DaimlerChrysler Dodge Sprinter 2007 User manual
SV0709-E
2007 DODGE
SPRINTER
• MAINTENANCE SERVICE SCHEDULE • WARRANTIES • ROADSIDE ASSISTANCE • OPTIONAL SERVICE CONTRACTS •
Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
• Name and address changes......................................................................page 5
• How to get service...................................................................................page 15
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you
perform the scheduled maintenance at the time or
metrage shown in your Owner’s Manual. If you do not
do so, and your vehicle fails as a result of your failure to
maintain it properly, repairs may not be covered under
your warranty.
DaimlerChrysler recommends that you use this
Maintenance Service Schedule Book to keep a written
record of maintenance performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
• Give us your Vehicle Identification Number,
licence plate number and odometer reading.
• Tell us where you are and the number from
which you are calling.
See page 20 for details.
3
CONTENTS
Warranty Information............................................... 4
Your rights and responsibilities.......................... 4-5
About your warranties............................................ 6
3/60 Basic Warranty................................................ 7
5/100 Powertrain Warranty.................................... 8
5/160 Diesel Engine Warranty................................8
Corrosion Warranty................................................ 9
Emission Warranty..........................................10-11
What is not covered........................................ 12-14
How to get service................................................. 15
Other things you should know...................... 16-17
Customer Assistance.............................................. 18
Arbitration............................................................. 19
5/100 Roadside Assistance Program............... 20-23
Optional Service Contracts............................... 24-28
Maintenance Service Schedule
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties and
optional service contracts that apply to your new vehicle. It explains exactly
what’s covered, how long each warranty lasts, and what you must do to keep
the warranties in force. Please read the warranties and other information in
this booklet carefully.
This booklet should be kept in your vehicle.
In this booklet, “DaimlerChrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep®or Dodge vehicles.
“DaimlerChrysler” and “DaimlerChrysler Canada” mean DaimlerChrysler Canada Inc.
“DaimlerChrysler parts” mean Mopar®or Autopar®brand parts designed for Chrysler,
Jeep and Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary
of DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation, used under
licence by DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation.
Autopar is a registered trademark of DaimlerChrysler Canada Inc.
2007 Dodge Sprinter
4
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they
give you specific legal rights. You may also have other rights which
vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of how long an implied warranty lasts or who is eligible
for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to this
vehicle. Any implied warranty or condition of merchantability or
fitness for a particular purpose applicable to this vehicle is limited in
duration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach of
these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to
operate and maintain your vehicle as recommended in the Owner’s
Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your selling
retailer for all service, both during and after the warranty periods.
DaimlerChrysler Canada Retailers are best equipped and trained
to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
WARRANTY
INFORMATION
2007 Dodge Sprinter
5
High-tech diagnostic equipment is sometimes needed to service a
vehicle efficiently and accurately. DaimlerChrysler Canada Retailers
have unique diagnostic computers and electronic and mechanical
tools, specially designed to service our cars and trucks, and we
provide special technical training so their technicians can render the
skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Sprinter Retailer.
We recommend that you return to your selling retailer for this
service; however, you may request warranty service for your vehicle
from any authorized Sprinter Retailer. See “How to get service” on
page 15.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle
manufacturers to notify owners if the correction of a safety-related
defect becomes necessary. If you change your name or address, or
if you are a subsequent owner of this vehicle, please use the yellow
Name or Address Change Card, found in the glovebox packet, to
report the change to DaimlerChrysler Canada. If the card is missing,
ask your retailer for one or “Update Your Personal Information” in
the “Owner’s Section” at www.dodge.ca.
YOUR RIGHTS AND RESPONSIBILITIES
2007 Dodge Sprinter
6
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured
from the vehicle’s “warranty start date,” which is the date when the
vehicle was originally delivered or first used, whichever occurred
first.
VEHICLES COVERED
The warranties in this booklet cover new 2007 Dodge Sprinter Trucks
only, that are built for sale in Canada and are registered and normally
operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed
DaimlerChrysler parts and equipment (that is, DaimlerChrysler parts
or equipment installed by DaimlerChrysler or by the selling retailer
before the vehicle was delivered to the first owner), if the repairs
were necessary because of a defect in material or workmanship.
Covered repairs will be done without charge, using new or remanu-
factured DaimlerChrysler parts (see page 16).
TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty
failed, towing to the nearest authorized Sprinter Retailer will be
covered by the Roadside Assistance Program (for details, see page 20).
Important: Some vehicles have special towing requirements.
See your Owner’s Manual for towing instructions.
ABOUT YOUR WARRANTIES
2007 Dodge Sprinter
7
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60
Basic Warranty will cover the adjustment, repair or replacement of
any factory-installed part of your vehicle except tires for 3 years or
60,000 kilometres, whichever occurs first. The following items are
exceptions; they are only covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs and linings
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
• receiver-drier filter
Tires are warranted by the tire manufacturers, not by
DaimlerChrysler. For details, see the tire manufacturer’s warranty
booklet in your glovebox. Your Sprinter Retailer may be able to assist
you if you experience a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless
of the remaining tread. Failure to follow this warning can result
in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
3/60 BASIC WARRANTY
2007 Dodge Sprinter
8
5/100 POWERTRAIN WARRANTY / 5/160 DIESEL ENGINE WARRANTY
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or
100,000 kilometres, whichever occurs first, measured from the
vehicle’s original warranty start date.
Vehicles placed in police, taxi, limousine, postal
or ambulance service and all SRT vehicles are excluded from
the 5-year or 100,000-kilometre Powertrain Warranty and
are covered only under the 3-year or 60,000-kilometre Basic
Warranty.
• Transmission – Transmission case and all internal parts;
torque converter; drive/flex plate; transmission range switch;
transmission control module; bell housing; oil pan; seals and
gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at
any time.
• Rear-Wheel Drive – Rear axle housing and all internal parts;
axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets
for listed components only.
5/160 DIESEL ENGINE WARRANTY
These diesel engine parts are covered for 5 years or 160,000
kilometres, whichever occurs first.
• Diesel Engine – Cylinder block and all internal parts; cylinder
head assemblies; core plugs; fuel injection pump and injectors;
intake and exhaust manifolds; oil pan; oil pump; timing gear
drive belts and/or chains and cover; turbocharger housing and
internal parts; valve covers; water pump and housing; seals and
gaskets for listed components.
2007 Dodge Sprinter
CORROSION WARRANTY
For 3 years, regardless of distance driven, your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused
by corrosion.
In addition, outer body panels are covered against holes caused
by corrosion up to 5 years or 160,000 kilometres, whichever
occurs first. An outer body panel is a sheet metal panel which can
be seen while walking around the vehicle, and which is painted body
colour.
This warranty applies only to holes caused by corrosion.
Cosmetic or surface corrosion (resulting from stone chips or
scratches in the paint, for example) will not be repaired under
this warranty.
If collision damage is obviously neglected and allowed to worsen
until a hole develops, this warranty will not cover the repair.
COLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal
repair or replacement, be sure the body shop uses only genuine
DaimlerChrysler parts and applies anti-corrosion materials to
the parts repaired or replaced. Your Corrosion Warranty does
not cover replacement parts not supplied by DaimlerChrysler, or
any damage which is caused by the use of non-DaimlerChrysler
replacement parts.
See also What Is Not Covered on page 12.
9
CORROSION WARRANTY
2007 Dodge Sprinter
10
EMISSION WARRANTY
EMISSION WARRANTY
DaimlerChrysler Canada warrants that your new vehicle was
designed, built and equipped to conform at the time of sale with
applicable federal and provincial emissions standards, and that
the vehicle is, at the time of sale, free from defects in material
and workmanship which would cause it to fail to conform to the
applicable emission standards within the warranty periods specified.
A covered defect is one which causes your vehicle to fail to meet
applicable emission control regulations.
To keep your vehicle operating properly and in conformance with
emission regulations, see the “Scheduled Maintenance” instructions
in your Owner’s Manual and herein. Only DaimlerChrysler parts
should be used for maintenance and repair of your vehicle’s emission
control systems.
You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions arise
concerning maintenance. DaimlerChrysler Canada has the right
to deny warranty coverage if your vehicle has not been properly
maintained, or if repairs are needed because parts other than
DaimlerChrysler parts were used; however, denial will not be based
on the lack of maintenance records alone.
Warranty service must be performed by an authorized
Sprinter Retailer.
If emergency warranty service is required and an authorized
retailer is not available, contact DaimlerChrysler Canada Customer
Assistance (page 18) and request emission warranty service help.
2007 Dodge Sprinter
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