Classic Flame 23EF024GRA User manual

ATTENTION

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: email: par[email protected]

in English Call: 866-661-1218

in Spanish Call: 866-661-1218

in French Call: 866-374-9203

ATENCIÓN

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: Correo electrónico: par[email protected]

Línea para llamadas en inglés: 866-661-1218

Línea para llamadas en español: 866-661-1218

Línea para llamadas en francés: 866-374-9203

STOP STOP

PARE PARE

ATTENTION

SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : courriel : par[email protected]

pour le service en anglais, composez le 866-661-1218

pour le service en espagnol, composez le 866-661-1218

pour le service en français, composez le 866-374-9203

ARRET ARRET

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

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E-1

CONSUMER SAFETY INFORMATION

PLEASE READ THIS MANUAL BEFORE USING THIS APPLIANCE

WARNING

IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED,

AN ELECTRIC SHOCK OR FIRE MAY RESULT CAUSING PROPERTY

DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.

DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE

VAPORS AND LIQUIDS IN THE VICINITY OF THIS

OR ANY OTHER APPLIANCE.

Thank you and congratulations on your purchase of a Classic Flame ﬁreplace.

Please read the installation instructions before installing and operating this

appliance.

IMPORTANT: Read all instructions and warnings carefully before using.

Failure to follow these instructions may result in a possible electric shock,

ﬁre hazard and/ or injury and will void the warranty.

For Customer Service:

E-Mail: par[email protected]m

In English Call:866-661-1218

In French Call:866-374-9203

In SpanishCall:866-661-1218

Twin-Star International, Inc.

Delray Beach, FL 33483

Made in China

Printed in China

ELECTR I C FIREPLACE

INSER T

HOMEOWNERS OPERATING MANUAL

MODELS: 23EF024GRA,

28EF024GRS & 33EF024GRS

V E NT F REE FIR E PLACE WITH HEATER

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GROUNDING PIN

METAL SCREW

COVER OF GROUNDED

OUTLET BOX

GROUNDING PIN

ADAPTER

GROUNDING

MEANS

SECTION 1: BEGINNING

E-2

IMPORTANT INSTRUCTIONS & WARNINGS

1. Read all instructions before using this appliance.

2. This appliance is hot when in use. To avoid burns,

do not let bare skin touch hot surfaces. If provided,

use handles when moving this appliance.

Keep combustible materials, such as furniture,

pillows, bedding, papers, clothes and curtains at

least 3 feet (0.9m) from the front of this appliance.

3. CAUTION: Whenever the heater is left operating

and unattended, extreme caution is necessary if

children or invalids are nearby.

4. If possible, always unplug this appliance when

not in use.

5. Do not operate any heater with a damaged cord or

plug or after the appliance malfunctions, or if it has

been dropped or damaged in any manner.

6. Any repairs to this ﬁreplace should be carried out

by a qualiﬁed service person.

7. Under no circumstances should this ﬁreplace

be modiﬁed. Parts having to be removed for

servicing must be replaced prior to operating

this ﬁreplace again.

8. Do not use outdoors.

9. This heater is not intended for use in bathrooms,

laundry areas and similar indoor locations.

Never locate this appliance where it may fall into

a bathtub or other water container.

10. Do not run cord under carpeting. Do not cover cord

with throw rugs, runners or the like. Arrange cord

away from trafﬁc areas and where it will not be

tripped over.

11. To disconnect this appliance, turn controls to

the off position, then remove plug from outlet.

12. Connect to properly grounded outlets only.

13. This appliance, when installed, must be electrically

grounded in accordance with local codes or, in the

absence of local codes, with the current CSA C22.1

Canadian Electrical Code or for U.S.A. installations,

follow local codes and the National Electrical Code,

ANSI/NFPA NO. 70.

14. Do not insert or allow foreign objects to enter any

ventilation or exhaust opening as this may cause

an electric shock or ﬁre, or damage the appliance.

15. To prevent a possible ﬁre, do not block air

intakes or exhaust in any manner. Do not use on

soft surfaces, like a bed, where opening may

become blocked.

16. This appliance has hot and arcing or sparking parts

inside. Do not use it in areas where gasoline, paint

or ﬂammable liquids are used or stored. This ﬁreplace

should not be used as a drying rack for clothing.

Christmas stockings or decorations should not be

hung in the area of it.

17. Use this appliance only as described in the manual.

Any other use not recommended by the manufacturer

may cause ﬁre, electric shock or injury to persons.

18. Avoid the use of an extension cord because the

extension cord may overheat and cause a risk of

ﬁre. However, if you have to use an extension cord,

the cord must be No. 14 AWG minimum size and

rated not less than 1875 Watts. The extension cord

must be a three wire cord with grounding type plug

and cord connection. The extension cord shall not be

more than 20 feet in length.

19. See Figure 1 for the follow directions.

This heater is for use on 120 volts. The cord has

a plug as shown at A. An adapter as shown at C

is available for connecting three-blade grounding

type plugs to two-slot receptacles. The green groun-

ding plug extending from the adapter must be

connected to a permanent ground such as a properly

grounded outlet box. The adapter should not be used

if a three-slot grounded receptacle is available.

The following instructions and precautions should be followed when using this or any heating

appliance to reduce the risk of ﬁre, electric shock and injury to persons.

Figure 1

IMPORTANT: SAVE

THESE INSTRUCTIONS

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23EF024GRA 28EF024GRS 33EF024GRSemaNtraP

Emberbed

Heater/Blower Assembly

Door Handles (2)

Glass Doors (2)

Logs

Logs Brackets

Control Panel PCB

Control Panel Front Graphic - Plastic

Mesh Curtain (2)

Curtain Rod (2)

Front Projection Screen

Flame Generator Drive Motor

Flame Generator/Spinner

Decorative Brick Panels

Remote Control

Main PCBA

INSTALLATIONINSTRUCTIONS

Position your completed Wood Mantel close to its

ﬁnal location. Make sure you can access the back

of the Fireplace, as your Electric Fireplace Insert will

be installed from the back.

Using a Phillipsheadscrewdriver, removethe

screwsandthemetalmountingbracketsattached

on eithersideoftheﬁreplacescenteropening.Next

unpacktheElectricFireplaceInsert carefully. Position

insert behindﬁreplacewithfrontfacingthewood

mantel. Withthehelp of an adultassistant,liftthe

Insert andgentlyslideitintotheopeninginthe

manteluntiltheﬂangeisﬂushagainsttheinside of

theﬁreplace.Makesureinsert is centeredleftand

right in theopening.Be careful whenplacing insert

andadjusting,bottomoﬁnsert couldscratchtheﬁnish

of the woodbase/hearth of yourﬁreplace.Re-attach

themountingbrackets

withthePhillipsheadscrewdriver, andsupplied

screws. DO NOTOVERTIGHTEN.

PARTS LIST

With the help of an assistant, carefully lift completed

unit and place it with the front facing out in the ﬁnal

location you have chosen for your ﬁreplace. Make

sure to secure the electrical cord before lifting or

moving completed ﬁreplace. When choosingaﬁnal

location, make sure you will have clear access to a

grounded electrical outlet.

E-3

Figure 2

INSERT MOUNTING

BRACKET

ELECTRIC

FIREPLACE

INSERT REAR VIEW OF FIREPLACE

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1. No power, power indicator light do not light up.

2. Logs Glow, ﬂame effect does not work.

3. Flame effect operates, but heater does not

blow warm air.

4. If unit heater does not function.

TROUBLE SHOOTING GUIDE

NOITULOSMELBORP

Voltage: 120 VAC, 60 Hz,

Amps: 11.7 Amps

Watts: 1400 Watts

BTU: 4,600 BTU’s

E-4

ELECTRICALSPECIFICATIONS

Coldclimateinstallation

recommendation: Wheninstallingthis

unitagainst a non-insulatedexterior

wallorchase, it is mandatory thatthe

outerwalls be insulatedtoconform to

applicableinsulationcodes.

A 15 AMP, 120 Volt, 60 Hz circuit with a properly

grounded outlet is required. Preferably, the ﬁreplace

will be on a dedicated circuit as other appliances

on the same circuit may cause the circuit breaker

to trip or the fuse to blow when the heater is in

operation. The unit comes standard with 6’ (1828

mm) three wire cord, exiting from the rear of the

ﬁreplace. Plan the installation to avoid the use of an

extension cord. If an extension cord must be used,

it must beaminimum 14 AWG, three wire with

grounding type plug connector and rated not less

than 1875 Watts. The cord shall not be more than

20 feet in length.

ELECTRICALCONNECTION

When choosing a location for your new ﬁreplace,

ensure that the general instructions are followed.

Also, for best effect, install the ﬁreplace out of

direct sunlight.

MANTEL LOCATION

CLEARANCE TO COMBUSTIBLES

Keep electrical cords, drapery, furniture and other

combustibles at least 3 feet(0.9M) from the front of

the heater and away from the sides.

TROUBLE SHOOTING GUIDE

PROBLEM SOLUTION

CLEANINGTRIM

Cleanthemetaltrimusing a softcloth,slightly

dampenedwith a citrusoilbasedproductandbuff

withacleansoftcloth.DONOTusebrasspolish or

householdcleanersastheseproductswilldamagethe

metaltrim.Citrusoilbasedproductscanbeobtained

at supermarkets or hardwarestores.

1a. Check that unit is plugged intoastandard

120V outlet.

2a. Turn on the main power button on the control

panel.

2b. Check to see if spinning motor is functioning.

If not, call customer service.

3a. Check that heater switch is in on position.

Heater indicator light should light up.

3b. Make certain that thermostat is set toward the

hi position.

4a. Check the heater button is on position and

thermostat is set towards the hi position.

4b. Check the heater indicator light is ﬂickering or

not, if ﬂickers, then turn all switches to the OFF

position and unplug the unit from the wall outlet

for5minutes. After 5 minutes plug the unit back

into wall outlet, and operate as normal.

2a. Open back of unit. Check to see if spinner is

correctly mounted at to the rear of unit.

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SECTION 2: PRODUCT ORIENTATION

LOGS AND LOGS BRACKET CONTROL PANEL

MESH CURTAINS

GLASS DOORS

Figure 3

Some of the following illustrations are shown without the glass doors and mesh curtain.

This is only to help the illustrations print more clearly.

E-5

EMBERBED

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E-6

If the protective clear plastic ﬁlm covering the front of

the eclectic ﬁreplace has not been removed, please

carefully remove it at this time.

1) Open the front glass doors.

2) Attached to each side of the inside walls

are the mesh curtains. Please use scissors

or wire cutters and carefully remove the zip

ties that are securing the curtains. Be careful

not to cut the mesh curtain while cutting the

zip ties.

3) The curtains are inside of plastic bags,

please remove these bags carefully as they

may have oil on the surface. This oil is

used in the manufacturing process to help

the curtains inhibit rust.

4) Inside the curtain bag on the left side is

a smaller bag which contains a box. This

box contains the remote control

transmitter.

5) Remove the remote control transmitter

from the box and install the included

batteries. Follow the instructions in the

following sections to operate the controls of

your electric ﬁreplace.

CAUTION: Oil residue from the mesh curtains and the

packaging bags they are in can stain clothes, fabric

and carpet. Please take care when handling these

bags and dispose of them properly.

SECTION 3: PREPARING FIREPLACE FOR USE

Figure 4

REMOTE CONTROL

MESH CURTAIN IN PLASTIC BAGS

ZIP TIE

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Figure 7

SECTION 4: OPERATION

TO ACCESSCONTROL PANEL- Open the frontglass doors,thenslide the mesh curtains to thesides. Lift the

hinged door that covers the control panel (ﬁgure 5).

E-7

CONTROL PANEL FUNCTIONS

- MAIN POWER

The MAIN POWER button supplies power to all of

the functions of the ﬁreplace. This button must be

in the ON position for any of the functions to work

including the remote.

FLAME

The HEATER buttonwill turn on/off the heater

output and regulate your room temperature.

There are six levels you can cycle through including

off setting.

HEAT

The FLAME buttonadjusts the ﬂame brightness.

Each time the ﬂame button is pressed, the intensity

of the ﬂame decreases. There are six brightness levels

you can cycle through including the off setting.

Figure 5

Figure 6

CONTROL PANEL

LIFT

Model #

23EF024GRA

Model #

28EF024GRS

33EF024GRS

HEAT FLAME EFFECTS

HEAT FLAME LIGHTS EFFECTS

DOWNLIGHT

(Models: 28EF024GRS & 33EF024GRS only)

The DOWNLIGHT button provides power to the

downlight that illuminates the top of the logs and

the inside of the ﬁrebox.

EFFECT

The EFFECT button will turn on the rolling effect of

ﬂame, emberbed, logs and downlight in random way.

Meanwhile, can hear crackle and wind, can see the

sparks on the logs.

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E-8

THE REMOTE CONTROL FEATURES WORK SEAMLESSLY WITH THE CONTROL PANEL FEATURES.

THE REMOTE TRANSMITTER MUST BE AIMED AT THE UPPER RIGHT CORNER OF THE FIREPLACE.

IF THE REMOTE TRANSMITTER IS NOT WORKING, PLEASE REPLACE THE BATTERIES WITH NEW ONE.

REMOTE CONTROL FUNCTIONS

Figure 9

NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW

MEASURED PACE. DEPRESS THE REMOTE CONTROL BUTTONS

WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY

PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE

TRANSMITTER TO MALFUNCTION.

- STANDBY

FLAME

EMBERS

The 2 FLAME button controls the ﬂame effect. Press

the “ ” button to increase the brightness of the ﬂames.

Each time the “ ” button is pressed it will decrease the

intensity of the ﬂames. There are 6 brightness

levels including the “OFF” position. Will turn off the

volume and sparks at the same time when FLAME is on

off position.

The Power button will put the insert in a standby

mode. This will turn off all functions at once but

will hold the settings in memory. By pressing the

button again the unit will turn on at the same settings.

This button will toggle rolling emberbed on/off.

SPARKS

HEAT

CRACKLE

This button will toggle the sparks on/off. The crackle

button must be switched on in order for SPARKS

function.

On/off button toggles the heat between the highest

setting and off.

VOLUME

Up and down controls for the six volume levels

including the off position.

This button is for crack sound controls and sounds

can cycle among three settings: crackle and wind

effets, crackle only, and sound off.

DOWNLIGHT

This button is only for 28EF024GRS and 33EF024GRS

inserts.There are three setting you can cycle through

including off, downlights on and shadow effect.

CRACKLE EMBER

SPARK

HEAT

DOWN

LIGHT

FLAME

VOL

Figure 8

Remote Receiver Inside

Please notes the remote receiver is located on the upper

right corner of the unit (picture 8). Must be aimed at the

upper right corner of the ﬁreplace for your remote control

operation.

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SECTION 6: MAINTENANCE

E-9

WARNING:Make sure the power is turned off before proceeding. Any electrical repairs

or rewiring of this unit should be carried out by a licensed electrician in accordance with

national and local codes.

WARNING:Electrical outlet wiring must comply with local building codes and other

applicable regulations to reduce the risk of ﬁre, electrical shock and injury to persons.

WARNING: Do not use this ﬁreplace if any part of it has been under water. Immediately

call a qualiﬁed service technician to inspect the ﬁreplace and replace any part of the

electrical system.

WARNING: Disconnect power before attempting any maintenance or cleaning to reduce

the risk of ﬁre, electrical shock or personal injury.

The motors used on the fan and the ﬂame gen-

erator assembly are pre-lubricated for extended

bearing life and require no further lubrication.

However, periodic cleaning/vacuuming of the

fan/heater unit is recommended. The louvers/vent

in the control door should be cleaned periodically,

both inside and out. When the control door is in

the open position the heater grill/screen should be

vacuumed. The area around the controls should

also be kept clean. Make sure the unit is turned

OFF and unplugged whenever you are cleaning

the heater or ﬁreplace.

If repairing or replacing any electrical component or wiring, the original wire routing, color coding

and securing locations must be followed.

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