Cisco 7945 Series User manual

Information Systems

Cisco 7945 IP Phone Quick Reference

Guide

Contents

Cisco 7945 IP Phone Quick Reference Guide

Contents Page 2

Introduction 3

Overview of Phone 3

How Do I: 4

Place a Call? 4

Put a Call on Hold? 4

Use Call Waiting/Handle multiple Calls? 4

Transfer a Call? 4

Set Up a Conference Call? 4

Redirect an Incoming Call? 4

Operate the LCD Screen? 5

Use Voice Mail? 5

View my Missed Calls? 6

Forward All Calls? 6

Make Hands Free Calls? (speaker function) 7

Make Hands Free Calls using a headset? 7

Make a Video Call? 7

Adjust the Screen Brightness? 8

Wake the phone screen from sleep mode? 8

Adjust the Handset Volume? 8

Adjust the Ringer Volume? 8

Where to Find More Information 8

Introduction:

This document has been written to help you get up and running with the new Cisco 7945 IP

Phone.

This document will show you how to make and receive a call. Change any phone settings,

forward or put a call on hold and log into your Unity Voicemail box.

Overview of Phone:

Navigation Pad

Volume Control

Directories

Settings

Phone Line Buttons

Date & Time Phone Extension

Soft Keys Mute Button

Speaker Button

Colour LCD

Screen Voicemail

Headset Button

Screen Wake-up

How Do I? Solution Tip

Place a Call? Lift the handset and dial the number

OR Press the New Call softkey and dial the number

OR Press the Redial softkey

Put a Call on

Hold?

Press the Hold softkey.

The call will display a paused symbol

To return to the call, press the Resume softkey

A call on hold remains active

even though you and the other

party cannot hear each other.

You can answer or place

another call while a call is on

hold.

Note as there is no hold music

please keep the caller

informed

Use Call

Waiting?

To answer the new call, press the Answer softkey.

When you do so, the original call is put on hold.

To return to the original call, select it (using the

directional pad) and press the Resume softkey.

You can use the Hold and Resume softkeys and

directional pad to switch between the calls.

If you are on a call when

another call comes in, you will

hear a call waiting tone and

see caller ID information on

the phone’s LCD screen.

Transfer a

Call? Step 1 During a call, press the Trnsfer softkey.

Doing so automatically puts the call on hold.

Step 2 Dial the number or office extension to which

you want to transfer the call.

Step 3 When the call rings on the other end, press

Trnsfer. Or, when the party answers, announce the

call and then press Trnsfer.

If the person you are

transferring to does not

answer then you can return to

the original call if necessary.

Press EndCall to end the

outgoing call then Resume to

take the first call off hold.

Set Up a

Conference

Call?

To turn a two-party call into a conference call:

Step 1 During a call, press More then the Confrn

softkey. Doing so automatically activates a new line

and puts the first party on hold.

Step 2 Place a call to another number or extension.

Step 3 When the call connects, press Confrn to add

the new party to the conference call.

Repeat these steps to add additional parties to the

conference call.

Note Once the conference call

initiator disconnects, no

additional parties can be

added.

Redirect an

incoming call?

While your phone is ringing press the iDivert

softkey. This will cause the call to divert to voicemail

as it would if unanswered.

How Do I? Solution Tip

Operate the

LCD Screen? To control the cursor:

Press the >> softkey to re-position the cursor.

Press the << softkey to delete a character or digit in

an entry.

Operating your phone’s LCD

screen is easy. Use the

Navigation button, softkeys,

and the keypad to make your

selections.

Tip To exit out of a menu on

your phone’s LCD screen,

press the Exit softkey.

To select a menu item:

Press the Navigation pad to select (highlight) a

menu item. Then press Select (Centre button with a

tick).

Press the number key on your phone’s dial pad that

corresponds to the item number in the menu.

Use Voice

Mail?

Set up voice mail:

Press the Voicemail button on your Cisco IP

Phone or dial 85555 and enter your PIN/password as

prompted.

Allows you to save a recorded name set up a voice

greeting and change your PIN/password. (Press 0 for

help)

Voicemail ID: Your Ext

(eg. 88500)

Voicemail password: 12345

(you should log in and change

this)

When you have one or more

new voice mail messages, the

red light on your phone’s

handset remains lit.

For more information on using

Unity Voicemail refer to the

user guides section of the IS

website.

See Where to Find More

Information at the end of this

guide

Access voice mail:

Press the Voicemail button or dial 85555 and

inter your voicemail pin/password as prompted.

Access voice mail from another IP Phone:

Press the Voicemail button or dial 85555. When

prompted for a password press *. Enter your

voicemail ID and PIN/password as prompted

Access voice mail from outside NTU:

Dial 0115 848 5555. When you hear a Cisco Unity

message press *. Enter your voicemail ID and

PIN/password as prompted

How Do I? Solution Tip

View my

Missed Calls?

To view your call records:

Press the Directories button.

Select Missed Calls (option 1)

Or choose another list:

Received Calls

Placed Calls

Your phone’s LCD display will

indicate if you have missed a

call.

Use the Directories menu to

view (and dial from) call

records in your Missed Calls,

Received Calls, and Placed

Calls directories.

A call record contains the time

and date of the call, and a

phone number (if available).

To dial from a call record:

Step 1 Follow the steps above to open your Missed,

Received, or Placed Calls directory.

Step 2 Use the Navigation button to select

(highlight) a particular record.

Step 3 Lift the handset or press the Dial softkey.

To delete your call records:

Select an entire directory and press the Clear softkey

or select a particular call record and press the Delete

softkey.

Forward All

Calls to

another

extension?

To forward all of your incoming calls to another

number:

Step 1 Press the CFwdAll softkey. You will hear two

beeps.

Step 2 Enter the number to which you want to divert

all of your calls to. Enter the number exactly as you

would if you were placing a call to that number.

Step 3 After you enter the number you will hear two

beeps

The LCD screen displays a message confirming the

number to which your calls are being forwarded.

Note To cancel call

forwarding, press the CfwdAll

softkey.

• You can use call forwarding

to send your incoming calls to

another Cisco IP Phone or to

voicemail.

• If call forwarding is active

and there is no answer at the

forwarded number, the call will

be redirected to your voice

mail box

Forward all of

your calls

directly to

Voicemail

To forward all incoming calls to your Voicemail:

Step 1: Press the CFwdAll softkey. You will hear two

beeps

Step 2; Press the Messages button and you

will hear two beeps.

The LCD screen displays a message confirming the

number to which your calls are being forwarded.

How Do I? Solution Tip

Make Hands

Free Calls?

To activate the speaker:

During a call, press the Speaker button, ensure it

lights up in green and then hang up the receiver.

To switch from the speaker to the handset: Pick

up the handset.

To turn off the speaker and hang up: Press the

Speaker button.

To adjust the speaker volume: Press the up or

down Volume button when the speaker is in

use. Press the Save softkey to save your change.

Make Hands

Free Calls

using a

headset?

To start a call: Press the Headset button (It will

glow green when activated), or if it is already lit

press the New Call softkey.

To answer a call: Press the Headsetbutton or if

the headset button is already Illuminated press the

Answer softkey.

To end a call: At the end of the call press the

EndCall softkey to disconnect. The phone will still be

in headset mode ready for the next call.

During a call: To move a call to headset from the

receiver or speaker press the Headset button,

confirm it lights up then hang up the receiver.

To go back to using the normal handset pick the

receiver up during a call or to answer a call and the

Headset light will go off.

To adjust the headset volume: Press the up or

down Volume button when the headset is in

use.

Press the Save softkey to save your change.

Note: Once the headset light

is on you will remain in

headset mode until you press

the button again or answer a

call using the receiver.

When in headset mode you

only need to use the softkeys

to make and answer calls

Make a video

Call You must have the following:

1. Video calling enabled on your phone

(look for the icon on the phone display)

2. A compatible webcam installed on your PC

3. Cisco Video Advantage installed and running on

your PC

4. You must be calling either another party with the

same setup or a 7985 video phone

As long as the above criteria are met simply dial as

normal and video will start automatically on your PC

when the call connects.

For more information on video

calling and Cisco Video

Advantage refer to the user

guides section of the IS

website.

See Where to Find More

Information at the end of this

guide

How Do I? Solution Tip

Adjust the

Screen

Brightness?

Press the Settings button.

Select User Preferences (option 1) from the menu.

Select Brightness (option 4) from the menu.

Press the Up or Down softkeys to set the desired

contrast.

Press the Save softkey to accept your changes.

Wake the

phone screen

from sleep

mode?

Press any button or lift the handset.

After 5:30pm, the phone screen enters sleep mode to

save power. In this mode, the phone screen appears

blank and the Display button is lit.

Adjust the

Handset

Volume?

Press the up or down Volume button when

the handset is in use.

Press the Save softkey to save your change.

Adjust the

Ringer

Volume?

Press the up or down Volume button when

the handset is not in use (in the handset cradle).

Where to Find

Information

The IS Service Desk should be your first point of contact if you have problems using

Cisco Video Advantage or your Cisco IP phone.

Webform at https:\\www.ntu.ac.uk\issr

Email to its.servicedesk@ntu.ac.uk

Phone ext 88500

Further user guides can be found on the Information Systems site at:

http://www.ntu.ac.uk/information_systems/help_support/user_guides/

For training enquiries contact the Centre for Professional Learning and Development

CPLDenquiries@ntu.ac.uk

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