Dell Studio PP31L User manual

www.dell.com | support.dell.com

Dell™ Studio 1735

Quick Reference Guide

Model PP31L

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document

to Microsoft® Windows®operating systems are not applicable.

___________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, DellConnect, Wi-Fi Catcher, YOURS IS HERE,

and MediaDirect are trademarks of Dell Inc.; Intel, Celeron, and Pentium are registered trademarks and

CoreisatrademarkofIntelCorporationintheU.S.andothercountries; Microsoft,Windows,andWindows

Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States

and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used

by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Model PP31L

March 2008 P/N NU140 Rev. A00

Contents 3

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . 7

1About Your Computer . . . . . . . . . . . . . . . . 9

Front and Right View . . . . . . . . . . . . . . . . . . . 9

Back and Left View . . . . . . . . . . . . . . . . . . . 15

Bottom View . . . . . . . . . . . . . . . . . . . . . . . 19

Removing and Replacing the Battery . . . . . . . . . . 20

Removing and Replacing the Base Cover . . . . . . . 21

2Specifications . . . . . . . . . . . . . . . . . . . . . 25

3Troubleshooting . . . . . . . . . . . . . . . . . . . 35

Dell Technical Update Service . . . . . . . . . . . . . 35

Pre-Boot Self Assessment (PSA) Diagnostics

and Dell 32 Bit Diagnostics . . . . . . . . . . . . . . . 35

Dell Support Center . . . . . . . . . . . . . . . . . . . 39

Drive Problems . . . . . . . . . . . . . . . . . . . . . 40

Hard drive problems . . . . . . . . . . . . . . . . 40

Error Messages . . . . . . . . . . . . . . . . . . . . . 41

4Contents

Lockups and Software Problems . . . . . . . . . . . . 46

The computer does not start . . . . . . . . . . . . 46

The computer stops responding . . . . . . . . . . 46

A program stops responding or crashes

repeatedly . . . . . . . . . . . . . . . . . . . . . 46

A program is designed for an earlier

Microsoft®Windows®operating system . . . . . 47

A solid blue screen appears . . . . . . . . . . . . 47

Memory Problems . . . . . . . . . . . . . . . . . . . . 47

Power Problems . . . . . . . . . . . . . . . . . . . . . 48

Troubleshooting Software and Hardware Problems

in the Windows Vista® Operating System . . . . . . . 49

Restoring Your Operating System . . . . . . . . . . . . 49

Using Windows Vista System Restore . . . . . . . 50

4Getting Help . . . . . . . . . . . . . . . . . . . . . . . 53

Obtaining Assistance . . . . . . . . . . . . . . . . . . 53

Technical Support and Customer Service . . . . . 54

DellConnect . . . . . . . . . . . . . . . . . . . . . 54

Online Services . . . . . . . . . . . . . . . . . . . 54

AutoTech Service . . . . . . . . . . . . . . . . . . 55

Automated Order-Status Service . . . . . . . . . 55

Problems With Your Order . . . . . . . . . . . . . . . . 55

Product Information . . . . . . . . . . . . . . . . . . . 55

Returning Items for Warranty Repair or Credit . . . . . 56

Before You Call . . . . . . . . . . . . . . . . . . . . . 56

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 58

Contents 5

AAppendix . . . . . . . . . . . . . . . . . . . . . . . . . 59

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59

FCC Class B . . . . . . . . . . . . . . . . . . . . . 59

Macrovision Product Notice . . . . . . . . . . . . . . 60

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

6Contents

Finding Information 7

Finding Information

NOTE: Some features may be optional and may not ship with your computer. Some

features may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag and Express Service Code

You can find this at the bottom of your

computer.

• Use the Service Tag to identify your

computer when you use

support.dell.com

or contact support.

• Enter the Express Service Code to

direct your call when contacting

support.

Model Number

You can find this at the bottom of your

computer next to the service tag.

Your computer’s model number

Microsoft Windows License Label

You can find this in your computer’s battery

bay.

Your operating system product key

NOTE: This label is available only for

systems with Microsoft operating system.

Drivers and Utilities Media

• A diagnostic program for your computer

• Drivers for your computer

• Device documentation

• Notebook System Software (NSS)

Readme files may be included on your

Drivers and Utilities media to provide

last-minute updates about technical

changes to your computer or advanced

technical-reference material for

technicians or experienced users.

NOTE: Drivers and documentation updates

can be found at support.dell.com.

Setup Diagram How to setup your computer

Service Manual

Available at Dell Support Website -

support.dell.com

• How to remove and replace parts

• How to troubleshoot and solve

problems

8Finding Information

Dell Technology Guide

Available in Windows Help and Support

(Start →Help and Support) and at Dell

Support Website - support.dell.com

• About your operating system

• Using and maintaining peripherals

• Understanding technologies such as

Internet, E-mail, and so on.

Dell Support Center

• Self Help (Troubleshooting, Security,

System Performance, Network/Internet,

Backup/Recovery, and Windows Vista

)

• Alerts (technical support alerts relevant

to your computer)

• Assistance from Dell (Technical

Support with DellConnect™, Customer

Service, Training and Tutorials, How-To

Help with Dell on Call, and Online

Scan with PC CheckUp)

• About Your System (System

Documentation, Warranty

Information, System Information,

Upgrades & Accessories)

NOTE: The Dell Support Center features

available in your computer depends on the

configuration.

Dell QuickSet Help Information on network activity, the

hotkeys, and other items controlled by

Dell QuickSet

To view Dell QuickSet Help, right-click

the Dell QuickSet icon in the Windows

notification area.

Document/Media/Label Contents

About Your Computer 9

About Your Computer

Front and Right View

1213

10 About Your Computer

CAMERA INDICATOR (OPTIONAL) — Indicates that the camera is turned on. Based on

configuration selections you made while ordering, your computer may not include a

camera.

CAMERA (OPTIONAL) — Built-in camera for video capture, conferencing, and chat.

Based on configuration selections you made while ordering, your computer may not

include a camera.

DISPLAY — For more information about your display, see Dell Technology Guide.

MEDIA CONTROL BUTTONS — Control CD, DVD, and Media Player playback.

1 camera indicator (optional) 2 camera (optional)

3 display 4 media control buttons

5 num lock light 6 device status lights

7 power button 8 battery status light

9 AC adapter connector 10 USB connectors (2)

11 optical drive 12 microphone connector

13 headphone connectors (2) 14 fingerprint reader (optional)

15 consumer IR 16 integrated single analog microphone

17 touch pad buttons 18 touch pad

19 keyboard 20 caps lock light

21 dual digital array microphones

(optional)

Launch Dell MediaDirect Mute the sound

Play the previous track Turn the volume down

Stop Turn the volume up

Play or pause Eject the disc

Play the next track

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