BenQ FP553 Use and maintenance manual
BenQ End User Limited Warranty
BenQ America Corp. ("BenQ") warrants all BenQ brand products, BenQ Scanner, BenQ FilmScanner, BenQ
ScanPremio, BenQ Digital Camera, BenQ C T Monitor, BenQ LCD Monitor, BenQ CD- OM Drive, BenQ CD-
eWriter Drive, BenQ DVD- OM Drive, BenQ DVD- W Drive, BenQ Plasma Display, BenQ LCD TV, BenQ
Digital Projector, BenQ MP3 Players, BenQ Keyboard with accompanying cables and adapters (collectively
"Keyboard") you have purchased from BenQ or from a BenQ authorized reseller/retailer to be free from defects in
materials or workmanship under normal use during the warranty period*:
Monitors
CRT monitors
• Three (3) years parts, labor, and Cathode ay Tube from purchase date.
• A refurbished replacement unit** will be shipped via 48-hour courier by the following business day after BenQ has
received the defective unit. (The only exception to the 48-hour rule is no deliveries on Saturdays, Sundays, or holidays
and shipments to certain remote areas may be delayed due to the shipper's practices.)
• Each party will pay for one-way shipping.
LCD monitors
• Three (3) years parts, labor, and LCD back light from purchase date.
• Advance refurbished replacement unit** will be shipped via 48-hour courier by the following business day after an MA
number is issued for the first year. (The only exception to the 48-hour rule is no deliveries on Saturdays, Sundays, or
holidays and shipments to certain remote areas may be delayed due to the shipper's practices.)
• BenQ will pay for both ways shipping in the first year.
• A refurbished replacement unit** will be shipped via 48-hour courier by the following business day after BenQ has
received the defective unit during the second and third year. (The only exception to the 48-hour rule is no deliveries on
Saturdays
, Sundays, or holidays and shipments to certain remote areas may be delayed due to the shipper's practices.)
• Each party will pay for one-way shipping in the second and third years.
• DOA* (Dead On Arrival) Poli y:
o
DOA* policy will extend to all resellers and end users
o
DOA* period is 30 day from customer's invoice date
o BenQ will send out new replacement unit via 2-day courier upon DOA* unit received in
o
BenQ facility
o
BenQ will pay for both way shipping
*Definition of DOA is no video or no power.
Obtaining Depot Warranty Servi e
If you purchased a BenQ product in the United States or Canada, you are entitled to depot repair service during
the warranty period subject to the following terms and conditions:
1. Depot warranty service is available for all Products purchased and located in the continental United States or
Canada.
2. You must contact BenQ Technical Support Center at 1-866-600-2367.
3. BenQ or BenQ Technical Support Center will attempt to resolve technical issues over the phone. If telephone
resolution is not possible, BenQ or BenQ Customer Service Center will then issue a eturn Materials
Authorization (" MA") number to be used as a means of identifying the product returned. MA authorizations
and numbers are valid for fifteen (15) business days and void thereafter
4. You must return the product to BenQ or unless otherwise directed by BenQ to a BenQ Authorized Service
Provider. You must prepay any shipping charges, export taxes, custom duties and taxes, or any charges
associated with transportation of the BenQ product. In addition, you are responsible for insuring any Product
shipped or returned and assume the risk of loss during.
5. All returned Products must be accompanied with (i) the original shipping and packing materials, (ii) a
description of the BenQ product symptom and (iii) proof of the place and date of purchase. The MA number
must be clearly printed on packing slip and on the exterior-shipping container. All Products must be sent in
secure packaging to avoid any shipping damages.
6. BenQ and BenQ Authorized Service Provider reserve the right to refuse and return, freight collect, Products
(i) that are not covered by BenQ's warranty; or (ii) for which there is no trouble found. Products delivered to
BenQ or a BenQ Authorized Service Provider with an expired MA may be refused and returned to the
customer freight collect.
7. BenQ or BenQ Authorized Service Provider will use its best efforts to service Products within 30 business
days after BenQ's or BenQ Authorized Service Provider's receipt of the Products at its warehouse facilities
located at California, USA, or some other location identified by BenQ. For return shipments, except otherwise
described herein, BenQ or BenQ Authorized Service Provider will pay the shipping cost and retain risk of loss
until delivery to the customer's location as evidenced by signature collected by carrier. The customer may
designate only one location within the continental Untied States or Canada for return shipments. BenQ and
BenQ Authorized Service Provider are not responsible for shipping or other delays beyond their control.
8. efund policy is depended on the sales term between end users and resellers/retailers. BenQ will only
provide repair or replacement services to end-users.
9. The DOA (Defective on Arrival) policy is depended on the sales term between end users and
resellers/retailers.
This limited warranty does not extend to any product not purchased from the BenQ authorized reseller. This
limited warranty also does not extend to any product that has been damaged or rendered defective (a) as a
result of use of the product other than for its normal intended use, or other misuse, abuse or negligence to the
product; (b) by the use of parts not manufactured or sold by BenQ; (c) by modification of the product; (d) as a
result of service by anyone other than BenQ or a BenQ authorized service provider; (e) improper
transportation or packing when returning the product to BenQ or a BenQ Authorized Service Provider; (f)
improper installation of third-party products; (g) improper environment (including proper temperature or
humidity); (h) unusual physical or electrical stress or interference, failure or fluctuation of electrical power,
lightning, static electricity, fire, or acts of God. BenQ is not responsible for damage to or loss of any programs,
data or removable storage media. You are responsible for saving (backing up) any programs, data or
removable storage media.
* EXCEPT FO THE WA ANTIES SET FO TH HE EIN, BenQ DISCLAIMS ALL OTHE WA ANTIES,
EXP ESSED O IMPLIED O STATUTO Y, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WA ANTIES OF ME CHANTABILITY O FITNESS FO A PA TICULA PU POSE. ANY IMPLIED
WA ANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW A E LIMITED TO THE TE MS OF THIS
LIMITED WA ANTY. IN NO EVENT SHALL BenQ BE LIABLE FO ANY INCIDENTAL, SPECIAL O
CONSEQUENTIAL; DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, P OFITS,
DATA O USE, WHETHE IN AN ACTION IN CONT ACT O TO T O BASED ON A WA ANTY,
A ISING OUT OF O IN CONNECTION WITH THE USE O PE FO MANCE OF THE P ODUCT, EVEN
IF BenQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AG EE THAT EPAI ,
EPLACEMENT O EFUND, AS APPLICABLE, UNDE THE WA ANTY SE VICES DESC IBED
HE EIN IS YOU SOLE AND EXCLUSIVE EMEDY WITH ESPECT TO ANY B EACH OF THE BenQ
LIMITED WA ANTY SET FO TH HE EIN. IF, DESPITE THE FO EGOING LIMITATIONS, FO ANY
EASON BenQ BECOMES LIABLE TO YOU FO DAMAGES INCU ED BY YOU IN CONNECTION WITH
THIS AG EEMENT, THEN, THE LIABILITY OF BenQ WILL BE LIMITED TO THE AMOUNT EQUAL TO
THE INVOICE AMOUNT PAID BY YOU TO BenQ O AN BenQ AUTHO IZED ESELLE FO THE
P ODUCT.
All prices, products, terms & conditions are subject to change without notice. Some states or
provinces/jurisdictions do not allow the exclusion or limitation or incidental or consequential damages for
consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied
warranty lasts. In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty
may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that
vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/
local laws for a full determination of your rights.
** Subject to refurbished replacement availability.
Please all Te hni al Support Center to report a defe tive produ t.
Hours:M-F8:30am-6:00pmPST
Phone: 866-600-2367
You may also request information by mailing to the following address:
ATTN: MA Department
BenQ America Corp.
53 Discovery
Irvine, CA 92618
To avoid delays, please DO NOT SEND ANY BenQ product to this address.
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