CognitiveTPG Thrive User manual
Installaon Guide
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
Let’s Get Started!
Installaon Guide
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
cognivue.com/support
CONGRATULATIONS on taking the rst step towards promong
cognive health in your health care seng.
This guide contains informaon that describes the installaon and setup of the
Cognivue ThriveTM device. Also included; frequently asked quesons and a
comprehensive User Manual.
Cognivue support personnel can be reached 9am-5pm EST at 585-203-1969 or support@cognivue.com.
Addional informaon can be found at www.cognivue.com.
Set up the keyboard
Slide the power switch on the back side of the keyboard to the
green "on" posion. The keyboard automacally connects to the
Cognivue Thrive device via USB. You will use the keyboard and
the built-in touch pad during the installaon process.
Plug in the Cognivue Thrive device
Plug the adapter cord into the power outlet located in the back
of the Cognivue Thrive device, then plug the AC power cord for
the adapter into a standard 120v outlet.
Open the lid of the Cognivue Thrive device
Slide the lid latch lock to the right and open the lid.
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
cognivue.com/support
INSTALLATION
GUIDE
Complete the following steps
before the installaon of your
Cognivue ThriveTM device.
Power
Outlet
USB Port
On/O
Buon
Page 2 of 5
RECOMMENDED: Contact your internal network support team for a stac IP
address, subnet mask and default gateway.
If you do not have this informaon, no problem! Your network will automacally assign an
IP address to the Cognivue Thrive device. Keep in mind, your internal network may be set
up to periodically reassign IP addresses. If the IP address in your Cognivue Thrive device
does not match the new IP address in your network, you will need to follow the steps to
re-connect the device to your network.
INSTALLATION
GUIDE
Setup the CogniCover
®
1. Pull up the top panel of the CogniCover.
2. Swing open the le and right panel.
Set up the CogniWheel
®
To setup the CogniWheel, using the tab, ip open the knob of the CogniWheel.
Turn on the Cognivue Thrive
TM
device
The power buon is a small round black buon, located at the top right corner of the main surface.
Press the power buon and the screen will light up within a few seconds.
CogniCover®
Headphone
Port
CogniWheel®
Overnight - Leave Cognivue Thrive plugged in, turned on, and secure
The Cognivue Thrive device needs to be le on, plugged into an AC outlet, and connected to
the internet overnight to ensure it is available to receive soware updates. A wire cord and lock
can be used around the handle to secure the device when not in use. You can close the lid; the
Cognivue Thrive screen will go to sleep and Thrive will stay powered on.
Built-in rechargeable baery
Cognivue Thrive can also be operated using the built-in rechargeable baery, which requires
approximately 4 hours to fully charge. The baery will last up to 4 hours of connuous usage or
up to 8 hours of intermient usage.
Screen sleep mode
The screen on the Cognivue Thrive device goes into sleep mode aer 5 minutes of inacvity.
To wake up the screen, simply press or swipe the touchpad on the keyboard. Make sure the
keyboard is turned on.
Powering o
There are 2 ways to power o the Cognivue Thrive device. The recommended method is to
choose "Shutdown" from the Login Screen (to get to the Login Screen, click "Exit" from the
Main Screen). The alternave method is to press and hold down the power buon for 5-10
seconds, unl the screen goes blank and you hear a clicking sound.
Power Buon
Page 3 of 5
cognivue.com/support
You are ready to install the Cognivue Thrive device!
Conrm Set-Up
INSTALLATION
GUIDE
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
cognivue.com/support
Follow the on-screen Conguraon
Wizard to complete the installaon process.
If the Conguraon Wizard does not start automacally, contact Cognivue
support at [email protected]om or call 585-203-1969 between 9am-5pm
EST, Monday through Friday.
For addional resources that can assist you with the setup process, refer to the
User Manual.
The on-screen instrucons will guide you through the following steps:
Create Admin User Account
STEP 1
STEP 2
Connect to Your Network
STEP 3Conrm Setup
STEP 4Login and Begin
Page 4 of 5
To locate available WiFi Networks, click the icon in the top
le corner of the screen.
For instrucons on how to install the remote app, go to page
18 in the User Manual.
The Cognivue Thrive device is setup and ready to use!
INSTALLATION
FAQ’S
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
7911 Rae Blvd. | Victor, NY 14564
585 / 203 1969 | cognivue.com
cognivue.com/support
How do I map the Cognivue ThriveTM device in
Windows 10?
To begin, retrieve the device's IP address then follow these steps:
1. Login
2. Click on “Device administraon”
3. Click on “Sengs”
4. Click on the "Network" tab
5. See the IP address eld
*if the IP address is not listed, click “congure” to select
your wireless network
*For instrucons on how to map to Mac OS, please contact
Once you have the IP address, follow these steps on your
Windows 10 computer:
*Please note that you will need the IP address to complete step 5
1. Open le "Explorer" by clicking the folder in the lower
le corner of the screen
2. Right click on “This PC”
3. Le click on “Map network drive”
4. There is no need to rename the drive leer
5. For Folder, type in the following using the device’s IP address:
\\ IPaddress\Reports
* for example, if the IP address is 192.168.1.225:
\\192.168.1.225\Reports
6. Check “Re-connect at sign-in”
7. Check “Connect using dierent credenals”
8. Click nish
9. Click on “More choices” at the lower le of the window then
click “Use a dierent account” and connue
Opon 2: If “More Choices” is not seen, connue
10. For “Email Address” type in cogaccess
11. For “Password” type in cogaccess
12. Check “Remember the credenals”
13. Click “OK”
A window will pop up showing the share.
Please note a network share is now seen in File Manager.
How do I connect Cognivue Thrive to WiFi at a
dierent locaon?
Click on the WiFi icon located in the top le corner of the screen,
then click on the WiFi network to which you want to connect, and
enter the password, if required.
Should I leave the device on at night?
Yes, you should leave the device plugged in, turned on and con-
nected to the internet every night to ensure it is available to receive
soware updates. If you close the lid, the Cognivue Thrive screen will
go to sleep and the device will stay powered-on.
If the device is not connected online for 30 days, it will not receive
updates and will have to be re-acvated by Cognivue support.
Can reports generate without connecng to the WiFi?
Yes, reports will generate without connecng to the WiFi, but your
device will not be able to receive updates and you will not be able
to print the reports.
How do I print reports?
For both Windows 10 and Mac OS, access the network share via
your Windows or Mac machine.
How do I change the volume?
There is no volume control for the Cognivue Thrive device.
We recommend using earphones that plug into the headphone
port located on the right side of the device.
Page 5 of 5
Follow the on-screen Conguraon
Wizard to complete the installaon process.
For addional quesons, contact Cognivue support at support@cognivue.com
or call 585-203-1969 between 9am-5pm EST, Monday through Friday.
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