Comcast XFINITY User manual

Skype™ on XFINITY

User Guide

2Contents

Get to Know the Parts 4

Camera 5

Adaptor Box 6

Remote 8

Setup 11

What You Will Need to Get Started 12

Comcast and Skype Accounts 12

Wireless Network 12

Camera Setup 13

Connect 15

Power Up 18

Activate 19

Pair Your Remote 20

Connect to Your Home Network 21

Ethernet Connection 21

Available Wireless Networks 22

Hidden Wireless Networks 23

System Check 25

Set Time Zone 25

Screen Resolution 26

Checking Your HD Video Signal 26

Checking Your Camera 27

Microphone Check 27

Checking Your Audio 28

Comcast Sign-In 29

Skype Account 29

Sync Contacts 32

Activation Complete 33

Proles 34

Additional Skype on XFINITY Proles 36

Create a New Prole 36

My Skype on XFINITY Prole 37

Update Your Status 37

Update Your Mood 39

Video and Audio Calls 40

Make a Video Call 41

Make an Audio Call 43

Incoming Calls 44

Video and Audio Call Features 45

Messages 48

Sending and Receiving Messages 49

Incoming Messages 50

Message Features 51

Change Views 51

Group Messaging 52

Contacts 53

Contacts 54

Available Contacts 57

Pending Contact Requests 58

All Contacts 59

Add Contacts 59

Filter Contacts 60

Settings 61

Prole Settings 62

Edit Prole Name 62

Change Linked Skype Account 64

Change Skype Password 65

Privacy Settings 65

Manage Conversations 66

Sync Contacts 66

Delete Proles 67

Blocked Contacts 68

System Settings 69

Video Settings 70

Audio Settings 71

Network Settings 72

General Settings 73

Other Features 75

Recents 76

Notications 78

Glossary 79

Introduction

Welcome

This user guide is where you will nd answers to questions along with easy to follow, step-by-step

guidance on how to set up and use Skype on XFINITY®in your home. Learn how to maximize the full

potential of every feature, make a call or message a friend—everything you need to know is right here.

If you have questions that are not answered in this user guide, visit http://comcast.com/skype. For

additional support, call 877-704-7713.

About Skype on XFINITY

Skype on XFINITY delivers high-quality, face-to-face video calling right to your TV. Enjoy video and audio

calls—even messages—without a computer, without opening a browser. It’s the next best

thing to being there.

• ConnectwithXFINITYandSkypecontacts,withHDvideo/audiocallsandmessages.Nowyouwill

never have to miss an important moment.

• Oncesignedin,youcanmakeorreceivecallsandmessageswhilewatchingTV.Forincomingcalls,

you will see who is calling you and be able to choose how you want to connect—by video or audio.

Important Notes

• TheEmergencyAlertSystem(EAS)fornationalpublicwarningsonlybroadcastsinTVmode(not

duringcallsormessaging).LearnmoreaboutEASatwww.fcc.gov/pshs/services/eas.

• NoemergencycallswithSkype.Skypeisnotareplacementforyourtelephoneandcan’tbeusedfor

emergency calling.

• DatausedwhileenjoyingSkypeonXFINITYcountstowardyourComcastmonthly

Internet bandwidth usage. For more information go to www.comcast.com/corporate/customers/

policies/highspeedinternetaup.html.

Get to Know the Parts

Take a look at the components that make up Skype on XFINITY. Here you

will find visual diagrams, technical specifications and helpful tips to get

you familiar with all the essentials.

This section will cover:

•Camera

•AdaptorBox

•Remote

Get to Know the Parts

Camera

• High-Denitioncamerasupportsupto720p@30framespersecond(requiresbothuserstohave

 consistent1.5Mbps+upload/downloadspeeds)

• On/OffIndicator

• Digital/OpticalZoomLensWithShutter

• Built-InDirectionalMicrophones

• AdjustableClipforSecurePlacement

Forcameraplacement,seeCamera Setuponpage13.



6Get to Know the Parts

Adaptor Box

• HDMIConnectionsBetweenSet-TopBoxandTV

• Dual-band(2.4GHz/5GHz)WirelessNetwork(802.11n)

• Ethernet-ReadyforWiredConnection

• DigitalAudioOutput

• AudibleNotications

• IntegrationwithSkype

• WPS-CapableforWirelessSetup(currentlynotavailable)

• NewMessageIndicator(currentlynotavailable)

• SDSlotforViewingMedia(currentlynotavailable)

Helpful Hints for the Adaptor Box

• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.

• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo

mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.

• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending

onthelengthoftimeheld:

- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe

adaptorboxandkeepyourpersonalsettings.

 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto

deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory

Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

Get to Know the Parts

Helpful Hints for the Adaptor Box

• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.

• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo

mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.

• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending

onthelengthoftimeheld:

- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe

adaptorboxandkeepyourpersonalsettings.

 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto

deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory

Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

8Get to Know the Parts

Remote

• RadioFrequency(RF)Remote

• (2)CR20323VLithiumBatteries(pre-installed)



Get to Know the Parts

Helpful Hints for the Remote

• UsetheLeftarrowtogobacktothepreviousscreen.

• VOLadjuststhesoundlevelforSkypeonXFINITYonly.ItdoesnotadjustyourTVvolume.

• PressSoundtotoggleonandoffsoundfromthecaller.

• PressMictotoggleonandoffthemicrophoneforthecallertohearyou.

• PressVideo toturnoff(andon)yourvideoduringavideocall.

• Play/Pause /Forward /Rewindvoicemailbuttonsarenotavailableatthistime.

• Foryourremotetowork,youdonotneedtopointittowardstheadaptorbox.

• Thereareseveralreasonswhyyourremotemightnotbeworking.

 •Yourremotemightbelocked.Onthebackofyourremote,presstheLockbuttononandoff

  totestthis.

 •Yourremotemightnotbepairedtotheadaptorbox.Thepairingprocessconnects  

  yourremotetotheadaptorboxsothattheadaptorbox—andSkypeonXFINITY—canonly

  becontrolledbyoneremote.Tolearnmore,gotoPair Your Remote onpage20.

 •Yourbatteriesmightbedead.IftheLEDlightdoesnotwork,replacethebatteries.

10 Get to Know the Parts

Two-Handed Hold

One-Handed Hold

Using Your Remote’s Keyboard

Tryafewdifferentpositionsforholdingtheremotewhiletypingonthekeyboardandndthetthat

ismostcomfortableforyou.You want to ensure you are not pressing any buttons on the front

of the remote while using the keyboard.

Theillustrationsbelowshowtwoofthemostpopularholds.

Helpful Hints for the Remote Keyboard

• ALTmustbepressedbeforepressingabluecharactereverytimeyouenteracharacter.

HoldingdownALTwhilepressingmultiplebluecharactersinarowwillnotwork.

• CAPSmustbepressedeverytimeyouwanttocapitalizeacharacter.

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