Compaq Evo Notebook N800c User manual

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Maintenance and Service Guide

Compaq Evo Notebook N800c Series

Compaq Evo Notebook N800v Series

Compaq Evo Notebook N800w Series

Compaq Presario 2800 Series Mobile PC

Document Part Number: 268135-004

April 2003

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel

Corporation in the U.S. and/or other countries.

HP shall not be liable for technical or editorial errors or omissions contained

herein or for incidental or consequential damages in connection with the

furnishing, performance, or use of this material. The information in this

document is provided “as is” without warranty of any kind, and is subject to

change without notice. The warranties for HP products are set forth in the

express limited warranty statements accompanying such products. Nothing

herein should be construed as constituting an additional warranty.

Maintenance and Service Guide

Fourth Edition April 2003

First Edition April 2002

Document Part Number: 268135-004

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–48

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–50

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–51

1.5 Notebook External Components . . . . . . . . . . . . . . 1–52

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–62

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware Kit

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

iv Maintenance and Service Guide

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

Contents

Maintenance and Service Guide v

5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–42

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide 1–1

Product Description

The Compaq Presario 2800 and Evo Notebook N800 Series of

Personal notebooks offer advanced modularity, Intel Mobile

Pentium 4 processors with SpeedStep technology with 64-bit

architecture, industry-leading Accelerated Graphics Port (AGP)

implementation, and extensive multimedia support.

Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N800c, Evo Notebook N800v,

Evo Notebook 800w, and Presario 2800 Model Naming Conventions

Key

N800w P 220 U5 50 W C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

N = Evo Notebook

P = Presario

800 = 800 Series

2800 = 2800 Series

2 Processor type P = Intel Pentium 4

3 Processor speed 220 = 2.2 GHz

200 = 2.0 GHz

190 = 1.9 GHz

180 = 1.8 GHz

170 = 1.7 GHz

160 = 1.6 GHz

150 = 1.5 GHz

140 = 1.4 GHz

4Displaytype/

size/resolution

U = UXGA (1600 × 1200)

P = SXGA+ (1400 × 1050)

X = XGA (1024 × 768)

5 = 15.x-inch

4 = 14.x-inch

5 Hard drive size 50 = 50 GB

40 = 40 GB

30 = 30 GB

20 = 20 GB

6 Optical drive

designator

D = CD-ROM drive

R = CD-RW drive

V = DVD-ROM drive

W = DVD-RW drive

Z = DVD/CD-RW drive

7 Integrated

communication

M = modem

0 = none

C = modem/NIC

combination card

8 RAM 51 = 512 MB

38 = 384 MB

25 = 256 MB

12 = 128 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

E = Windows XP Home

10 SKU#

Product Description

Maintenance and Service Guide 1–3

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models use config. code KLMZ

and feature:

■Dual pointing device (TouchPad and pointing stick)

■8-cell, 4.0 Ah lithium ion (Li ion) battery pack

■32 MB discrete video memory

■3-year warranty on parts, labor, and on-site, next business day response

N800c P 220 P5 40 Z C 25 2

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470053-708

470053-709

470053-711

470053-712

470053-713

470053-714

470053-716

470053-717

470053-718

470053-719

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Tu r k ey

United Kingdom

470053-720

470053-721

470053-722

470053-723

470053-707

470053-724

470053-725

470053-726

470053-727

470053-728

470053-729

N800c P 220 P5 40 Z C 25 O

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470052-869

470052-870

470052-875

470052-877

470052-878

470052-879

470052-880

470052-881

470052-882

470052-883

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Tu r k ey

United Kingdom

470052-884

470052-885

470052-886

470052-887

470052-837

470052-888

470052-889

470052-890

470052-891

470052-892

470052-893

1–4 Maintenance and Service Guide

Product Description

N800c P 180 P5 30 V C 25 2

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470052-816

470052-817

470052-818

470052-819

470052-820

470052-821

470052-822

470052-823

470052-824

470052-825

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Tu r k ey

United Kingdom

470052-826

470052-827

470052-828

470052-829

470052-815

470052-830

470052-832

470052-833

470052-834

470052-835

470052-836

N800c P 180 P5 30 V C 25 O

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece/Poland

Hungary

Israel

Italy

470052-755

470052-756

470052-757

470052-758

470052-759

470052-760

470052-761

470052-762

470052-763

470052-764

The Netherlands

Norway

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Tu r k ey

United Kingdom

470052-765

470052-766

470052-767

470052-768

470052-754

470052-769

470052-770

470052-771

470052-772

470052-773

470052-774

Table 1-2

Compaq Evo Notebook N800c Models

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