Calix BLM 1500 R13 User manual

Calix BLM 1500 R13

Trouble Shooting Guide

November 2015

#220-00687, Rev 10

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

Contents

About This Document..............................................................7

Revision History ........................................................................................................8

Conventions...............................................................................................................9

Terminology.............................................................................................................11

Document Scope .....................................................................................................12

Chapter 1: Getting Started with Troubleshooting ..............13

Roadmap of Processing Troubles .........................................................................14

Locating Troubles ...................................................................................................15

Recovery Requirements..........................................................................................16

Chapter 2: Connection to BLM 1500....................................17

TAP301 On-site Craft Connection Failure .............................................................19

TAP302 Remote Craft Connection Failure.............................................................20

Chapter 3: Faults on BLM 1500 ............................................23

Faults on FAB3 Packs.............................................................................................24

TAP201 FAULT Led Lit...................................................................................25

TAP202 MAINT LED Lit or Flashing...............................................................26

TAP203 SYSTEM ALARM CRIT or MAJ LED Lit ...........................................27

Faults on Application Packs...................................................................................28

TAP208 ALL LEDs Lit.....................................................................................29

TAP209 FAULT LED Lit..................................................................................30

TAP210 MAINT LED Lit..................................................................................30

TAP214 LASER LED Lit .................................................................................32

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

TAP211 LNK LED Out....................................................................................35

TAP212 ALM LED Lit......................................................................................36

Complementary TAPs .............................................................................................37

TAP261 Suspected Pack Failure....................................................................37

TAP262 Suspected Port Failure .....................................................................39

TAP263 Pack or Port in Mismatch State (MEA)..............................................40

TAP264 Pack or Port in Maintenance State (MT)...........................................41

TAP265 Pack Reset or Replacement .............................................................43

Chapter 4: Service Failures ..................................................45

TAP501 Voice Service Failure ................................................................................47

TAP502 Slow Data Service......................................................................................50

TAP503 Intermittent Data Service ..........................................................................53

TAP504 Loss of Data Service.................................................................................56

TAP505 Video Freezing...........................................................................................58

TAP506 Video Pixelating.........................................................................................65

TAP507 Loss of Video Service...............................................................................71

Complementary TAPs .............................................................................................73

TAP581 DSL Modem Failure..........................................................................73

TAP582 Packets Lost on G28.........................................................................75

Chapter 5: Basic Knowledge for

Troubleshooting BLM 1500 ...............................................79

Overview of BLM 1500 Network .............................................................................80

TNG301 Craft Connection to BLM 1500.................................................................81

TNG401 Understanding BLM 1500 Packs..............................................................82

TNG501 Identifying Troubles..................................................................................86

Commonly Used Commands in Troubleshooting............................................87

Chapter 6: Trouble Escalation..............................................89

Introduction to CSR.................................................................................................90

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Hot CSR..........................................................................................................90

Severity Emergency........................................................................................91

Severity High ..................................................................................................92

Severity Medium.............................................................................................93

Severity Low...................................................................................................94

Data Collection for CSR..........................................................................................95

Mandatory Enclosures for all CSRs.......................................................................96

Chapter 7: Glossary...............................................................97

Chapter 8: Reference List ...................................................101

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

About This Document

This document is designed to assist technicians to troubleshoot the Broadband Loop

Multiplexer 1500 (BLM 1500™) gigabit passive optical network (GPON) optical line

termination (OLT) . BLM 1500 is a member of the BLM 1500™ product line, which

includes the BLM 1500 GPON OLT, the EntriView™ element management system (EMS),

and the T-Series optical network terminations (ONTs).

The BLM 1500 Trouble Shooting Guide includes:

Trouble Analysis Procedure (TAP) for each problem

Step-by-step instructions

BLM 1500 basic knowledge for reference

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

Revision History

Revision Summary of Changes

10 Initial document release for BLM 1500 Release 13.

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

Conventions

This document uses the following typographic conventions:

Convention Description/Example

User Input Text must be manually entered (input) via a keyboard by the user to issue a command.

An example of user input is a command you must enter in a Command Line Interface

(CLI) exactly as written.

cd $HOME

Command Variables Command variables, the values of which you must supply.

<home_directory>

[argument1|argument2] The brackets indicate that these arguments are optional and can be omitted. The |

indicate that either argument1 or argument2 is used. If used, the brackets must not be

typed.

{argument1|argument2} The braces indicate that argument1 or argument2 are required. The | indicate that either

argument1 or argument2 must be used as a value for this parameter.

Output Information Text that appears in Courier font either represents output text that appears on screen in

response to a user action or as the result of an alarm or event message.

System awaiting input

GUI Objects GUI objects, such as menus, fields, and buttons are bold in text.

On the File menu, click Exit.

Key Combinations Key combinations are described with bold text. The plus (+) sign indicates that the keys

must be pressed simultaneously.

Press Esc F S to save. Press Ctrl+X to delete the selected value.

System Elements Command, parameter, program, path, and directory names are written in Courier font.

The forward slash (/) is uses for UNIX systems. The backward slash (\) is used for

Windows systems.

The files are located in E:\Test

The files are located in /opt/calix/bin (1)

URL Uniform Resource Locators (URLs) are underlined and in blue.

For more information, go to https://www.calix.com/

Code Examples Code examples.

static char* months[]=\

{”Jan”,”Feb”};

(2)

(1) The use of the forward slash (/) is for UNIX systems, Windows systems use the backslash (\).

(2) The back slash (\) is used to show where long lines are split.

This document uses the following definitions for dangers, warnings, cautions, alerts, and

notes:

DANGER! Danger indicates the presence of a hazard that will cause severe

personal injury or death if not avoided

Dangers alert you to the possibility of severe personal injury or death.

Proprietary Information: Not for use or disclosure except by written agreement with Calix.

DANGER! DANGER! CLASS 1 LASER PRODUCT. INVISIBLE LASER

RADIATION MAY BE PRESENT. Fiber optic radiation can cause severe

eye damage or blindness. Do not look into the open end of an optical fiber.

Dangers alert you to the hazards of laser radiation.

WARNING! Warning indicates the presence of a hazard that can cause

severe personal injury if not avoided.

Warnings alert you to the possibility of personal injury.

CAUTION! Caution indicates the presence of a hazard that can cause minor

to moderate personal injury if not avoided.

Cautions alert you to the possibility of damage to the equipment, service interruption, or

loss of data

ALERT! Alert indicates the presence of a hazard that can cause damage to

equipment or software, loss of data, or service interruption if not avoided.

Cautions alert you to the possibility of damage to the equipment, service interruption, or

loss of data

Note: Notes provide supplementary information to the text.

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