Carrier Supra NMA Manual
Install eKEY®App and Set Up an Account
When a Supra user invites a non-Supra user to access their Supra keybox, a text message
is sent to their device with a link to register, download the eKEY app, and authorize the app.
They must have cellular coverage or have access to Wi-Fi.
Steps
1. Once you receive a text message inviting you to access a Supra keybox, tap/
click on the registration link in the text to begin the process.
2. In the Welcome to NMA Registration page, tap/click Begin.
3. Complete the registration process by entering the required account details and
company information. Once complete, tap/click Next.
4. Tap/click the link to download Supra eKEY for iPhone or Android. When the
app has completed downloading, open it on your device.
5. Once the Supra eKEY is open, tap/click Activate eKEY App.
© 2020 Carrier. All rights reserved. Supra is a part of Carrier. Supra and eKEY are registered trademarks of Carrier.
Other brand and product names are or may be the trademarks of, and are used to identify products or services of,
their respective owners. 10104973P2 Rev C EN
Non-Member Access (NMA)
NMA Setup Instructions for Mobile Devices
NOTE: Remember your
email address and/or
mobile number and PIN
as you will need it again
in Step 6 and for future
access.
Steps
6. Enter 10-digit phone number or email address and 4-digit PIN created in
the registration process (Step 3) and tap/click Submit.
7. You will receive a Success! message indicating that your authorization code
has been sent. Tap/click OK.
Note: Message will be text or email, depending on whether you entered your phone
number or email address in the previous step.
8. Open the message using your phone and tap/click on the link. Open it with
the eKEY app. This will open the app with a prepopulated authorization code.
Accept the EULA (End User License Agreement) and the Privacy Notice to
agree to the terms.
Note: If the authorization fails to prepopulate, you can enter the authorization code
manually.
9. Grant eKEY permission to your location. If prompted to allow eKEY to use
Bluetooth®, tap/click OK.
10. Your eKEY is now authorized and ready to access the keybox.
Open a Keybox
A text message is sent to your mobile device (and an email is sent) each time a Supra user grants you permission
to open their keybox. Note: If you’ve already registered once, simply open the eKEY app when you receive a new
message granting you access.
Open the eKEY app on your mobile device and use your 4-digit PIN (created in Step 3 above) to access the listing keys
in the key container of a keybox.
Steps
1. Tap the eKEY icon to open the application.
2. Tap Obtain Key and enter your 4-digit PIN.
3. Press up on the bottom of the Bluetooth keybox to turn
it on. The light will ash to indicate it is on.
Steps
11. You will receive a message with the keybox access information and the
timeframe for which you have access.
12. Follow the steps below to open the keybox.
4. When the Success! message appears on your eKEY,
press up on the bottom of the keybox to release the
key container.
5. When replacing the key container, ensure that all
contents are positioned well inside the key container
before closing. To replace the key container, turn it
so the compartment holding the keys is facing you.
Insert the key container into the bottom of the keybox
and push up on the key container until it clicks and
latches.
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