Canon PowerShot SX740 HS Installation guide

FAQ

Computer Environment Required for Connecting the

Camera via Wi-Fi (Image Transfer Utility 2)

Last Updated : 04-Jul-2019

Issue Number : 8204116300

Solution

With Image Transfer Utility 2, images can be sent to a computer connected via Wi-Fi.

Image Transfer Utility 2 is an application that supports cameras with the "Auto send images to

computer" function. The latest version of Image Transfer Utility 2 can be downloaded from the Canon

Web site.

Image Transfer Utility 2 can be used with the following computer environments (as of July,

2019).

OS Environment (Operating

System)

Windows

Macintosh

Software

Image Transfer Utility 2.2.10 for

Windows

Image Transfer Utility 2.2.10 for

Mac OS X

Supported Oses

Windows 10

Windows 8.1

Windows 7 (Compatible with

Service Pack 1)

OS X 10.11,macOS 10.12, 10.13

*Can also be used on macOS

10.14.

CPU

Intel Pentium 1.6 GHz or higher

Intel Core 2 Duo or higher

RAM

2 GB or more

64-bit: 2 GB or more

32-bit: 1 GB or more

Display

1,024 x 768 resolution or higher

Smartphone (Device) Specifications and System

Requirements for a Wireless Connection with a Camera

(Canon Camera Connect)

Last Updated : 03-Jul-2019

Issue Number : 8203412400

Solution

Camera Connect for iOS

Camera Connect for Android

Please refer to the information below for the smartphone (or other device) OS versions and other

specifications which allow connecting your smartphone (device) to the camera wirelessly (as of July

2019).

Camera Connect for iOS

Supported OS

iOS 12.3/11.4

Bluetooth

To connect via Bluetooth, a Bluetooth-equipped camera and a Bluetooth 4.0 or later-equipped device

(supporting Bluetooth low energy technology) is required.

Camera Connect for Android

Supported OS

Android 9.0/8.1-8.0/7.1-7.0/6.0/5.1-5.0

Bluetooth

To connect via Bluetooth, a Bluetooth-equipped camera and a Bluetooth 4.0 or later-equipped device

(supporting Bluetooth low energy technology) compatible with Android 5.0 or above is required.

NFC

To connect via NFC, an NFC-enabled camera and an NFC-enabled device is required.

There are white circles in captured images

Last Updated : 21-Jun-2019

Issue Number : 8201031900

Solution

When using a flash for shooting in snowy outdoors, or environments where there are many floating

particles and fluffy dust in the air, white circles may appear in captured images.

The light emitted from the flash reflects on the dust and particles in the air that are in front of the

subject, and that light gets captured by the camera, which results in white circles in images.

Particles floating in the air (dust, dirt, etc.)

Flash light that reflects on dust and dirt

To prevent this, it is best to capture images in environments with no floating particles, but if that is not

possible, the following measures are effective.

- Brighten the surroundings so that a flash is not required.

- For models with the zoom function, shoot at the tele-end.

- For models that can be used with Speedlite flashes, use a Speedlite flash and distance the lens from the

flash when shooting.

NOTE

When a flash is not used, the shutter speed decreases, so be careful of camera shake. Keep your

arms tight against your body while holding the camera by the sides or use a tripod.

Charging Time and Charge Indicator Status for Battery

(NB-13L)

Last Updated : 21-Jun-2019

Issue Number : 8202184400

Solution

Battery

Battery charger

Charging time

NB-13L

CB-2LH/CB-2LHE

Approx. 2 hr. 10 min.

The charging lamp turns orange while the battery pack is charging. When charging is finished, the lamp

turns green.

IMPORTANT

To protect the battery pack and keep it in optimal condition, do not charge it continuously for

more than 24 hours.

Use of genuine Canon accessories is recommended. This product is designed to achieve

excellent performance when used with genuine Canon accessories. Canon shall not be liable for

any damage to this product and/or accidents such as fire, etc., caused by the malfunction of

non-genuine Canon accessories (e.g., a leakage and / or explosion of a battery pack). Please note

that any repairs your Canon product may require as a result of such malfunction are not covered

under warranty and will incur a fee.

NOTE

Charged battery packs gradually lose their charge, even when they are not used. Charge the

battery pack on (or immediately before) the day of use.

The charger can be used in areas with 100 –240 V AC power (50/60 Hz). For power outlets in a

different format, use a commercially available adapter for the plug. Never use an electrical

transformer designed for traveling, which may damage the battery pack.

Can I use the AC power adapter and battery charger

overseas?

Last Updated : 21-Jun-2019

Issue Number : 8200559200

Solution

This digital camera can be used overseas. Please refer to the following things when you plan to use it

overseas.

The dedicated AC adapter kit and the battery charger are compatible with AC100 to 240V, 50/60Hz

power supplies.

You need to use a power adapter when you plug in your camera or the battery charger in areas using

different types of power outlets. (There might be cases where the power outlet types differ within a

country depending on the area.) For information about power adapters, consult with a local travel

agency or home appliance shops.

An example of how to plug the battery charger into the power outlet (using a power adapter)

Battery charger

Power adapter (The configuration differs between countries or areas. Purchase one that is used in

your travel destination.)

Power outlet (The configuration differs between countries or areas.)

IMPORTANT

Never use an electrical transformer designed for traveling, which may damage the battery pack.

The camera warranty is valid only in the area of purchase. In case of camera problems while

abroad, return to the area of purchase before contacting a Customer Support Help Desk.

Use of genuine Canon accessories is recommended. This product is designed to achieve

excellent performance when used with genuine Canon accessories. Canon shall not be liable for

any damage to this product and/or accidents such as fire, etc., caused by the malfunction of

non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please note

that any repairs your Canon product may require as a result of such malfunction are not covered

under warranty and will incur a fee.

Stabilizing the camera during tripod shooting

Last Updated : 21-Jun-2019

Issue Number : 8202710400

Solution

Please be aware of the following information when using a tripod.

1. To increase stability, make sure to distance individual tripod legs apart from each other as much as

possible.

2. Start extending the legs in order from the wider to narrower ends. If it is not necessary to fully extend

the legs, please use only the wider ends to improve stability as shown in example ( ). Using the

narrower ends as shown in example ( ) is not recommended.

3. When shooting on level surfaces, make sure to extend all three legs equally. When shooting on an

incline, adjust the legs to ensure that the camera platform is level.

4. To lessen the possibility of inadvertently moving or kicking the tripod, position one tripod leg in the

same direction as the front of the lens (indicated by the arrow in the example image below). Next,

position the remaining two legs so that you can stand between them while shooting.

5. The pole attached to the camera platform is designed for making minor adjustments to the height of

the camera after the general position has been determined by extending the legs. If the pole is extended

to far ( ) the camera may become unstable. Please set up your tripod as shown in example image ( )

to improve stability.

NOTE

When using a tripod, shooting with [Image Stabilizer] set to [Disable] may improve the quality of

captured images for camera models equipped with this feature.

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