Cox Business Polycom VVX150 User manual

Polycom VVX150

Quick Reference Guide

Cox Business offers

the Polycom® VVX® 150 edition business IP desk phone. It is a high-quality, two-

line IP phone that delivers reliable performance and an enterprise-grade sound quality.

It’s ideal for home offices or shared/common areas, such as lobbies, hallways and

break rooms, or for

any location that needs simple and reliable voice connectivity.

Refer to the Polycom VVX150 Administrator Guide for instructions on how to install and configure the

phone.

This guide instructs you on how to use the Polycom VVX150 desk phone.

Figure 1. Polycom VVX150 Deskset

Polycom VVX150 Phone Screens Layout

The Polycom VVX150 Home screen displays

Messages, Settings, and Information.

The Calls screen displays all Active and Held calls.

This screen appears when you have an active call

or a call on hold.

Phone Screens (cont’d)

The Lines screen displays Phone lines, Favorites,

and conditional Soft keys.

How to Transfer a Call

To transfer a call:

1. Press and hold the Transfer soft key.

2. Choose Blind (you transfer a call without

announcing the call first) or Consultative

(you ensure the recipient is available and

announce the call before you transfer).

3. Dial a number or choose a contact. (Note: If

you chose to make a Blind transfer, the call

is transferred immediately.)

How to Answer a Call

You can answer calls on your phone using the

handset, speakerphone, or a headset using one of

the following actions:

•To answer with the speakerphone, press

or press the Answer softkey.

•To answer with the handset, pick up the

handset.

•

To answer with a headset, press .

How to Initiate and Manage a Conference Call

You can initiate a conference call with up to eight

(8) contacts.

To initiate a conference call:

1. Call a contact. Select Conference and call

your next contact.

2. When your contact answers, select

Conference again.

You can also join an active and a held call into a

conference call.

To join two calls into a conference call:

1. On the Calls screen, select Join.

To manage individual participants:

1. Select a participant and select Manage.

Do one of the following:

•Select Far Mute to mute the participant.

•Select Hold to place the participant on hold.

•Select Remove to end the call with the

participant.

•Select Information to view information for

the participant.

How to Make a Call

Note: You can only have one active call

in progress on your phone.

To place a call, do one of the following:

•Pick up the handset, press or , enter

the phone number, and press Send.

•Enter the phone number, press Dial and

pick up the handset, or press .

•From the Lines screen, press the Line key,

enter the phone number, and select Send.

•From the Home screen, select New Call,

enter the phone number, and press Send.

•Select a Favorite from the home screen.

•Select a contact from the Recent Calls

screen and Contact Directory.

How to End a Call

You can end active calls at any time. To end a call

on hold, you must resume the call first.

To end an active call:

1. Replace the handset in the cradle, press

or , or press the End Call hard key.

To end a call on hold:

1. Select the held call and press Resume.

2. Press the End Call hard key.

How to Enable Do Not Disturb

You can enable Do Not Disturb to prevent your

phone from ringing and to send all incoming calls

directly to voicemail.

To enable or disable Do Not Disturb:

1. On the Home screen or Idle Screen, select

DND.

How to Forward a Call

You can end active calls at any time.

You can forward an incoming call to a contact or

forward all incoming calls to a contact.

To forward an incoming call:

1. On the Incoming Call screen, select

Forward.

2. Enter your contact’s number and select

Forward.

To forward all incoming calls:

1. On the Home screen, select Forward.

2. If you have more than one line, select a line.

3. Choose either Always, No Answer, or Busy.

4. Enter a contact’s number, and select

Enable. (Note: If you choose No Answer,

you can enter the number of rings before

the call is forwarded.)

To disable call forwarding:

1. Select Forward or press the Fwd soft key.

2. If you have more than one line, select a line.

3. Choose your forwarding type and select

Disable.

How to Hold and Resume Calls

You can have multiple calls on hold and resume a

call at any time.

To hold a call:

1. Select the call and press the Hold softkey.

To resume a call

1. Select the call and press the Resume

softkey.

How to Listen to Voice Mail

When you have new voicemail messages, the

messages icon displays on your line.

To listen to voicemail:

1. On the Home screen, select Messages.

2. Select the Message Center option,

followed by

Connect

Switch Between Phone Screens

You can navigate and view screens on your phone

from other screens using any of the following

methods:

•Press the Home key to display the Home

screen from the Lines, Calls, or Active Call

screen.

•Press the Lines softkey to access the Lines

screen from the Calls or New Call screen.

•Press the Calls softkey to access the Calls

screen from the Lines screen.

•Press the C > L softkey to display the Lines

screen from the Calls screen.

•Press the L > C softkey to display the Calls

screen from the Lines screen.

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