Chamberlain 8360W User manual

Wi-Fi®Garage Door Opener

Premium Series Chain Drive Model 8360W

• Please read this manual and the safety materials

carefully!

• The door WILL NOT CLOSE unless the Protector

System®is connected and properly aligned.

• Periodic checks of the garage door opener are

required to ensure safe operation.

• This garage door opener is ONLY compatible with

MyQ®and Security+ 2.0®accessories.

• DO NOT install on a one-piece door if using devices

or features providing unattended close. Unattended

devices and features are to be used ONLY with

sectional doors.

• Attach warning labels to the location indicated on

label.

FOR RESIDENTIAL USE ONLY

LiftMaster

845 Larch Avenue

Elmhurst, Illinois 60126-1196

updates and offers from LiftMaster

Send it in by texting

the photo to 71403 (US)

or visit www.liftmaster.photo (Global)

Take a photo of the camera icon

including the points ( ).

Contents

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Install the Door Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Install the Protector System®. . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Repair Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Preparation

MyQ®Serial Number

Write down the following information for future reference:

MyQ

Serial Number:

MyQ

Serial Number

Accessory Setup Code Product Serial Number

Accessory Setup Code:

Product Serial Number:

Date of Purchase:

/ /

Safety Symbol and Signal Word Review

This garage door opener has been designed and tested to offer safe service provided it is

installed, operated, maintained and tested in strict accordance with the instructions and

warnings contained in this manual.

When you see these Safety Symbols and Signal Words on the following pages, they will

alert you to the possibility of serious injury or death if you do not comply with the

warnings that accompany them. The hazard may come from something mechanical or

from electric shock. Read the warnings carefully.

Mechanical

Electrical

When you see this Signal Word on the following pages, it will alert you to the possibility

of damage to your garage door and/or the garage door opener if you do not comply with

the cautionary statements that accompany it. Read them carefully.

Unattended Operation

The Timer-to-Close (TTC) feature, the MyQ®Smartphone Control app, and MyQ®Garage

Door and Gate Monitor are examples of unattended close and are to be used ONLY with

sectional doors. Any device or feature that allows the door to close without being in the

line of sight of the door is considered unattended close. The Timer-to-Close (TTC)

feature, the MyQ®Smartphone Control, and any other MyQ®devices are to be used

ONLY with sectional doors.

Preparation

Test the Wi-Fi Signal Strength

Before You Begin

You will need:

lWi-Fi enabled smartphone, tablet or laptop

lBroadband Internet Connection

lWi-Fi signal in the garage (2.4Ghz required)

lPassword for your home network (router's main account, not guest network)

Test the Wi-Fi Signal Strength

Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile

device in the place where your garage door opener will be installed and check the Wi-Fi

signal strength.

Check Signal Strength. If you see:

Wi-Fi signal is strong.

The garage door opener will

connect to your Wi-Fi network.

Wi-Fi signal is weak.

The garage door opener may connect to your

Wi-Fi network. If not, try one of the options

below to improve the Wi-Fi signal.

No Wi-Fi signal.

The garage door opener will not be able to

connect to your Wi-Fi network. Try one of the

options below to improve the Wi-Fi signal:

• Move your router closer to the garage door opener to

minimize interference from walls and other objects

• Buy a Wi-Fi range extender

For compatible router specifications and help, visit WiFiHelp.LiftMaster.com.

See page 32 to connect the garage door opener to a mobile device.

Check the Door

To prevent possible SERIOUSINJURYor DEATH:

lALWAYS call a trained door systems technician if garage door binds, sticks, or is

out of balance. An unbalanced garage door may NOT reverse when required.

lNEVER try to loosen, move or adjust garage door, door springs, cables, pulleys,

brackets or their hardware, ALLof which are under EXTREME tension.

lDisable ALLlocks and remove ALLropes connected to garage door BEFORE

installation and operating garage door opener to avoid entanglement.

lDO NOT install on a one-piece door if using devices or features providing

unattended close. Unattended devices and features are to be used ONLY with

sectional doors.

To prevent damage to garage door and opener:

lALWAYS disable locks BEFORE installing and operating the opener.

lONLY operate garage door opener at 120V, 60Hz to avoid malfunction and

damage.

1. Disable locks and remove any ropes connected to the garage door.

2. Lift the door halfway up. Release the door. If balanced, it should stay in place,

supported entirely by its springs.

3. Raise and lower the door to check for binding or sticking. If your door binds,

sticks, or is out of balance, call a trained door systems technician.

4. Check the seal on the bottom of the door. Any gap between the floor and the

bottom of the door must not exceed 1/4inch (6 mm). Otherwise, the safety

reversal system may not work properly.

5. The opener should be installed above the center of the door. If there is a torsion

spring or center bearing plate in the way of the header bracket, it may be installed

within 4feet (1.2m) to the left or right of the door center. See page 10.

Torsion

Spring

Extension

Spring

Preparation

Tools Needed

3/16

5/32

5/16

7/16

1/2

5/8

9/16

1/4

7/16

Preparation

Carton Inventory

Accessories will vary depending on the garage door opener model purchased. Depending

on your specific model, other accessories may be included with your garage door

opener. The instructions for these accessories will be attached to the accessory and are

not included in this manual. The images throughout this manual are for reference and

your product may look different.

A. Header bracket

B. Pulley and bracket

C. Door bracket

D. Curved door arm

E. Straight door arm

F. Trolley

G. Emergency release rope and handle

H. Rail

I. Garage door opener

J. Sprocket cover

K. Chain

L. Door control (Motion Detecting Control Panel 886LMW)

M. White and red/white wire

N. The Protector System®

Safety reversing sensors with white and white/black wire attached:

Sending senor (1), receiving sensor (1), and safety sensor brackets (2)

O. Safety labels and literature

P. Rail grease

Q. 3-Button Remote Control (893LM)

Installation

Hex Bolt 5/16"-18 x 7/8" (4) Lock Washer 5/16" (4)

Lag Screw 5/16"-9 x 1-5/8" (2) Self-Threading Screw 1/4"-14 x 5/8" (2)

Clevis Pin 5/16" x 2-3/4" (1) Ring Fastener (3)

Clevis Pin 5/16" x 1-1/4" (1) Carriage Bolt 1/4"-20 x 1/2" (2)

Clevis Pin 5/16" x 1" (1) Wing Nut 1/4"-20 (2)

Nut 5/16"-18 (4)

Door Control Hardware

Screw 6AB x 1" (2) Drywall Anchors (2)

Screw 6-32 x 1" (2) Insulated Staples

Not Provided

Not

Provided

Assembly

1 Attach the Rail to the Garage Door Opener

To avoid possible SERIOUS INJURY to finger from moving garage door opener:

lALWAYS keep hand clear of sprocket while operating opener.

lSecurely attach sprocket cover BEFORE operating.

To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners

mounted in the top of the opener.

NOTE: ONLY use the bolts removed from the garage door opener. Place the garage door

opener on the packing material to prevent scratching.

1. Remove the two bolts from the top of the garage door opener.

2. Align the rail and the styrofoam over the sprocket. Cut the tape from the rail,

chain, and styrofoam.

3. Fasten the rail with the previously removed bolts.

4. Position the chain around the garage door opener sprocket.

5. Install the sprocket cover by squeezing the sides and inserting the tabs into the

slots on the garage door opener.

Washered Bolt

5/16"-18 x 1/2"

Washered Bolt

5/16"-18 x 1/2"

(Mounted in the garage

door opener)

HARDWARE

Assembly

2 Tighten the Chain

1. Loosen the inner nut and lock washer on the trolley threaded shaft.

2. Tighten the outer nut until the chain is a 1/2 inch above the base of the rail at the

midpoint of the rail.

3. Re-tighten the inner nut.

Slack in the chain is normal when the door is closed. No readjustment is necessary.

NOTE: Sprocket noise can result if the chain is too loose. During future maintenance,

ALWAYS pull the emergency release handle to disconnect the trolley before adjusting the

chain.

1/2" (13 mm)

Installation

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS.

2. Install garage door opener ONLY on properly balanced and lubricated garage

door. An improperly balanced door may NOT reverse when required and could

result in SEVERE INJURY or DEATH.

3. ALL repairs to cables, spring assemblies and other hardware MUST be made

by a trained door systems technician BEFORE installing opener.

4. Disable ALL locks and remove ALL ropes connected to garage door BEFORE

installing opener to avoid entanglement.

5. Install garage door opener 7 feet (2.13 m) or more above floor.

6. Mount the emergency release within reach, but at least 6 feet (1.83 m) above

the floor and avoiding contact with vehicles to avoid accidental release.

7. NEVER connect garage door opener to power source until instructed to do so.

8. NEVERwear watches, rings or loose clothing while installing or servicing

opener. They could be caught in garage door or opener mechanisms.

9. Install wall-mounted garage door control:

lwithin sight of the garage door.

lout of reach of children at minimum height of 5 feet (1.5 m).

laway from ALL moving parts of the door.

10. Place entrapment warning label on wall next to garage door control.

11. Place manual release/safety reverse test label in plain view on inside of garage

door.

12. Upon completion of installation, test safety reversal system. Door MUST

reverse on contact with a 1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the

floor.

13. To avoid SERIOUS PERSONAL INJURY or DEATH from electrocution,

disconnect ALL electric and battery power BEFORE performing ANY service or

maintenance.

14. DO NOT install on a one-piece door if using devices or features providing

unattended close. Unattended devices and features are to be used ONLY with

sectional doors.

Installation

1 Determine the Header Bracket Location

To prevent possible SERIOUS INJURY or DEATH:

lHeader bracket MUST be RIGIDLY fastened to structural support on header wall

or ceiling, otherwise garage door might NOT reverse when required. DO NOT

install header bracket over drywall.

lConcrete anchors MUST be used if mounting header bracket or 2x4 into

masonry.

lNEVER try to loosen, move or adjust garage door, springs, cables, pulleys,

brackets, or their hardware, ALL of which are under EXTREME tension.

lALWAYS call a trained door systems technician if garage door binds, sticks, or is

out of balance. An unbalanced garage door might NOT reverse when required.

lDO NOT enable the Timer-to-Close functionality if operating either one-piece or

swinging garage doors. To be enabled ONLY when operating a sectional door.

Close the door and mark the inside vertical centerline of the garage door.

Extend the line onto the header wall above the door. You can fasten the header bracket

within 4 feet (1.22 m) of the left or right of the door center only if a torsion spring or

center bearing plate is in the way; or you can attach it to the ceiling when clearance is

minimal. (It may be mounted on the wall upside down if necessary, to gain approximately

1/2" (1 cm). If you need to install the header bracket on a 2x4 (on wall or ceiling), use lag

screws (not provided) to securely fasten the 2x4 to structural supports.

Open your door to the highest point of travel as shown. Draw an intersecting horizontal

line on the header wall 2" (5 cm) above the high point. This height will provide travel

clearance for the top edge of the door.

NOTE: If the total number of inches exceeds the height available in your garage, use the

maximum height possible, or refer to page 11 for ceiling installation.

Header Wall

Unfinished

Ceiling

Vertical Centerline

of Garage Door

2x4

Structural

Supports

Level

(Optional)

OPTIONAL

CEILING

MOUNT FOR

HEADER

BRACKET

Sectional door with curved track

Header Wall

Track

2" (5 cm)

Highest Point

of Travel

Door

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