Bissell Quickwash BS-1950F Operating instructions

Prepared by Monique Lania 1 Call Servicing Guide QuickWash

1950F.doc

Troubleshooting

Bissell Quickwash BS-1950F

CONTENTS PAGE

Consumer states the handle screw will not attach……………………..…….…Page 2

Consumer states unit will not spray……………..………………….…………..…Page 3

How to change (remove and fit) brush/bare floor attachment………………..Page 9

Consumer states no suction………………………………………………………...Page 10

The unit is not sucking while using bare floor tool………….………………….Page 11

Consumer states no power……..……………………………………………………Page 12

Consumer states the unit is leaking at the spray bar…………………………….Page 13

Consumer states the unit is very noisy…………………………………………….Page 14

Prepared by Monique Lania 2 Call Servicing Guide QuickWash

1950F.doc

Consumer states the handle screw will not attach

Solution 1:

Yes, problem solved

Place your free hand on the front of the unit to apply pressure and push down on the handle

firmly to get it in place, while at the same time turning the screw on the back with a

screwdriver. **NOTE: It does require a bit of force. Will the handle screw attach now?

Insert screw into screw hole using a Phillips Head screw driver,

applying downward pressure on the screwdriver to insert the screw.

Does the handle attach now?

Release the ‘Detent Lever’ to lay unit flat on the ground. Turn unit

over so it is face down.

Yes, problem solved No, refer customer to an Authorized Service Centre

Prepared by Monique Lania 3 Call Servicing Guide QuickWash

1950F.doc

Consumer states unit will not spray

Solution 1:

No, proceed to solution 2

Because the unit is gravity fed, the solution tank must be full in order for the unit to spray. Has

the solution tank been refilled?

No, Empty dirty water collection tank and replace back into machineYes, proceed to solution 2

Using the Formula Measuring Cap add two caps full (approximately

85ml) of Bissell solution to the white clean water tank.

Yes, problem solved

Add approximately 1.9L of hot (not boiling) tap water. **Fill only to

fill line. Does unit stray now?

Prepared by Monique Lania 4 Call Servicing Guide QuickWash

1950F.doc

Solution 2:

Yes, problem solvedNo, proceed to solution 3

This machine can get a small air lock in it which can cause the unit not to spray

This air lock is easy to remove

How?

Switch the machine off

There may be a slight air-lock in the machine. You will need to remove the air lock.

Now when you press the trigger as you move backwards over the floor using the machine, the

solution should now spray freely, does it spray now?

How?

Turn the machine of at the power switch and at the plug in the wall. Hold the solution dispensing trigger

(located on the handle) in for 30sec-1min and then release the trigger and switch the machine on

Prepared by Monique Lania 5 Call Servicing Guide QuickWash

1950F.doc

Solution 3:

Turn unit on, does unit spray now?

Yes, problem solvedNo, proceed to solution 4

Make sure the handle screw is in correctly.

How?

The head of the screw should stick out a ½ inch from the outside of the raised screw hole.

**Older units (units made prior to date code J01111) were made without the raised screw

hole. If this is the case, the screw should not be protruding past the back surface of the unit.

Is the handle screwed in correctly?

Yes, proceed to solution 4 No, detach and reassemble handle

How?

Secure by placing one Phillips head screw (supplied) into back of

handle assembly. Tighten with Phillips head screw driver until secure

Slide handle assembly (with quick release cord wrap)

down into lower body until it will go no further.

**NOTE: It does require a lot of force to get it in

correctly

Prepared by Monique Lania 6 Call Servicing Guide QuickWash

1950F.doc

Solution 4:

Lay the unit on the floor, face down with the screw hole facing the ceiling

No, proceed to solution 5 Yes, problem solved

Does the trigger have tension?

Yes, proceed to solution 5 No, remove handle, is it damaged?

Yes, advise customer to call

Bissell Free Call 1800 number

again and press Option 4 for

spare parts and order

replacement handle

No, Ensure handle is assembled correctly.

How?

Put pressure on the screw to get it to fully thread into the unit. For units

without the raised screw hole, the screw needs to be aligned perfectly

strai

ht and then ti

htened into the unit. Does the unit s

now?

Prepared by Monique Lania 7 Call Servicing Guide QuickWash

1950F.doc

Solution 5:

On the black cap insert on the solution tank push up on the black valve (marked with an X) with

your index finger. Does water come through?

Yes No, advise customer to call Bissell Free Call

1800 number again and press Option 4 for

spare parts and order a replacement dirty

water (collection) tank

When replacing the black insert cap back into the solution tank ensure the open end of the black curved tube on

the insert is pointing toward the center, front of the solution tank. A keyed insert on the cap and tank should guide

the tube for proper placement.

**NOTE: Units made prior to date code J01032 did not have this keyed insert. The consumer will need to manually

align the tube into the tank. Is the water now coming through the cap insert when the X valve is pressed?

Soak cap insert in warm water for 30 minutes. After soaking replace cap. Is

water now coming through the cap insert when the X valve is pressed in?

Yes, problem solved

No Yes, problem solved

Proceed to solution 6

Remove the solution tank from the machine

Remove the black plastic cap insert from the bottom of the solution tank

Prepared by Monique Lania 8 Call Servicing Guide QuickWash

1950F.doc

Solution 6:

Is the hole free of any clogs or debris?

Yes

Yes No, clean out the hole with a paper

clip. Does unit spray now?

Yes, problem solved

Yes, problem solved No, refer customer to an Authorized Service centre

Check the tiny hole marked ‘vent hole’ (at the top, on the back of the solution tank), holding the solution tank

upright with the black cap insert at the bottom. Is the water level in the solution tank below the hole?

No, tip out solution, making sure it is only filled to

‘full’ on the fill line. Does the unit s

now?

Yes, problem solved No, refer consumer to an Authorized Service Center

Remove the solution tank from the machine

No, refer customer to an

Authorized Service centre

Clean out the holes on the spray bar with a paper clip. Does the unit spray now?

Check holes on blue spray bar on the base of the unit next to the brush head

Prepared by Monique Lania 9 Call Servicing Guide QuickWash

1950F.doc

How to change (remove and fit) brush/bare floor attachment

Solution 1:

Press detent lever so that machine is laying flat on the ground

Release grey rectangle shaped latches on each side (left & right) of the blue

dirty water collection tank by pulling them in an up and then down motion

Remove the blue dirty water collection

There are two grey pieces of plastic where the brush sits sticking up through 2 holes. Push these

pieces of plastic towards each other with your thumbs and down so that the brush drops down, out

from the base of the bottom of the unit

Now simply place the other attachment on the machine by aligning the grey

plastic tabs into the holes and pushing up to click the attachment in place

**NOTE: The brush (broom like attachment is for use on carpets)

The attachment with the foam and squeegee is for use on bare floors

(

The s

uee

ee must face towards the front

)

Prepared by Monique Lania 10 Call Servicing Guide QuickWash

1950F.doc

Consumer states no suction

Solution 1:

Solution 2:

Yes, problem solved

Empty collection tank, refill solution tank

Remove the dirty water collection tank

Remove any debris in the red rectangular rubber gasket at the

motor intake ** NOTE: Gasket may be black on older models.

Before replacing dirty water collection tank turn the unit on. At

the Motor intake feel for suction. Is there suction?

No, Refer consumer to an Authorized Service Center

Yes, proceed to solution 2

Remove any debris from the black foam filter in the dirty water collection tank

No, remove dirty water tank and re-install, making sure to

follow installation instructions carefully. Turn on unit. Does

unit suck up water now?

No, refer consumer to an Authorized Service Centre

Is the dirty water collection tank damaged?

Yes, problem solved

Check holes on blue spray bar on the base of the unit next to the brush head

Straighten a paper clip and clean out the tiny holes on the spray bar with the

tip of the paper clip to remove debris. Is there suction now?

Yes, advise customer to call Bissell

Free Call 1800 number again and

press Option 4 for spare parts and

order a replacement dirty water

(collection) tank

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