Cellphone-Mate CM2500W User manual
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. i
CHAPTER 1: Introduction - - - - - - - - - - - - - - - 1
1.1 - Package Contents - - - - - - - - - - - - - - - - 1
1.2 - Features & Benefits - - - - - - - - - - - - - - - 2
1.3 - Additional Items Needed - - - - - - - - - - - 2
1.4 - How It Works - - - - - - - - - - - - - - - - - - - 3
1.5 - About This Manual - - - - - - - - - - - - - - - 3
CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 5
2.1 - Safety Warnings - - - - - - - - - - - - - - - - - 5
CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 7
3.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 7
3.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 8
3.3 - Interior Antennas - - - - - - - - - - - - - - - - 9
3.4 - Antenna Separation - - - - - - - - - - - - - 10
3.5 - Calculating Signal Strength - - - - - - - - 13
3.6 - Amplifier Location - - - - - - - - - - - - - - - 14
3.7 - Accessories - - - - - - - - - - - - - - - - - - - - 15
3.8 - Need Help? - - - - - - - - - - - - - - - - - - - - 16
CHAPTER 4: Installation - - - - - - - - - - - - - - - 17
4.1 - Selecting the Locations - - - - - - - - - - - 17
4.2 - Soft Installation - - - - - - - - - - - - - - - - -17
4.3 - Exterior Antenna - - - - - - - - - - - - - - - - 17
4.4 - Internal Antennas - - - - - - - - - - - - - - - 18
4.5 - Mounting the Amplifier - - - - - - - - - - -19
CHAPTER 5: Configuration & Testing - - - - - - 21
5.1 - DIP Switches and Lights - - - - - - - - - - -21
5.2 - Initial Configuration - - - - - - - - - - - - - -23
5.3 - Powering on the Amplifier - - - - - - - - -23
5.4 - Testing - - - - - - - - - - - - - - - - - - - - - - -24
5.5 - Adjusting the Amplifier - - - - - - - - - - - 24
5.6 - Automatic Shutdown - - - - - - - - - - - - -26
CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 27
6.1 - Warranty Periods - - - - - - - - - - - - - - - -27
6.2 - Warranty Information - - - - - - - - - - - -28
6.3 - Contact Information - - - - - - - - - - - - -30
CHAPTER 7: Regulatory Information - - - - - - 31
7.1 - FCC Information - - - - - - - - - - - - - - - -31
Table of Contents
CM2500W Amplifier - Installation Manual
ii Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
Copyright & Trademark Information
THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION
FOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MAN-
UAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.
Copyright © 2011 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark and
Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks
are the property of their respective owners.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 1
This chapter introduces the
CM2500W Amplifier and this manual.
Read this entire manual before pro-
ceeding with the installation. This
manual is for all CM2500W models.
1.1 - Package Contents
Your amplifier box contains the following items:
• CM2500W amplifier.
• Mounting kit (not shown).
• DC power supply (not shown).
• Wall anchors (not shown).
CHAPTER 1: Introduction
CM2500W Amplifier - Installation Manual
2Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
1.2 - Features & Benefits
The CM2500W amplifier offers the following fea-
tures and benefits:
• Powerful in-building amplifier with 31dB of
adjustable gain level.
• Extends cellular signals in areas with poor cov-
erage due to geographical location and/or
building design.
• Suitable for large areas up to about 30,000
square feet depending on outside signal
strength and carrier frequency.
• Automatic oscillation detection and protec-
tion system powers down the amplifier to pre-
vent harmful radio interference (if equipped).
1.3 - Additional Items Needed
The CM2500W amplifier
requires the following
additional components for
a complete installation:
• 4G WiMAX compatible
antenna (such as the
CM288-W omni or
CM230-W Yagi by Cell-
phone-Mate, Inc.)
• Lightning protector
(CMLP).
• Cable splitter if install-
ing multiple antennas
(up to six in a typical
installation).
CHAPTER 1: Introduction
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 3
• Sufficient CM400 ultra
low loss interior/exte-
rior cable (for amplifi-
ers above 55dB).
• Sufficient CM240 ultra
low loss interior/exte-
rior cable (for amplifi-
ers 55dB and below).
• Grounded surge sup-
pressor for DC power
supply.
1.4 - How It Works
The CM2500W amplifier boosts cellular signals
from the nearest cellular tower to phones in a
building and from those phones back to the tower
to compensate for weak reception caused by dis-
tance, topography, building structure, and/or
other reasons. The amplifier receives the signal
from an outside antenna, amplifies that signal,
and then rebroadcasts it via the interior
antenna(s) where it is picked up by cellular
phones, modems, and data cards. The interior
antennas also pick up signals from cellular devices
and pass them to the amplifier. The amplifier
boosts these signals and passes them to the exte-
rior antenna for rebroadcast back to the tower.
1.5 - About This Manual
This manual contains the following information:
CM2500W Amplifier - Installation Manual
4Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
•Introduction: This chapter introduces the
CM2500W amplifier and this manual.
•Safety: This chapter contains important safety
information.
• Planning: This chapter describes how to plan
your installation for best results.
•Installation: This chapter describes how to
install the amplification system.
•Warranty: This chapter contains warranty
information for your amplification system.
•Regulatory Information: This chapter contains
important regulatory agency information.
Lists of items or points to consider that need not
be performed in order appear in bullet format:
• Item 1
• Item 2
Procedures that must be followed in a specific
order appear in numbered steps:
1. Perform this step first.
2. Perform this step second.
This manual also contains important safety infor-
mation and instructions in specially formatted
callouts with accompanying graphic symbols:
WARNING: WARNINGS INDICATE THE
POSSIBILITY OF PERSONAL INJURY.
CAUTION: WARNINGS INDICATE THE
POSSIBILITY OF EQUIPMENT DAMAGE
RADIO INTERFERENCE, ETC.
Note: Notes provide helpful information.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 5
This chapter contains important
safety information designed to pre-
vent personal injury, equipment mal-
function, and/or radio interference.
You are responsible for ensuring a
safe installation.
2.1 - Safety Warnings
• You are responsible for knowing and following
all applicable codes and regulations and for
obtaining all required permits and inspections.
• Follow all safety precautions contained in this
Installation Manual.
• The installation process may require working
in high locations such as roofs and/or ladders.
Follow applicable safety regulations and best
practices to avoid falling. Take care not to drop
objects off any high area. Cordon off ground
areas directly below roof or ladder work when
possible.
• Always use appropriate personal protective
equipment such as goggles, gloves, hard hat,
etc. as needed and as required.
WARNING: FAILURE TO EXERCISE CAU-
TION WHEN WORKING IN HIGH AREAS
COULD CAUSE A FALL AND PERSONAL
INJURY.
CHAPTER 2: Safety
CM2500W Amplifier - Installation Manual
6Copyright 2011 Cellphone-Mate, Inc. All rights reserved.
• Some components may be heavy and/or
bulky. Always use proper lifting and carrying
techniques when handling components, espe-
cially when working on a ladder, roof, or other
area with a fall hazard.
• The exterior antenna must not be co-located
or operating in conjunction with any other
antenna.
• Always use a properly installed Cellphone-
Mate lightning protector between the exterior
antenna and the amplifier.
CAUTION: FAILURE TO PROPERLY
INSTALL A LIGHTNING PROTECTOR CAN
RESULT IN DAMAGE TO THE AMPLIFIER,
ANTENNAS, AND WIRING.
• Always power off the amplifier before working
on the roof of the building or anywhere in
close proximity to the external antenna.
• Allow at least 24 inches (60cm) of separation
between interior antennas and humans or ani-
mals.
• Allow at least 24 inches (60cm) of separation
between exterior antennas and all persons.
• Comply with all antenna separation require-
ments to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN
CAUSE RADIO INTERFERENCE WITH
CELLULAR TOWERS AND RESULT IN
CIVIL AND/OR CRIMINAL PENALTIES.
Copyright 2011 Cellphone-Mate, Inc. All rights reserved. 7
This chapter describes how to plan
your amplifier installation, including
how to determine the best locations
for the inside and outside antennas.
3.1 - Overview
The general amplifier installation process follows
these steps:
1. Decide where to mount the exterior antenna.
This will generally be on the wall or roof of the
building in the location with the strongest sig-
nal. You will need to decide whether to use an
omnidirectional antenna mounted vertically
or a directional Yagi antenna pointed directly
at the cellular tower (line of sight). You must
also consider attaching a grounded lightning
protector between the exterior antenna and
the amplifier.
2. Decide where to mount the interior
antenna(s), being sure to take separation
requirements into account. In general, long
narrow spaces will benefit most from direc-
tional flat-panel antennas while more square
spaces will benefit more from omnidirectional
dome antennas.
3. Decide where to mount the amplifier. This
should be in a secure indoor location near a
grounded power source.
CHAPTER 3: Planning
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