Conway Digital Telephone User manual
1
Digital Telephone
User Guide
Proud to provide Conway’s Electric, Water, Cable, Internet and Telephone services.
Welcome to Conway Corporation
Digital Telephone Service
We take pride in providing superior and reliable
voice services to our valued customers.
This booklet should answer any questions you may have regarding Conway
Corporation’s telephone service, including how it works,
installation instructions, and how to use some of the main features.
For information on additional features and options available,
please go to your online Account Portal at
https://phone.conwaycorp.com or call 501-450-6000.
My digital telephone number is:
______________________________________
Telephone number will serve as account portal username.
Password: ______________________________________
Inside this Booklet
General Information............................................................ 3
What is Digital Telephone? ................................................... 3
Making Calls with Digital Telephone....................................... 3
Important 911 Information .................................................. 4
Getting Started .................................................................. 5
Managing Your Account Online ............................................. 5
Updating Account Portal Info and Password ............................ 5
How to Access Voicemail...................................................... 6
Features of Digital Voice Services.......................................... 7
Features Overview.............................................................. 7
Anonymous Call Rejection (*77) ........................................... 8
Call Forwarding .................................................................. 8
Call Forwarding Always (*72) ............................................... 8
Call Forwarding Remote Access ............................................ 9
Call Forwarding Busy (*90).................................................. 9
Call Forwarding No Answer (*92)........................................ 10
Call Forwarding Selective................................................... 11
Call Forwarding Not Reachable (*94)................................... 12
Call Hold ......................................................................... 12
Call Return (*69).............................................................. 12
Call Waiting On/Off ........................................................... 13
Inbound Caller ID Delivery................................................. 13
Inbound Caller Name Delivery ............................................ 13
Outbound Caller ID Blocking .............................................. 13
Connected Line ID Restriction............................................. 14
Last Number Redial (*66).................................................. 14
Do Not Disturb (*78) / To Cancel (*79) ............................... 14
Speed Dial (*74) .............................................................. 15
Speed Dial 100 (*75)........................................................ 16
Three-Way Calling ............................................................ 16
Selective Call Acceptance/Selective Call Rejection ................. 17
Sequential Ringing............................................................ 17
Simultaneous Ringing ....................................................... 18
Two Stage Dialing............................................................. 19
Broadworks Anywhere (*11) .............................................. 19
Voicemail Management (*62) ............................................. 20
*Any services with a + symbol next to them indicate add-on services. If you are unsure whether you have subscribed
to these service offerings or wish to sign up for any of them please contact us at 501-450-6000.
3
What is Digital Telephone?
Digital Telephone allows you to make and receive calls through your broadband
Internet connection using a standard touch tone phone.
Your Conway Corporation digital telephone service works with any touch tone, corded
or cordless telephone. Our cable modem converts your phone calls into a data stream
that is sent through your high-speed Internet connection. You can call anywhere at any
time for less, and your phone number can go everywhere you do!
Making Calls with Conway Corporation Digital
Telephone
You can make calls by dialing the number on your phone, as you always have.
For calls within your area code, you may dial 7, 10 or 11 digits.
Example: 555-1212, 859-555-1212 or 1-859-555-1212
When dialing outside your area code, you may use 10 or 11 digits.
Example: 859-555-1212 or 1-859-555-1212
To activate the International calling feature you will need to contact Conway
To place international calls, dial just as you would with a standard analog telephone.
(International Access Code + Country Code + City Code + Number)
Example: 011 + 39 (Italy) +81 (Naples) +Number
To answer a call pick up your phone’s handset like you always have.
4
Important 911 Information
While the 911 system through Conway Corporation’s Digital Telephone services
will work very similarly to your standard analog telephone, there are a few important
differences of which you need to be aware.
• If you move, you will need to call our support line at 501-450-6000 to update
your information. It may take a few days to activate and change your 911 feature,
so please think ahead when planning a move.
• Electrical or broadband outages can prevent 911 dialing with our system. As your
phone service is relying on both your broadband connection and electrical power,
if these go out, so will your telephone service. Once the power and broadband
connection returns, your system will function properly again.
Additional 911 information is available on the Account Portal for you to read and
reference. Please be safe and read all material related to this issue.
Learn more at: https://phone.conwaycorp.com
5
Getting Started
Managing Your Account Online
Configure your Digital Voice account online.
1. Open your web browser and in the address bar type: https://phone.conwaycorp.
com
2. Your username is your 10 digit phone number.
3. Your temporary password should have been given to you when your service was
activated. Click “forgot password” to generate a new password on the login screen.
4. Enter your phone number (username) and password into the appropriate fields
and then click the “Login” button.
5. When you log in for the first time you will be prompted to create a four digit CPNI
security code. This verifies your identity when requesting a change from our
service department. Please keep this code in a safe place for future reference to
make changes to your account.
6. On the “Home” page of the portal you will see a “Features” button which, when
you click on it, will enable you to configure all of your features (e.g., Call
Forwarding, Simultaneous Ringing, etc.).
Updating Account Portal Info and Password
1. Click on the “Account Info” button to update account, personal, service address or
billing address information. When you are done, click the “Update” button to save
your changes.
2. To change your password, click on the “Change Password” tab and follow the
directions.
•Thepasswordlengthmustbeatleast6characters.
•Thepasswordmustcontainatleast1number,atleast1lowercaseletter,
and at least 1 upper case letter.
•Thepasswordshouldnotconsistofanypersonallyidentiable
information, or easily guessed words or digits.
3. Enter your old password, enter your new password, confirm your new password,
and then click “verify”.
4. Changing your CPNI security code: Click on “Account Info” in the top menu, then
select “Update Account”. Once you are in your account, enter the new CPNI code
in the CPNI field then click “Update”.
6
How to Access Voicemail
Accessing the Voicemail System for the First Time
1. From your own phone, dial your phone number, or dial *62
2. The default pass code is 4227
3. Enter a new pass code at the voicemail prompt
4. Re-enter the same new pass code at the prompt
5. If your new pass code is accepted, you will hear “your password has been
changed successfully”
6. Press the # key
Once in the system, you will hear “Welcome to your Voice Messaging System. If you
are not calling from your home phone press the * key.”
Hint: To eliminate the need to dial your own phone number when
accessing your voicemail, please refer to the Speed Dial instructions on
page 14. You can set your own phone number as a speed dial code.
Accessing Voicemail while at home or away
1. From any phone, dial your home number, or dial *62
2. Press * to access your voicemail, once your recording picks up
3. Enter your pass code at the prompt
Voicemail Main Menu
1. To listen to your messages, press 1
2. To change your mailbox busy greeting, press 2
3. To change your mailbox no answer greeting, press 3
4. To compose and send a new message, press 5
5. To delete all messages, press 7
6. To go to the CommPilot Voice Portal press the * key
7. To repeat this menu, press the # key
While Listening to the Messages Menu
1. To save this message, press the # key
2. To erase this message, press 7
3. To repeat this message, press 2
4. To go back to the previous message, press 4
5. To play the message envelope, press 5
7
6. To go to the next message, press 6
7. For additional options, press 9
8. To go back to the previous menu, press the # key
CommPilot Voice Portal Menu
1. To access your voicemail box, press 1
2. To record your name, press 3
3. To change your call forwarding options, press 4
4. To make a call, press 6
5. To change your pass code, press 8
6. To exit the CommPilot Voice Portal, press 9
7. To repeat this menu, press the # key
Features of Conway Corporation
Digital Telephone service
Features Overview
On the Home page of the Account Portal, you will see the “Features Configuration”
button where you can choose features like Call Forwarding, Simultaneous Ringing, etc.
Below is a list of our top features:
• Anonymous Call Rejection
• Call Forwarding Always
• Call Forwarding Selective
• Call Forwarding Not Reachable
• Call Waiting
• Do Not Disturb
• Speed Dial
• Simultaneous Ringing
• Three-Way Calling
• Voicemail Management
The following pages contain instructions for configuring these listed features. Refer to
the online Account Portal for support and information about additional features and
options. You must choose the appropriate phone line to enable each feature.
8
Anonymous Call Rejection (*77)
Use this feature to prevent or allow calls from callers who have blocked their phone
numbers from being identified. Blocked callers hear a message notifying them that their
calls are being rejected.
From Your Phone
Anonymous Call Rejection can be activated using your phone. To do this dial *77.
Your calls remain forwarded until you dial the deactivation code (*87).
From Your Account Portal
You can activate this service at any time and configure it from your Account Portal.
Steps Details
Turn Anonymous Call
Rejection on or off
Click “On” or “Off.” When on, Anonymous Call
Rejection prevents calls from callers who have chosen
to block the identification of their phone numbers.
These callers hear an automated message that their call
is being denied because of the block. The default for
this service is “Off.”
Save your changes Click Apply to save your changes.
Call Forwarding
Call Forwarding Always (*72)
Use this feature to activate and edit the options for the Call Forwarding Always (CFA)
service. The Call Forwarding Always service allows you to redirect your incoming phone
calls to another number, such as a mobile phone or administrative assistant. Variations
of Call Forwarding include Call Forwarding No Answer and Call Forwarding Busy.
Unlike those services, Call Forwarding Always redirects all of your calls, not just those
received when you do not answer or when you are talking on your phone.
From Your Phone
Call Forwarding Always can be activated, and its options changed, using your phone.
To do this dial * 72, followed by the phone number to which you wish your calls to be
redirected. Your calls remain forwarded until you dial the deactivation code (*73).
From Your Account Portal
Call Forwarding Always can also be activated, or its options changed, using your
Account Portal.
9
Steps Details
Turn Call
Forwarding
Always on or
off
Click “On” or “Off”. When on, Call Forwarding Always
forwards all your incoming calls to the phone number you
entered in the “Calls Forward to” text box.
Confirm or
enter the phone
number
Add the forward-to number in a valid format (no dashes,
parentheses, or spaces are necessary) and click Apply. Please
note: Forwarding to an international number will not be
accepted.
Select whether
to play a ring
reminder
The “Play Ring Reminder when a call is forwarded” check
box causes the service to play a short ring burst on your phone
when a call is forwarded. No ring reminder is played if this box
is not checked.
Save your
changes
Click Apply to save your changes.
Call Forwarding Remote Access
You can activate or deactivate Call Forwarding Always via your voicemail. Simply press
* in the main menu, then select option 4.
Call Forwarding Busy (*90)
Use this feature to activate and edit the options for the service.
The Call Forwarding Busy service enables you to redirect calls to another destination
when an incoming call encounters a busy condition. If activated, you must specify the
forwarding number.
From Your Phone
Call Forwarding Busy can be activated and its options changed, using your phone.
To do this dial *90 followed by the phone number to which you wish your call to be
redirected. Your calls remain forwarded until you dial the deactivation code (*91).
Table of contents
