CRS Sam4s ER-650 Troubleshooting guide

ER-650

Operation and

Program Manual

M-ER650 Version 2.1

CRS, Inc.

Limited Warranty and Disclaimers of Warranty

This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its

entirety before attempting to install, use or program the product(s).

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect

to, the product or any of the products to which this manual applies. This manual is subject to change without notice and CRS, Inc. has no

obligation to provide any updates or corrections to this manual. Further, CRS, Inc. also reserves the right, without prior notice, to make

changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in

all respects and CRS, Inc. shall not be liable for any errors or omissions contained in this manual. In no event shall CRS, Inc. be liable for

any incidental or consequential damages relating to or arising out of the use of this manual. This document contains proprietary

information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without

prior written consent of CRS, Inc.

NOTICE

IF ANY WARRANTY IS EXTENDED TO YOU WITH REGARD TO THE PRODUCT(S) TO WHICH THIS MANUAL APPLIES, IT

IS A WARRANTY FROM THE ENTITY OR INDIVIDUAL FROM WHOM YOU DIRECTLY PURCHASED THE PRODUCT(S).

SUBJECT TO THE FOREGOING, UNLESS YOU ARE A DIRECT END USER CUSTOMER OF CRS, INC., CRS, INC. DOES NOT

EXTEND TO YOU ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY AND EXPRESSLY DISCLAIMS ANY IMPLIED

WARRANTY OF MERCHANTABILITY, FITNESS FOR USE, OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY

WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH THE PRODUCT(S)

OR ANY SOFTWARE, DRIVERS, OR PROGRAMMING PRODUCT, WHETHER EMBEDDED IN PRODUCT(S) OR PROVIDED AS

A SEPARATE PROGRAM, OR USED IN CONJUNCTION WITH THIS/THESE PRODUCT(S). CRS, INC. SPECIFICALLY DOES

NOT WARRANT THAT THE OPERATION OF ANY DRIVERS, SOFTWARE, OR PROGRAMMING PRODUCTS LICENSED

HEREUNDER, WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS, SHALL BE

UNINTERRUPTED OR ERROR FREE OR THAT FUNCTIONS CONTAINED IN SUCH DRIVERS, SOFTWARE OR

PROGRAMMING PRODUCTS SHALL OPERATE IN COMBINATION(S) WHICH MAY BE SELECTED FOR USE BY YOU OR

OTHERWISE MEET YOUR REQUIREMENTS.

CRS, Inc. is not responsible for any damages or loss, either direct, indirect, special, incidental or consequential, which you may experience

as a result of your purchase or use of the product(s). Your sole remedy in the event that you encounter any difficulties with the product(s)

is against the entity or individual from whom you purchased the product(s).

Revision 2.0 - April 1, 2005

WARNING - U.S.

THIS EQUIPMENT GENERATES, USES AND CAN RADIATE RADIO FREQUENCY ENERGY, AND IF NOT INSTALLED AND USED IN

ACCORDANCE WITH THE INSTRUCTIONS MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS. IT HAS BEEN

TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A COMPUTING DEVICE PURSUANT TO SUBPART J OF

PART 15 OF FCC RULES WHICH ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH INTERFERENCE

WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATIONS OF THE EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY

TO CAUSE INTERFERENCE IN WHICH CASE THE USER, AT HIS OWN EXPENSE, WILL BE REQUIRED TO TAKE WHATEVER

MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.

NOTICE - CANADA

THIS APPARATUS COMPLIES WITH THE CLASS “A” LIMITS FOR RADIO INTERFERENCE AS SPECIFIED IN THE CANADIAN

DEPARTMENT OF COMMUNICATIONS RADIO INTERFERENCE REGULATIONS.

CET APPAREIL EST CONFORME AUX NORMES CLASS “A” D’INTERFERENCE RADIO TEL QUE SPECIFIER PAR MINISTRE

CANADIEN DES COMMUNICATIONS DANS LES REGLEMENTS D’INTERFERENCE RADIO.

ATTENTION

The product that you have purchased may contain a battery that may be recyclable. At the end of its useful life, under various state and

local laws, it may be illegal to dispose of the battery into the municipal waste system.

Check with your local solid waste officials for details concerning recycling options or proper disposal.

SAM4s ER-650 Contents •i

Contents

Getting Started 1

About the SAM4s ER-650..........................................................................................................1

Using this Manual......................................................................................................................2

Unpacking..................................................................................................................................2

Installing the Paper....................................................................................................................3

Basic Features and Functions ....................................................................................................4

Standard Hardware......................................................................................................4

Optional Hardware......................................................................................................4

Software Features........................................................................................................4

Default Keyboard........................................................................................................6

Program Overlay .........................................................................................................6

Programmable Function Keys.....................................................................................7

Control Lock .............................................................................................................11

Front Display.............................................................................................................12

Rear Display..............................................................................................................15

Initial Clear..............................................................................................................................16

Operating Instructions 17

Operator Display Screen..........................................................................................................17

Operator Display Example........................................................................................18

Clerk Operations......................................................................................................................19

Clerk Sign On Instructions........................................................................................20

Clerk Sign Off Instructions .......................................................................................20

Clerk Time Keeping..................................................................................................21

Item Registrations....................................................................................................................23

Open Keyboard PLU Entry.......................................................................................24

Preset Price Keyboard PLU.......................................................................................24

Keyboard PLU Repeat Entry.....................................................................................25

Keyboard PLU Multiplication...................................................................................26

Keyboard PLU Multiplication with Decimal Point...................................................27

Split Pricing (Keyboard PLU)...................................................................................28

Single Item Keyboard PLU.......................................................................................29

Open Code Entry PLU ..............................................................................................30

Preset Price Code Entry PLU....................................................................................30

Code Entry PLU Multiplication ................................................................................31

Code Entry PLU Multiplication with Decimal Point ................................................32

Split Pricing Code Entry PLU...................................................................................32

PLU Price Inquiry .....................................................................................................33

Modifier Key.............................................................................................................34

Price Level Key.........................................................................................................35

Promo........................................................................................................................36

Waste.........................................................................................................................37

Shifting or Exempting Tax ......................................................................................................38

ii •Contents SAM4s ER-650

Shifting Tax...............................................................................................................38

Exempting Tax ..........................................................................................................39

Percent Key Operations...........................................................................................................41

Preset Percent Discount on an Item...........................................................................41

Enter a Percent Discount on an Item.........................................................................42

Percent on Sale Total.................................................................................................42

Coupon on Sale (Vendor Coupon)............................................................................43

Coupon on Item (Store Coupon) ...............................................................................44

Return Merchandise Registrations...........................................................................................45

Voids and Corrections .............................................................................................................46

Error Correction (Void Last Item).............................................................................46

Void Previous Item....................................................................................................46

Cancel........................................................................................................................47

Void Position Operations ..........................................................................................47

No Sale Operations..................................................................................................................48

Open Drawer .............................................................................................................48

Non Add Number......................................................................................................48

Received On Account Operations............................................................................................49

Paid Out Operations.................................................................................................................50

Subtotaling a Sale ....................................................................................................................51

Eat In/Take Out/Drive Thru Sales ...........................................................................................51

Totaling and Tendering............................................................................................................52

Totaling a Cash Sale..................................................................................................52

Totaling a Check Sale................................................................................................52

Tendering a Cash Sale...............................................................................................53

Tendering a Check Sale.............................................................................................53

Totaling a Charge Sale ..............................................................................................54

Tendering a Charge Sale ...........................................................................................55

Check Cashing...........................................................................................................56

Split Tender...............................................................................................................57

Post Tender................................................................................................................58

Food Stamp Sales......................................................................................................59

Currency Conversion.................................................................................................60

Receipt On/Off and Receipt on Request....................................................................61

Check Tracking Operations.....................................................................................................62

Overview...................................................................................................................62

Posting Balances Manually .......................................................................................64

Soft Check.................................................................................................................66

Hard Check................................................................................................................69

Fast Food Drive Thru ................................................................................................72

Scale Operations......................................................................................................................74

Direct Scale Entry......................................................................................................75

Automatic Scale Entry...............................................................................................76

Tare Weight Entry.....................................................................................................76

Manual Tare Weight Entry........................................................................................77

Manual Weight Entry................................................................................................78

Integrated Payment Operations................................................................................................78

X Mode 79

Manager Mode.........................................................................................................................79

Manager Operation..................................................................................................................80

X Reports.................................................................................................................................81

Declaration...............................................................................................................................83

Register Print Format...............................................................................................................84

SAM4s ER-650 Contents •iii

Stop Register Printing..............................................................................................................85

Training Mode.........................................................................................................................86

E.J. 0peration...........................................................................................................................87

Z Mode 89

Reset Report Mode..................................................................................................................89

Z Reports .................................................................................................................................90

Reset Electronic Journal..........................................................................................................92

PC Communication..................................................................................................................92

PLU Lookup Program .............................................................................................................93

Age Verification......................................................................................................................95

KP Starting No.........................................................................................................................96

DataTran Operation Menu.......................................................................................................97

Service Mode Programming 99

Overview .................................................................................................................................99

Clearing Memory...................................................................................................................101

Memory All Clear ...................................................................................................101

Hardware Test........................................................................................................................102

Hardware Test Table...............................................................................................102

Clear All Totals .....................................................................................................................103

Clear Grand Total..................................................................................................................103

Clear PLU File.......................................................................................................................104

EPROM Information .............................................................................................................104

Memory Allocation................................................................................................................105

Function Key Assignment .....................................................................................................107

Function Key Codes................................................................................................109

IRC Options...........................................................................................................................110

RS232C Port 1/RS232C Port 2 Options................................................................................111

RS232C Settings Screen Program Notes.................................................................114

Program Mode Programming 115

Program Mode Menu.............................................................................................................115

PLU Programming.................................................................................................................117

Add/Modify PLU ....................................................................................................117

PLU Options - Reference Information....................................................................120

Delete PLU..............................................................................................................122

Group Programming..............................................................................................................125

Sales Tax Programming.........................................................................................................128

Programming an Add-On Tax Rate Percentage......................................................129

Programming a Tax Table.......................................................................................130

Programming a VAT (Value Added Tax)...............................................................134

Programming a Canadian GST................................................................................135

System Option Programming.................................................................................................136

System Options - Reference Information................................................................140

Print Option Programming ....................................................................................................144

Clerk Programming ...............................................................................................................151

Clerk Programming - Reference Information..........................................................152

Function Key Programming ..................................................................................................153

#/NS.........................................................................................................................154

%1 -%5....................................................................................................................156

ADD CHECK..........................................................................................................159

CANCEL.................................................................................................................161

iv •Contents SAM4s ER-650

CASH ......................................................................................................................162

CHARGE 1-8 ..........................................................................................................164

CHECK CASHING.................................................................................................166

CHECK ENDORSEMENT.....................................................................................167

CHECK ...................................................................................................................169

CHECK # ................................................................................................................171

CURRENCY CONVERSION 1-4 ..........................................................................173

EAT-IN TAKE OUT DRIVE THRU.....................................................................174

ERROR CORRECT ................................................................................................175

F/S TEND................................................................................................................176

FUNCTION LOOK UP (1-2)..................................................................................178

GUEST....................................................................................................................180

LEVEL 1-5..............................................................................................................181

MDSE RETURN.....................................................................................................182

MODIFIER 1-5 .......................................................................................................183

PBAL.......................................................................................................................185

PAID OUT 1-3........................................................................................................186

PRINT CHECK.......................................................................................................187

PROMO...................................................................................................................188

RECD ON ACCT 1-3..............................................................................................189

SCALE ....................................................................................................................190

SERVICE ................................................................................................................192

TABLE....................................................................................................................194

TARE.......................................................................................................................195

TAX EXEMPT........................................................................................................196

TIME IN/OUT.........................................................................................................197

TIP...........................................................................................................................198

VALIDATE.............................................................................................................200

VOID ITEM............................................................................................................201

WASTE...................................................................................................................202

Logo Descriptor.....................................................................................................................203

Preamble..................................................................................................................204

Postamble ................................................................................................................205

Endorsement Message.............................................................................................206

Financial Report ......................................................................................................207

Clerk Report ............................................................................................................208

Macro Name............................................................................................................209

DataTran..................................................................................................................210

NLU Code Number................................................................................................................211

Download Programs ..............................................................................................................212

Clerk In/Out...........................................................................................................................214

PLU Stock..............................................................................................................................215

Drawer Limit..........................................................................................................................216

Check Change Limit..............................................................................................................217

Time & Date ..........................................................................................................................218

Tare Weight...........................................................................................................................219

Macro.....................................................................................................................................220

Programming a New Macro ....................................................................................221

Editing an Existing Macro.......................................................................................222

Machine No. ..........................................................................................................................223

PC Schedule Time .................................................................................................................224

Training Mode Password.......................................................................................................225

Program Scans .......................................................................................................................226

Sample Reports 227

SAM4s ER-650 Contents •v

Financial ................................................................................................................................227

Time.......................................................................................................................................232

PLU........................................................................................................................................233

Clerk ......................................................................................................................................234

Individual Clerk.....................................................................................................................235

Groups ...................................................................................................................................236

Stock......................................................................................................................................237

Clerk Time Report.................................................................................................................238

Check File..............................................................................................................................239

PLU Zero Sale.......................................................................................................................240

Balancing Formulas...............................................................................................................241

Integrated Payment Appendix 243

One Day Example of Credit Authorization ...........................................................................243

Open Batch..............................................................................................................243

Sample Transaction.................................................................................................245

Manual Card Entry..................................................................................................247

Merchandise Return ................................................................................................248

Void Transaction.....................................................................................................249

Local Total Report...................................................................................................250

Tip (Gratuity) Entry.................................................................................................250

Close Batch .............................................................................................................251

Integrated Payment Program Requirements ..........................................................................252

DataTran Operation Menu.....................................................................................................253

Initialize EFT...........................................................................................................253

Clear Current Batch.................................................................................................254

Change Batch Number ............................................................................................254

Issue Local Total.....................................................................................................254

Issue Transaction.....................................................................................................254

Issue Batch Status....................................................................................................255

Dial In Load/Dial Out Load ....................................................................................255

Tip Operation ..........................................................................................................255

Local Transaction Report Key...............................................................................................256

Glossary of Terms 259

Index 265

SAM4s ER-650 Getting Started •1

Getting Started

About the SAM4s ER-650

Congratulations! You have selected a very flexible electronic cash register designed for years

of reliable service. The SAM4s ER-650 will fit many shops and restaurants, providing fast

transaction processing, security, and detailed sales information.

The SAM4s ER-650 features a unique operator screen that allows you to view itemized

transaction information, as well as providing on screen programming that is simple and easy

to use. The flat keyboard has 98 individual key locations. All locations are programmable so

that your SAM4s dealer can customize the keyboard to fit your needs exactly.

2 •Getting Started SAM4s ER-650

Using this Manual

This manual provides the sequences and reference information required to set up and operate

your SAM4s ER-650.

In this Manual you will find:

• "Getting Started" - Before you begin, please review the information in this

chapter carefully, including:

⇒ unpacking and initial setup

⇒ the basic features and capabilities of your ER-650

• "Operating Instructions" - Step by step operating sequences for your ER-650.

• "X Mode" - Manager procedures, including X reports are detailed here.

• "Z Mode" - Z (reset) reports are detailed.

• "Service Mode Programming" - In the service mode, you can perform hardware

tests, then complete one-time set up procedures that will ready your ER-650 for

use.

• "Program Mode Programming" - All routine programming procedures, including

PLU, function key, system options and sales tax programming are performed in

Program Mode.

• "Sample Reports" - A sample of each report is provided.

Unpacking

1. Unpack and Unwrap the cash register.

2. Located in the packing are the following items:

• 1 roll of paper and paper spindle,

• 2 sets of control keys,

• Operation and Program Manual,

• 3 Keyboard legend sheets: 1 blank, 1 blank with numerals, 1-alpha numeric,

• 1 ferrite core for use with optional IRC cable. (See instructions included

with IRC cable.)

3. Remove the cardboard protectors from the cash drawer.

4. Plug the register into a grounded outlet (three prong), insert a control key and

turn the key to the REG control lock position.

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