhances

the optimal performance of your computer.

Dell also provides drivers and applications that are not included with the Windows

operating system. These drivers are required to enable the following Solid State Drives

(SSD):

• 128 GB SSD

• 256 GB PCIe SSD

• 512 GB PCIe SSD

• 1024 GB PCIe SSD

It is always recommended to re-image on a newly-installed operating system and not

from any previous image-build. Ensure BIOS settings, including SATA congurations

and modes, are appropriately set and the latest drivers and applications are used

when re-imaging the computer.

Order of reinstallation

NOTE: Some drivers and application installation steps may not be applicable,

depending on the conguration of the computer you have ordered.

To achieve optimal performance, install the drivers and applications in the following

sequence:

1 BIOS: Allows the operating system to be loaded into the memory and enables

the initial startup process on your computer.

2 Windows operating system: The operating system controls the system's

hardware to be a base on which other software can operate on.

3 Intel Chipset driver: Allows Windows to communicate and adjust settings on

components on the system board.

4 Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that

x and optimize the operating system.

5 Media-card reader driver: Enables and enhances the media-card reader.

6 Intel Rapid Storage Technology (IRST): Enables and enhances data storage

virtualization for the storage drives installed in the computer.

7 Graphics:

– Enhances and optimizes video performance

– Enables and provides additional functionality not included in the native

Microsoft VGA driver, including:

* User-customizable power management features

* Portability and behavioral proles

* Multiple-monitor support

8 Audio: Enables and enhances the audio controller.

9 Security, which includes:

– Intel Software Guard Extensions Platform Package (SGX PSW)

– Goodix Fingerprint Sensor

– Realtek IR camera: Enables and enhances the infrared camera

10 Dell applications, which includes:

– Dell Update application

– Dell Command | Power Manager (DCPM)

– Dell Power Manager (DPM)

11 Networking and Communication, which includes:

– Wireless Local Area Network Adapters (WLAN): Enables and enhances the

wireless adapter

– Bluetooth: Enables and enhances the Bluetooth adapter

Updating or Resetting the BIOS

Flashing the BIOS

It is recommended to ash BIOS when an update is available or when you replace the

system board. To ash the BIOS:

1 Turn on your computer.

2 Go to www.dell.com/support.

3 Click Product support, enter the Service Tag of your computer, and then click

Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature

or manually browse for your computer model.

4 Click Drivers & downloads → Find it myself.

5 Select the operating system installed on your computer.

6 Scroll down the page and expand BIOS.

7 Click Download to download the latest version of the BIOS for your computer.

8 After the download is complete, navigate to the folder where you saved the BIOS

update le.

9 Double-click the BIOS update le icon and follow the instructions on the screen.

Clearing CMOS settings

In the event that, ashing your computer with the latest BIOS update results in your

computer being unable to boot, a BIOS reset is necessary. Clearing the CMOS

settings will reset the BIOS to factory settings. For more information about clearing

the CMOS settings, see your computer's Service Manual.

Trusted Platform Module (TPM) security

TPM must be enabled in the BIOS setup program for it to be deployed on the

computer. Follow these steps to enable and congure the TPM:

1 Turn on or restart your computer.

2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup

program.

The BIOS setup program is displayed.

3 On the left pane, select Security → TPM Security → Clear TPM.

4 Select or clear any of the following options to enable or disable it, respectively:

–Enabled (Default): The BIOS enables the TPM during POST and it can be

accessed by the operating system.

–Disabled: The BIOS will not enable the TPM during POST and it cannot be

accessed by the operating system.

–TPM On: The TPM is enabled and activated.

–Clear: The BIOS clears the information stored in the TPM.

5 Save the settings and exit.

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