Cannondale Compact Neo Configuration guide

READ THIS SUPPLEMENT AND YOUR

CANNONDALE BICYCLE OWNER’S MANUAL.

Both contain important safety information. Keep

both for future reference.

Owner’s Manual Supplement

Compact Neo

English

Safety Messages

In this supplement, particularly important information

is presented in the following ways:

Indicates a hazardous situation which, if

not avoided, may result in death or serious

injury.

NOTICE

Indicates special precautions that must

be taken to avoid damage.

Cannondale Help Center

Our online Help Center contains helpful

resources to consult about our bikes.

https://cannondale.zendesk.com/hc/en-us

Symbols:

Symbol Name Description

Loc 242

Medium-strength removable thread

lock Apply Loctite® 242 (blue) or equivalent.

N·m Tightening torque in Newton meters.

CONTENTS

Identiﬁcation ................................... 23

Safety Information..........................49

Technical Information................. 1033

Replacement Parts......................3435

EBike Maintenance...................36- 38

Notes ................................................. 40

Cannondale Supplements

This manual is a “supplement” to your

Cannondale Bicycle Owner’s Manual.

This supplement provides additional and

important model speciﬁc safety, maintenance,

and technical information. It may be one of

several important manuals/supplements for

your bike; obtain and read all of them.

Please contact your Authorized Cannondale

Dealer immediately if you need a manual or

supplement or have a question about your

bike. You may also contact us using the

appropriate country/region/location

information.

You can download Adobe Acrobat PDF

versions of any manual/supplement from our

website: http://www.cannondale.com.

Contacting Cannondale

Cannondale USA

1 Cannondale Way

Wilton, CT 06897, USA

1800726-BIKE (2453)

Cannondale Europe

Geeresteinselaan 57

3931JB Woudenberg

The Netherlands

PH: 00.31.541.200374

International Distributors

Consult our website to identify the appropriate

Cannondale Dealer for your region.

Your Cannondale Dealer

To make sure your bike is serviced and

maintained correctly, and that you protect

applicable warranties, please coordinate all

service and maintenance through your

Authorized Cannondale Dealer.

NOTICE

Unauthorized service, maintenance, or

repair parts can result in serious damage

and void your warranty.

Drive System

MANUFACTURER’S INSTRUCTIONS  In

addition to this supplement, you must read and

follow the manufacturer’s instructions for all

components of the drive-assist system:

Drive Unit Battery

Display/Control Unit Charger

Manufacturers’ instructions contain important

operations, service and maintenance

information.

Compact Neo OMS

Identiﬁcation

Drive System Parts of Your EBike

151990 Rev0 (09/22)

Identification

Drive System Parts of Your E-Bike

Identication

A Handlebar control unit

B Internal battery

C Hub motor

D Sensors (BB)

E Charge port

F Front light

G Rear light

H Battery Door

I Serial number

Identiﬁcation

Handlebar Controls

Identication

1. Handlebar grip

2. Front brake

3. Handlebar control unit

4. Handlebar

5. Folding stem

6. Rear Brake

7. Rear shifter

Serial Number

The serial number is located on the bottom

bracket. It is a 7-character barcode. See

inset.

_____________________________________

Frame Serial Number

Bike Registration

To register your bike:

Go to the Product Registration section of

our website at www.cannondale.com

Compact Neo OMS

General Safety Information

Intended Use

151990 Rev0 (09/22)

General Safety Information

Intended Use

The intended use of all

models is

ASTM CONDITION 2,

General Purpose Riding.

What is an EBike?

Electric bikes, also known as “EBikes,” are

bicycles equipped with an electric

pedal-assist drive system. An EBike IS NOT

a moped or motorcycle. EBikes share

components common with pedal-only bikes.

What is a Drive System?

The drive-assist system consists of a drive

unit, a battery, a computer control, and

various electronic components (harness

wires, sensors, and switches). There are

many dierent drive-assist systems for

diering uses and bike types. Likewise there

are various drive-assist system

manufacturers (Shimano, BOSCH, Bafang,

Yamaha, etc.).

How does the Drive System work?

It is important to know that when the

drive-assist system is turned ON, the drive

unit engages to provide power only while you

are pedaling.

The amount of power provided by the drive

unit depends on your pedaling force and on

the assistance mode/level you set with the

handlebar control unit. At anytime, if you

stop pedaling, the drive-assist will dis-

engage.

In all modes/levels, the drive-assist system

power reduces progressively and cuts o as

the bike reaches the maximum allowable

speed. The drive-assist re-engages when

speed drops below the maximum allowable

speed as long as the pedals are turning.

Whenever the drive-assist system is turned

OFF, you can pedal the bike normally. The

drive system will not engage.

Understand your bike, its drive-assist

system, and the intended use of both.

Using your bike the wrong way is

dangerous.

Please read your Cannondale Bicycle

Owner’s Manual for more information

about Intended Use and Conditions 15.

Servicing

This supplement may include procedures

beyond the scope of general mechanical

aptitude.

Special tools, skills, and knowledge may

be required. Improper mechanical work

increases the risk of an accident. Any

bicycle accident has risk of serious injury,

paralysis, or death.

To minimize risk we strongly recommend

that owners always have mechanical

work done by an Authorized Cannondale

Dealer.

General Safety Information

Compliance/Regulation

YOU MUST OBEY ALL LOCAL LAWS & REGULATORY REQUIREMENTS - It is your

responsibility to identify and to follow all local laws and regulations necessary for legal

compliance. Compliance with local regulations is critical to the safety of the rider and of

others where the bike is used.

Here are some important speciﬁcations related to compliance with local laws:

VEHICLE CLASS - A deﬁnition (California, USA) of the dierent types of EBikes, EBike

labeling, and legal use areas, including any required additional equipment, registration, and

applicable rider age restrictions.

VEHICLE CATEGORY - A deﬁnition of the European Union of the dierent types of an EBike,

who may use them and where they may be used, necessary additional equipment such as

lighting and signaling devices, as well as any necessary insurance and licensing.

OBSERVE MINIMUM OPERATOR AGE - Follow any national, state, or local laws for any

minimum age restrictions for the operator of the EBike.

Ask your local Authorized Cannondale Dealer for more information about operating an

electrically-assisted pedal bicycle in your area.

About Racks & Bags

See page 39.

Compact Neo OMS

General Safety Information

Operation

151990 Rev0 (09/22)

Operation

Always wear an approved bicycle helmet and all other protective gear (e.g., gloves, pads, and

cycling shoes).

Importance of practice & rider training - before you ride this bike, practice riding in a safe area

free from hazards. Take time to learn the bike’s controls and performance. Practice the

controls and to gain the experience necessary to avoid the many hazards you will encounter

while riding.

Do not ride “hands-o - Keep your hands on the handlebars when riding the bike. If you

remove your hands from the handlebar while riding, you can lose control of the bicycle and

crash.

Changing the assistance level while riding: Changing the drive-assistance level while riding

will increase or decrease the acceleration of the bike. You should anticipate this change in

speed and react appropriately depending on the riding conditions such as on slippery trails,

tight turns, or unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to

“o” before descending technical trails (e.g., tight downhill switchbacks).

When not riding: Turn the drive system o to prevent unauthorized use.

Do not ride the e-bike without the battery. Make sure the battery is fully charged before

every ride to help ensure adequate battery power for necessary lighting and for the drive

system.

Do not remove any lighting or reﬂectors and do not ride if they do not work.

Do not allow children to operate or to come into contact with the e-bike or its parts.

Only turn the drive system on when you are seated ready to ride.

Accidental activation: Always disconnect the battery from the bike before working on the

bicycle. If you transport the bike by car or by airplane, obey local regulations regarding

transporting a bicycle with a drive system battery. Accidental activation of the bicycle drive

system can result in serious injury.

continued next page

General Safety Information

Operation

continued from previous page...

Wired system control: If the drive system control device is detached from the mount or if the

cables are disconnected or damaged, the drive system will automatically shut o. If this

happens, you will have to stop the bike, turn the system o , re-attach the computer to the

base, and then turn the system back on to resume operation.

Wireless system control: In wireless control systems, the operation of the drive system is

controlled using radio frequencies without physical attachment. Therefore, ON/OFF

activation is determined by software programming. Please consult the manufacturer’s

instructions for information on preventing accidental activation or on restarting the drive

system in the event of a recovery from a drive system fault.

Your insurance policies - Your insurance policies (e.g., liability, property, and injury) may not

provide coverage for accidents involving the use of this bicycle. To determine if coverage is

provided, you should contact your insurance company or agent. Also, make sure your e-bike

is insured and registered according to the local laws.

Ride sensibly and safely around others - the application of power by means of the electric

motor assist means that riders can reach high speed. Riding faster increases the risks of

serious accidents.

Watch out for other vehicles, cyclists, pedestrians, and animals where you ride. Always

operate under control and at a safe speed. Others may not be aware of you. It is your

responsibility to anticipate and to react to avoid accidents.

E-bikes are heavier than ordinary bikes - always park the bike in a suitable safe area away

from children, cars or animals that may come into contact with it. Park the bike so that it

cannot fall over and possibly result in injuries.

Do not ride into or attempt to ride through water or to submerge any part of the bike. If you

ride through water you can lose control of the bike or the drive-assist system can become

disabled or damage.

You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.

Compact Neo OMS

General Safety Information

Operation

151990 Rev0 (09/22)

Batteries & Chargers

REPLACEMENT - Only use the battery pack and charger indicated in the Speciﬁcations

section of this supplement. Do not use other batteries or chargers. Do not use the charger to

charge other batteries.

PREVENT DAMAGE - Do not drop the battery or charger. Do not open, disassemble, or modify

the battery or charger. There are no user-serviceable parts inside.

Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the

battery.

Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to

prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns,

ﬁre, or an explosion.

STORAGE & TRANSPORTATION - When the battery is not in use in the bicycle, its

transportation is subject to hazardous materials regulation. Special packaging and labeling

requirements may exist. Contact local authorities for speciﬁc requirements. Never transport

a damaged battery. Insulate battery contacts before packaging. Package the battery inside a

shipping container to prevent damage. The battery must be removed before ﬂying and may

be subject to special handling by the air carrier.

CHARGING - Bring the battery and charger indoors and allow to reach room temperature

before charging. Make sure charger and A/C outlet are the same voltage.

Locate both charger and battery indoors in a clean, dry area with good ventilation to charge.

Make sure the area is free from combustibles to avoid ﬁre from sparks or from over-heating.

Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.

Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged

battery connected to the charger. Unplug the charger from the wall outlet when not in use.

Maintain the battery and the charger as directed by the manufacturer’s instructions.

DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/

discarded in accordance with national and/or with local laws. Do not discard the battery/

charger into ﬁre, into water, or into ordinary household waste/garbage. Instead, take to a waste

facility/recycler.

FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES,

EXPLOSIONS, SEVERE BURNS, OR ELECTROCUTION.

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