Black Box ServSwitch ACU2001A User manual

SEPTEMBER 2003

ACU2001A

ACU2009A

ACU2022A

ACU2028A

ACU2201A

ACU2222A

ACUR001A

ACUR002A

ACURA001A

ACURA002A

THE SERVSWITCH



FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CATx KVM Extender

model! We appreciate your business, and we think you’ll appreciate the many ways that your

enhanced keyboard/video/mouse system will save you money, time, and effort.

That’s because our ServSwitch family is all about breaking away from the traditional,

expensive model of computer management. You know, the one-size-fits-all-even-if-it-doesn’t

model that says, “One computer gets one user station, no more, no less.” Why not a single

user station (monitor, keyboard, and mouse) for multiple computers—even computers of

different platforms? Why not a pair of user stations, each of which can control multiple

computers? Why not multiple user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line of robust

solutions for all these applications. Do you have just two PCs, and need an economical

alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to

share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®,

Sun Microsystems®, and SGI™ compatibles among multiple users with different access

levels? Does your switch have to sit solidly on a worktable and use regular everyday cables?

Or does it have to be mounted in an equipment rack and use convenient many-to-one cables?

No matter how large or small your setup is, no matter how simple or how complex, we’re

confident we have a ServSwitch system that’s just right for you.

The ServSwitch™ family from Black Box—the one-stop answer for all your KVM-switching

needs!

This manual will tell you all about your new ServSwitch™ Brand CATx KVM Extender,

including how to install, operate, and troubleshoot it. For an introduction to the Extender, see

Chapter 2. The Extender product codes covered in this manual are:

ACU2001A ACU2022A

ACU2009A ACU2028A

ACU2201A ACU2222A

ACUR001A ACURA001A

ACUR002A ACURA002A

SERVSWITCH



BRAND CATX KVM EXTENDER FAMILY

Copyrights and Trademarks

the prior written consent of the manufacturer.

Information in this document is subject to change without notice and the manufacturer shall

not be liable for any direct, indirect, special, incidental or consequential damages in

connection with the use of this material.

All trademark and trade names mentioned in this document are acknowledged to be the

property of their respective owners.

Disclaimer

While every precaution has been taken in the preparation of this manual, the manufacturer

assumes no responsibility for errors or omissions. Neither does the manufacturer assume any

liability for damages resulting from the use of the information contained herein. The

manufacturer reserves the right to change the specifications, functions, or circuitry of the

product without notice.

The manufacturer cannot accept liability for damage due to misuse of the product or due to

any other circumstances outside the manufacturer’s control (whether environmental or

installation related). The manufacturer shall not be responsible for any loss, damage, or injury

arising directly, indirectly, or consequently from the use of this product.

Cautions and Notes

The following symbols are used in this guide:

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NOTE. This indicates important information to help you make the best use of

this product.

FCC/CDC STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND CANADIAN DEPARTMENT OF COMMUNICATIONS

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy, and if not installed

and used properly, that is, in strict accordance with the manufacturer’s instructions, may

cause interference to radio communication. It has been tested and found to comply with the

limits for a Class A computing device in accordance with the specifications in Subpart B of

Part 15 of FCC rules, which are designed to provide reasonable protection against such

interference when the equipment is operated in a commercial environment. Operation of this

equipment in a residential area is likely to cause interference, in which case the user at his

own expense will be required to take whatever measures may be necessary to correct the

interference.

Changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate the equipment.

Shielded PC-equipment cables must be used with this equipment to maintain compliance with

radio frequency energy emission regulations and ensure a suitably high level of immunity to

electromagnetic disturbances.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital

apparatus set out in the Radio Interference Regulation of the Canadian Department of

Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le

brouillage radioélectrique publié par le Ministère des Communications du Canada.

SERVSWITCH



BRAND CATX KVM EXTENDER FAMILY

EUROPEAN UNION DECLARATION OF CONFORMITY

WARNING!

This is a class A product. In a domestic environment, this product may cause radio

interference, in which case the user might be required to take adequate remedial

measures.

This product complies with the following harmonized standards:

EN55022 (1998), EN55024 (1998), EN61000-4-2 (1995),

EN61000-4-3 (1995), EN61000-4-4 (1995),

EN61000-4-5 (1995), EN61000-4-6 (1996),

EN61000-4-11 (1994), EN60950 (2000)

When used in environments that have high levels of electromagnetic interference, you may

experience some slight disturbance in its operation. If this occurs, please refer to the

Troubleshooting section of the User Guide for further information, or contact Technical

Support.

To maintain compliance use only cables supplied (or recommended) for use with this product.

NOM STATEMENT

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el

aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben

ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de

baño, lavabo, sótano mojado o cerca de una alberca, etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestals que sean

recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado

por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo

descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a

personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso.

La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar

puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el

flujo de aire por los orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como

radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que

producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en

el instructivo de operación, o como se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo

no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni

pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los

contactos y receptáculos donde salen del aparato.

SERVSWITCH



BRAND CATX KVM EXTENDER FAMILY

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del

fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un

largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre

la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES

Safety Precautions and Installation Guidelines

To ensure reliable and safe long-term operation please note the following installation

guidelines:

• Do not use to link between buildings.

• Only use in dry, indoor environments.

• If the building has 3-phase AC power, try to ensure that equipment connected to the

Local and Remote units is on the same phase.

• Try not to route the CATx link cable alongside power cables.

• Ensure that the system connected to the Local unit is connected to power ground.

• Ensure that the monitor connected to the Remote unit is connected to power ground and

does not use an isolated power supply.

• The Remote unit and any power supplies can get warm. Do not situate them in an

enclosed space without any airflow.

• Do not place the power supply directly on top of the Remote unit.

• Do not obscure the Remote unit’s ventilation holes.

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SERVSWITCH



BRAND CATX KVM EXTENDER FAMILY

Contents

1. Quick Setup 10

1.1

Command Summary 11

2. Overview 12

2.1 Introduction 12

2.2

Glossary 12

2.3

Features 14

2.4

Product Range 15

2.5

Compatibility 16

2.6

How to Use This Guide 17

3. Installation 18

3.1

Package Contents 18

3.2

Interconnection Cable Requirements 19

3.3

Remote Unit Installation 20

3.4

Local Unit Installation 22

3.5

Connection to Rackmount Hub Local Units 25

4. Remote Unit Configuration & Operation 28

4.1

Video Configuration Overview 28

4.2

Video Adjustments 29

4.3

Command Mode 30

4.4

Adjusting Video 31

4.5

Other Remote Configuration & Operation Options 36

5. Local Unit Operation 39

5.1

Overview 39

5.2

Dual Access Systems 40

6. Troubleshooting 42

6.1

Video 42

6.2

Keyboard & Mouse 44

6.3

Audio 45

6.4

Serial 45

6.5

General Questions 46

CONTENTS

Appendix A: Example Applications 47

Appendix B: Rack Mount Options 52

Appendix C: Remote Unit: Flash Upgrading &

External Configuration 54

Appendix D: Advanced Cabling Issues (Skew) 55

Appendix E: Audio/Serial Ports 58

Appendix F: Calling Black Box 60

Appendix G: Specifications 61

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