Compaq Evo N620c Manual

Maintenance and Service Guide

Compaq Evo Notebook N620c Series

Compaq Evo Notebook N610c Series

Compaq Evo Notebook N610v Series

Compaq Evo Notebook N600c Series

Document Part Number: 279362-003

May 2003

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel

Corporation in U.S. and/or other countries.

The information contained herein is subject to change without notice. The only

warranties for HP products and services are set forth in the express warranty

statements accompanying such products and services. Nothing herein should be

construed as constituting an additional warranty. HP shall not be liable for

technical or editorials errors or omissions contained herein.

Maintenance and Service Guide

Third Edition May 2003

First Edition July 2002

Document Part Number: 279362-003

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–29

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–31

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–31

1.5 Notebook External Components . . . . . . . . . . . . . . 1–32

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–45

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

iv Maintenance and Service Guide

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.5 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.6 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . 5–15

5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.8 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.9 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

Contents

Maintenance and Service Guide v

5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5–52

5.18 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide 1–1

Product Description

The Compaq Evo Notebook N620c, N610c, N610v, and N600c

Series offer advanced modularity, Mobile Intel Pentium 4 and

Pentium III processors with 64-bit architecture, industry-leading

Accelerated Graphics Port (AGP) implementation, and extensive

multimedia support.

Figure 1-1. Compaq Evo Notebook N620c, N610c, N610v,

and N600c Series

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-5.

Table 1-1

Compaq Evo Notebook N620c, N610c, N610v, and N600c

Model Naming Conventions

Key

N620 P4 200 P4 40 V C 25 O XXXXXX-XXX

123456789 10

Key Description Options

1Brand/Series

designator

N = Notebook 620 = N620c series

6c = N610c series

6v = N610v series

600 = N600c series

2 Processor type P4 = Intel Pentium 4 P3 = Intel Pentium III

P = Intel Pentium-M

3 Processor speed 200 = 2.0 Ghz

190 = 1.9 GHz

180 = 1.8 GHz

170 = 1.7 GHz

160 = 1.6 GHz

150 = 1.5 GHz

140 = 1.4 GHz

130 = 1.3 GHz

106 = 1.06 GHz

866 = 866 MHz

Product Description

Maintenance and Service Guide 1–3

4 Display type/

size/resolution

P = SXGA+ (1400 × 1050)

X = XGA (1024 × 768)

4 = 14.x-inch

5 Hard drive size 60 = 60 GB

40 = 40 GB

30 = 30 GB

20 = 20 GB

15 = 15 GB

10 = 10 GB

6 Optical drive

designator

W = DVD-RW drive

V = DVD-ROM drive

R = CD-RW drive

D = CD-ROM drive

7 Integrated

communication

M = Modem

0 = None

C = Modem/NIC

combination card

8 RAM 51 = 512 MB

38 = 384 MB

25 = 256 MB

12 = 128 MB

9 Operating system 8 = Windows 98 SE

6 = Windows 2000

and Windows XP

2 = Windows 2000

O = Windows XP Pro

E = Windows XP

Home

10 SKU#

Table 1-1

Compaq Evo Notebook N620c, N610c, N610v, and N600c

Model Naming Conventions

(Continued)

1–4 Maintenance and Service Guide

Product Description

Table 1-2

Compaq Evo Notebook N620c Models

The following Evo Notebook N620c models feature:

■Dual Stick pointing device (TouchPad and pointing stick)

■8-cell, 4.4-Ah lithium ion (Li ion) battery pack

■3-year warranty on parts, labor, and on-site, next business day response

■32 MB of discrete video memory

■no configuration code used

N620c P 140 X4 40 C X 25 2

United States DE267A ABA

N620c P 140 X4 40 C X 25 O

United States DE266A ABA

The following Evo Notebook N620c models feature:

■Dual Stick pointing device (TouchPad and pointing stick)

■8-cell, 4.4-Ah Li ion battery pack

■3-year warranty on parts and labor

■32 MB of discrete video memory

■configuration code KY2Z

N620c P 160 P4 60 C G 51 2

Brazil

French Canada

DE273A AC4

DE273A ABC

Latin America

United States

DE273A ABM

DE273A ABA

N620c P 160 P4 60 C G 51 O

Brazil

French Canada

DE272A AC4

DE272A ABC

Latin America

United States

DE272A ABM

DE272A ABA

Product Description

Maintenance and Service Guide 1–5

N620c P 150 P4 60 C G 51 2

Asia Pacific

Australia

Belgium

Czech Republic

Denmark

European

International

France

Germany

Greece

Hong Kong

Hungary

Iceland

India

Israel

Italy

Japan

Japan (English)

DE271A UUF

DE271A ABG

DE271A UUG

DE271A AKB

DE271A ABY

DE271A ABB

DE271A ABF

DE271A ABD

DE271A ABV

DE271A AB5

DE271A AKC

DE271A A2M

DE271A ACJ

DE271A ABT

DE271A ABZ

DE271A ABJ

DE271A ACF

Korea

The Netherlands

Norway

People’s

Republic

of China

Poland

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Ta i w a n

Thailand

Tu r k ey

United Kingdom

DE271A AB1

DE271A ABH

DE271A ABN

DE271A AB2

DE271A AKD

DE271A AB9

DE271A ACB

DE271A ABV

DE271A AKN

DE271A ABE

DE271A AK8

DE271A UUZ

DE271A AB0

DE271A AKL

DE271A AB8

DE271A ABU

Table 1-2

Compaq Evo Notebook N620c Models

(Continued)

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