CARING FOR YOUR DEVICE
Your CIMB Plug n Pay device is battery operated. It is important to keep the
device constantly charged. Charge your device at least once every 14 days.
When the device displays a “BATTERY LOW” sign, it does not have enough
energy to continue operations, and must be charged immediately.
Energy is needed to protect the encryption keys in the device that keep your
transactions highly secure. Failure to maintain a charge in the device will cause
deletion of the keys, and the device to deactivate, and you will not be able to
perform any transactions. When this happens, you will need to contact the bank
immediately to reactivate the device.
Important Notice:
a)
CIMB Plug n Pay Web Portal and Mobile App
CIMB Plug n Pay Web portal needs minimal Google Chrome [Ver. 38+],
Mozilla Firefox [Ver. 33+], Internet Explorer [Ver. 8+] or Safari [Ver. 6+].
Mobile App can only support Mobile Phone for Android 5 and above &
IOS version 9 and above.
b)
Card Acceptance:
•
No multiple charge
•
No split sales
•
Match signature in signature screen with cards (for Non Chip & PIN card).
•
No surcharge to customer
•
No personal cash advance
•
DO NOT set minimal transaction amount to accept card payment
Bank will hold payment if there is any violation and/or customer’s dispute.
Cashiers shall refer to their Supervisor if there is any suspicious transaction or
call CIMB BANK Authorization at +603 6204 7000 for further advise.
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