Bose SB500 Operating instructions

TROUBLESHOOTING

If you could not resolve your issue, see the table below to

identify symptoms and solutions to common problems. If you

are unable to resolve your issue, contact Bose customer

service.Visit: worldwide.Bose.com/Support/WSS

SOLUTION

Bose Music App doesn’t work on mobile device

Make sure the Bose Music app is compatible with your device.

Visit: global.Bose.com/Support

Surround speakers don’t connect to the soundbar

Confirm that the status light is blinking amber, indicating that the

wireless receivers are ready to connect.Repeat the connection

process.Unplug the power cords for the wireless receivers and

soundbar, wait 30 seconds and plug them firmly into a live AC (mains)

outlet.

Intermittent or no audio

Unmute the system.Increase the volume.Confirm that the soundbar is

playing audio. If not, refer to your soundbar owner's guide for

troubleshooting.

Bose Soundbar 500: worldwide.Bose.com/Support/SB500

Bose Soundbar 700: worldwide.Bose.com/Support/SB700

SoundTouch 300 soundbar: global.Bose.com/Support/ST300

Confirm that the status light is solid white, indicating that the surround

speakers are connected to the soundbar. Test different sources (if

available). Repeat the connection process

Make sure that one wireless receiver is set to the (left) channel and

the other is set to the (right) channel

Make sure that the positive and negative speaker cable wires are

securely inserted into the adapters. Firmly insert the adapters into

the speakers.

Place the surround speakers according to the placement guidelines

Poor or distorted sound from the surround speaker

Test different sources (if available).

Place the surround speakers according to the placement guidelines

Make sure that the positive and negative speaker cable wires are

securely inserted into the adapters. Firmly insert the adapters into

the speakers.

If placing the speakers in a cabinet or on a shelf, position them

as close as possible to the front edge of the shelf for optimum

acoustic performance.

Run ADAPTiQ audio calibration

NOTE:

If you no longer have the ADAPTiQ headset (provided with your

soundbar), contact Bose customer service for a replacement.

No surround sound

Make sure that your TV can output surround sound audio (refer to

your TV owner’s guide).Make sure that one wireless receiver is set to

the (left) channel and the other is set to the (right) channel . Make sure

that the positive and negative speaker cable wires are securely

inserted into the adapters. Firmly insert the adapters into

the speakers.

UNABLE TO COMPLETE ADAPTIQ AUDIO

CALIBRATION WITH YOUR SOUNDTOUCH

300 SOUNDBAR

If you can't complete ADAPTiQ audio calibration with your

SoundTouch 300 soundbar,

listen to the voice prompts for the following error messages:

The microphone on the ADAPTiQ headset can't detect sound.

Secure all cables.

Disconnect the ADAPTiQ headset cable and reconnect it firmly

into the soundbar’s connector.

Ensure the microphone opening on the top of the ADAPTiQ

headset is not blocked.

Your ADAPTiQ headset may be damaged.

Call Bose customer service for replacement parts.

The ADAPTiQ headset is too close to the speakers.Move the

ADAPTiQ headset farther away from the speakers.

The listening locations are too similar.Move 1 –2 ft. (0.3 –0.6 m)

away from your previous listening location.

The ADAPTiQ headset cannot take measurements due

to movement.Hold your head still.After correcting your

problem, you must re-run ADAPTiQ audio calibration

This manual suits for next models

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