Cisco UC 320W Instruction Manual

Cisco Small Business

Unified Communications UC 320W

ADMINISTRATION

GUIDE

Unified Communications UC 320W Administration Guide 2

Contents

Chapter 1: Installing the Unified Communications System 6

Before You Begin 6

Getting to Know the Cisco UC 320W 8

Mounting the Cisco UC 320W 10

Installation Guidelines 10

Environmental Considerations 10

Wall Mounting Instructions 11

Connecting the Equipment 15

Installing Your Phones and Attendant Consoles 19

Installing the Phone 20

Cisco SPA 301 Connections 20

Cisco SPA 303 and SPA 500 Series Connections 21

Installing a Desk Stand (Optional) 22

Mounting a Phone to a Wall (Optional) 23

Reversing the Handset Retention Tab 28

Connecting the Power 31

Connecting a Phone to the Network 32

Connecting a Phone with an Ethernet Cable 32

Connecting a Cisco SPA 525 Model Phone to the UC 320W Wireless Voice

Network 32

Connecting Attendant Consoles 33

Connecting a PC to a Phone (Optional) 37

Connecting Wired and Wireless Headsets (Optional) 38

Verifying Phone Startup 40

Upgrading the Phone Firmware 40

Chapter 2: Getting Started in the Configuration Utility 41

Launching the Configuration Utility 41

Features of the User Interface 42

Features of the Help System 43

Starting a New Configuration 44

Backing Up the Configuration or Saving a Session 45

Restoring or Reloading a Session 46

Unified Communications UC 320W Administration Guide 3

Contents

Sending Feedback to Cisco 47

Logging Out 47

Chapter 3: System Readiness 48

Setting Up System Access 48

Localizing Your System with Regional Settings 49

Configuring the WAN (Internet) Connection 50

Configuring the Time Settings 54

System Readiness Summary 54

Chapter 4: Updates 56

Managing SPA 8800 Gateways 56

Managing IP Phones 57

Upgrading the Firmware 58

Adding Licenses 59

Chapter 5: Managing the LAN Settings 61

Configuring the Virtual Networks for Voice and Data 61

Configuring the Wireless Network 63

Port Forwarding 64

Network Summary 65

Chapter 6: Configuring Line (FXO) Ports, Phone (FXS) Ports, and IP Telephone (SIP/BRI) Ser-

vices 66

Configuring Line (FXO) Ports for Traditional Telephone Service 66

Configuring Phone (FXS) Ports for Analog Devices 67

Configuring SIP/BRI Trunks for Voice over IP Services 68

Trunks Summary 70

Chapter 7: System Features 71

System Automation 71

Schedule 73

Configuring Extension Length and Internal Dialing 74

Configuring the Music Settings 76

System Feature Summary 77

Unified Communications UC 320W Administration Guide 4

Contents

Chapter 8: Managing Users and Phone Assignments 78

Managing Users 78

Assigning Phones to Users 81

Users/Phones Summary 82

Chapter 9: Managing Shared Lines, Shared Extensions, and Phone Buttons 83

Setting Up Shared FXO Lines 83

Setting Up Shared Extensions 85

Configuring the Phone Buttons for Users 88

Buttons Summary 90

Chapter 10: Inbound Call Routing 91

Call Paging 91

Setting Up Hunt Groups 93

Configuring the Auto Attendant 97

Setting Up AA Menus and Submenus 97

AA Prompts 99

Call Forwarding 101

Routing Inbound Calls 102

Viewing the Directory and Adding External Numbers 104

Call Routing Summary 105

Chapter 11: Reviewing the Settings and Applying the Configuration 106

Site Summary 106

Applying the Configuration 107

Chapter 12: Status 108

General PBX Status 108

Phones Status 109

Voicemail Box Status 110

Trunk Status 110

Network Status 111

Status Log 112

Unified Communications UC 320W Administration Guide 5

Contents

Appendix A: How Do I ... ? 113

Unified Communications UC 320W Administration Guide 6

Installing the Unified Communications System

This chapter explains how to install your Unified Communications System.

Refer to these topics:

•Before You Begin, page 6

•Getting to Know the Cisco UC 320W, page 8

•Mounting the Cisco UC 320W, page 10

•Connecting the Equipment, page 15

Before You Begin

Minimum Requirements

•Computer with web browser and Adobe Flash Player version 9.0.124 or

later

•Cisco SPA 500 Series IP phones

•Cisco PA100 power adapters for IP phones or Cisco ESW 500 Series

Ethernet switch (or equivalent) for Power over Ethernet

•Ethernet cables to connect IP phones and computers

Optional Equipment and Services

For this function... you need:

Traditional Telephone

Service (FXO Lines)

Active telephone service account.

Internet Telephone Service

(Voice over IP)

Active accounts for Internet service

and Internet telephone service.

Optional: Integrated access device

such as DSL or cable modem.

Installing the Unified Communications System

Getting to Know the Cisco UC 320W

Unified Communications UC 320W Administration Guide 7

Getting to Know the Cisco UC 320W

Default Settings

Front Panel

ISDN (BRI) Service Active ISDN (BRI) service account

and up to four Mediatrix™ 4400

Digital Gateways. Connect the Cisco

UC 320W and gateways to a Cisco

SA 500 Series Security Appliance

or equivalent router.

Additional LAN ports and

Power over Ethernet

Cisco ESW 500 Series Power over

Ethernet switch or equivalent switch

with Cisco Discovery Protocol.

Additional FXO and FXS

ports for phone lines and

analog equipment

Cisco SPA 8800 IP Telephone

Gateway with 4 FXO ports and 4

FXS ports. Connect up to two

gateways.

Additional phone buttons for

receptionist phone

Cisco SPA 500S Expansion Modules

(attendant consoles). Connect up to

two consoles to each IP phone.

For this function... you need:

Parameter Default Value

Username

cisco

Password cisco

LAN IP 192.168.10.1

DHCP Range 192.168.10.100 to 149

Netmask 255.255.255.0

Voice VL AN 10.1.1.x

195715

1 2 3 4 5 6 78

UC 320W

Installing the Unified Communications System

Getting to Know the Cisco UC 320W

Unified Communications UC 320W Administration Guide 8

Back Panel

1POWER/SYS On - Normal operation. Slow flashing - Booting up. Fast

flashing - Upgrading firmware. Off - No power.

2LAN On - Connected to a device. Flashing - Sending or receiving data.

Off- Not connected.

3WAN On - Connected to WAN. Flashing - Sending or receiving data. Off-

Not connected.

4PHONE (FXS) On - Service is available on the port, and the port is not in

use. Slow Flashing - Service is available and the attached phone is off

hook (in use). Off - The port is disabled.

5LINE (FXO) On - PSTN line loop detected. Slow Flashing - FXO port is

off hook (i.e, the port is in use). Off - Not connected.

6WLAN On - Wireless radio is on. Flashing - Sending or receiving data.

Off - Disabled.

7VM On - Voice mail is enabled. Fast Flashing - System is full. Slow

flashing - Retrieving or recording voice mail. Off - Disabled.

8USB For future use.

9WPS On - WiFi Protected Setup succeeded. Slow flashing - Setup is in

progress. Fast flashing - Setup error. Off - Not in use.

1LINE (FXO) Connect phone lines for traditional telephone service.

2PHONE (FXS) Connect an analog phone or fax machine.

3WAN Connect to the broadband network access device or to an uplink

port on an Ethernet switch that is connected to the Internet.

4LAN Connect IP phones and other network devices.

5LINE OUT Connect to an external speaker system.

6LINE IN Connect to an external music source for music on hold service

(optional).

7Power Connect to a power source. Use only the provided power

adapter.

1 2 3 4 5 6 7

Installing the Unified Communications System

Mounting the Cisco UC 320W

Unified Communications UC 320W Administration Guide 9

Side Panel

Mounting the Cisco UC 320W

Installation Guidelines

•Ensure adequate air flow.

•Do not place anything on top of the Cisco UC 320W.

•Ensure that the Cisco UC 320W is level and stable.

Environmental Considerations

•Storage Temperature (sea level): -22° F to 140° F (-30° C to +60° C)

•Operating Temperature (sea level): 32°F to 104°F (0°C to 40°C)

•Relative Humidity (sea level): 5 to 95% RH (non-condensing)

1For future use.

2Reset - Press and hold for 10 seconds to restore the factory default

settings.

3For future use.

1 32

Installing the Unified Communications System

Mounting the Cisco UC 320W

Unified Communications UC 320W Administration Guide 10

Wall Mounting Instructions

The UC 320W can be oriented horizontally or vertically.

Horizontal Orientation

STEP 1 Drill the holes as shown.

Recommended hardware (not included): #6 (0.1380 in. diameter) pan-head

tapping screws, 3/4-in. (19mm), with anchors for sheet rock installation.

STEP 2 Insert the screws so that the heads protrude about 4 mm from the wall.

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