Dell XPS 12 User manual

Dell XPS 12

Owner’s Manual

Computer model: XPS 9Q23

Regulatory model: P20S

Regulatory type: P20S001

book.book Page 1 Tuesday, October 23, 2012 12:44 AM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Trademarks used in this text: Dell™, the DELL logo, and XPS™ are trademarks of Dell Inc.;

Microsoft®, Windows®, and the Windows start button logo

are either trademarks or

registered trademarks of Microsoft corporation in the United States and/or other countries;

Bluetooth®is a registered trademark owned by Bluetooth SIG, Inc. and is used by

Dell under license.

2012 - 10 Rev. A00

book.book Page 2 Tuesday, October 23, 2012 12:44 AM

Contents | 3

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Turn Off Your Computer and Connected Devices. . . . . 7

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 7

Recommended Tools. . . . . . . . . . . . . . . . . . . . . . . . 8

After Working Inside Your Computer . . . . . . . . . . . 9

Removing the Base Cover . . . . . . . . . . . . . . . . . . . 10

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Replacing the Base Cover . . . . . . . . . . . . . . . . . . . 12

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing the Battery . . . . . . . . . . . . . . . . . . . . . . 13

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . 14

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Removing the Wireless Mini-Card . . . . . . . . . . . . 15

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Replacing the Wireless Mini-Card . . . . . . . . . . . . 17

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the mSATA Card . . . . . . . . . . . . . . . . . . 19

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing the mSATA Card . . . . . . . . . . . . . . . . . . 21

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

book.book Page 3 Tuesday, October 23, 2012 12:44 AM

4| Contents

Removing the Speakers . . . . . . . . . . . . . . . . . . . . . 22

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing the Speakers . . . . . . . . . . . . . . . . . . . . . 24

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing the Coin-Cell Battery. . . . . . . . . . . . . . 25

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the Coin-Cell Battery . . . . . . . . . . . . . . 27

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing the Fan . . . . . . . . . . . . . . . . . . . . . . . . . 28

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing the Fan. . . . . . . . . . . . . . . . . . . . . . . . . . 30

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing the Processor Heat-Sink . . . . . . . . . . . 31

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Replacing the Processor Heat-Sink . . . . . . . . . . . 32

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Removing the I/O Board . . . . . . . . . . . . . . . . . . . . 33

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replacing the I/O Board . . . . . . . . . . . . . . . . . . . . 35

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

book.book Page 4 Tuesday, October 23, 2012 12:44 AM

Contents | 5

Removing the Power-Adapter Port . . . . . . . . . . . 36

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Replacing the Power-Adapter Port . . . . . . . . . . . 37

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Removing the System Board . . . . . . . . . . . . . . . . . 38

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Replacing the System Board . . . . . . . . . . . . . . . . . 42

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Entering the Service Tag in the BIOS. . . . . . . . . . . . . 42

Removing the Display Assembly . . . . . . . . . . . . . . 43

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the Display Assembly . . . . . . . . . . . . . . 46

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Removing the Display Back-Cover . . . . . . . . . . . . 47

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Replacing the Display Back-Cover . . . . . . . . . . . . 49

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Removing the Camera Module . . . . . . . . . . . . . . . 50

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the Camera Module . . . . . . . . . . . . . . . 52

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

book.book Page 5 Tuesday, October 23, 2012 12:44 AM

6| Contents

Removing the Windows-Button Board . . . . . . . . 54

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replacing the Windows-Button Board . . . . . . . . 56

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Removing the Display Panel . . . . . . . . . . . . . . . . . 57

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Replacing the Display Panel . . . . . . . . . . . . . . . . . 61

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing the Keyboard . . . . . . . . . . . . . . . . . . . . 62

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . 65

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Postrequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Flashing the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . 66

book.book Page 6 Tuesday, October 23, 2012 12:44 AM

Before You Begin | 7

Before You Begin

Turn Off Your Computer and Connected Devices

CAUTION: To avoid losing data, save and close all open files and exit all open

programs before you turn off your computer.

1Save and close all open files and exit all open programs.

2Follow the instructions to shut down your computer based on the operating system

installed on your computer.

•Windows 8:

Move your mouse-pointer to the upper-right or lower-right corner of the

screen to open the Charms sidebar, and then click Settings→Power→

Shut down.

•Windows 7:

Click Start and click Shut down.

Microsoft Windows shuts down and then the computer turns off.

NOTE: If you are using a different operating system, see the documentation

of your operating system for shut-down instructions.

3Disconnect your computer and all attached devices from their electrical outlets.

4Disconnect all telephone cables, network cables, and attached devices from

your computer.

5Slide and hold the power switch for 5 seconds, after the computer is unplugged, to

ground the system board.

Safety Instructions

Use the following safety guidelines to protect your computer from potential damage and

ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For additional safety best

practices information, see the Regulatory Compliance Homepage at

dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer cover or

panels. After you finish working inside the computer, replace all covers, panels,

and screws before connecting to the power source.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat

and clean.

CAUTION: To avoid damaging the components and cards, handle them by their

edges and avoid touching pins and contacts.

book.book Page 7 Tuesday, October 23, 2012 12:44 AM

8| Before You Begin

CAUTION: Only a certified service technician is authorized to remove the

computer cover and access any of the components inside the computer. See the

safety instructions for complete information about safety precautions, working

inside your computer, and protecting against electrostatic discharge.

CAUTION: Before touching anything inside your computer, ground yourself by

touching an unpainted metal surface, such as the metal at the back of the

computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab,

not on the cable itself. Some cables have connectors with locking tabs or

thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector

pins. When connecting cables, ensure that the connectors and ports are correctly

oriented and aligned.

CAUTION: To disconnect a network cable, first unplug the cable from your

computer and then unplug the cable from the network device.

CAUTION: Press and eject any installed card from the media-card reader.

Recommended Tools

The procedures in this document require the following tools:

•Phillips screwdriver

•Torx #5 (T5) screwdriver

book.book Page 8 Tuesday, October 23, 2012 12:44 AM

After Working Inside Your Computer | 9

After Working Inside Your Computer

After you complete replacement procedures, ensure the following:

•Replace all screws and ensure that no stray screws remain inside your computer.

•Connect any external devices, cables, cards, and any other part(s) you removed

before working on your computer.

•Connect your computer and all attached devices to their electrical outlets.

CAUTION: Before turning on your computer, replace all screws and ensure

that no stray screws remain inside the computer. Failure to do so may damage

your computer.

•Turn on your computer.

book.book Page 9 Tuesday, October 23, 2012 12:44 AM

10 | Removing the Base Cover

Removing the Base Cover

WARNING: Before working inside your computer, read the safety information

that shipped with your computer and follow the steps in "Before You Begin" on

page 7. After working inside your computer, follow the instructions in

"After Working Inside Your Computer" on page 9. For additional safety best

practices information, see the Regulatory Compliance Homepage at

dell.com/regulatory_compliance.

Procedure

1Close the display, and turn the computer over.

2Turn the system badge over and place it on the base cover.

3Remove the screws that secure the base cover to the palm-rest assembly.

1base cover 2system badge

book.book Page 10 Tuesday, October 23, 2012 12:44 AM

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