Beats Solo Pro Programming manual
Sound troubleshooting–
headphones and earphones
aving trouble with your audio? Find answers here.
1.
Snapping, crackling, popping, or no audio on one side
1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your
headset, and the L-shaped input connects to your audio device.
2. Check that your audio source is on and working.
3. If your audio source is a computer or laptop, try adjusting the configuration settings.
4. If you still hear distorted sound, try a different audio source and an alternate cable.
2.
Volume too high
Turn the source volume down.
3.
Phone not responding to button presses
Make sure that the headset plug is securely connected. For multi-press functions, vary
the speed of presses when you use the remote/mic.
4.
Compatibility issues
Remember to install the latest software updates on your device. The inline remote/mic
may have limited functionality with devices that don’t run iOS.
5.
Microphone does not pick up sound
oMake sure that the headset plug is securely connected and that the socket is clean and clear.
oCheck that the microphone—located on the back of the remote—isn’t blocked or covered.
oMake sure the straight-end of the plug is connected to the headphones and the angled L-
shaped plug is connected to the audio source.
oIf you're using your Beats with a computer, make sure that your computer microphone is set to
the correct input source.
If you can't connect to your wireless
Beats product
Here's how to troubleshoot the Bluetooth connection between your Beats product and
your iPhone, iPad, iPod touch, Mac, or other device.
Check the location
Place your Beats product and your paired device within 30 feet of each other. Move
both devices away from other Bluetooth devices, microwaves, wireless routers, and
other electronics.
Check the sound settings
On your iOS device, go to Settings > Bluetooth and select your Beats.
On your Mac, choose Apple ( ) menu > System Preferences, click Sound, then select
your Beats product in the Output and Input panes.
On your PC, go to the sound settings and select your Beats as the playback/recording
device.
Check the volume
1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.
2. Play a track that you downloaded to your device, not streaming audio.
3. Increase the volume on your Beats product and on the paired Bluetooth device.
Use Forget Device, then pair your Beats again
4. Disconnect your Beats product.
On your iOS device, go to Settings > Bluetooth, tap the i next to the name of your Beats
product, then tap Forget This Device.
On your Mac, choose Apple ( ) menu > System Preferences, click Bluetooth, select your Beats
product, click the X, then choose Forget Device.
5. Pair your Beats product again.
Reset your Beats product, then pair them again
Reset your headphones, reset your earphones, or reset your speakers. Then pair your
Beats product with your device again.
Pair your Beats product
Follow the pairing instructions for your Beats product:
oStudio3Wireless
oSolo3Wireless
oBeatsx
oPill+
oPowerbeats3Wireless
oBeatbox Portable
oPill 1.0, Pill 2.0
oPowerbeats2Wireless
oStudio Wireless
oWireless
If you still need help
If you hear distorted sound, learn how to troubleshoot audio issues with your Beats
speakers or with your Beats headphones or earphones.
Reset your Beats on-ear or over-ear
headphones
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If you're having sound, Bluetooth, or charging issues with your headphones, try
resetting them.
Solo Pro
Studio3Wireless
Studio or Studio Wireless
Solo3Wireless
Solo2Wireless
Solo Wireless
Reset Solo Pro
1. Hold down the mode button and volume down button for 10 seconds.
2. When the LED flashes red, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
Reset Studio3Wireless
3. Hold down the power button and volume down button for 10 seconds.
4. When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
Reset Studio or Studio Wireless
5. Press and hold the power button for 10 seconds.
6. Release the power button.
7. All of the Fuel Gauge LEDs blink white, then one LED blinks red. This sequence happens three
times. When the lights stop flashing, your headphones are reset.
Your Studios will automatically power on after a successful reset.
Reset Solo3Wireless
8. Hold down the volume down button and the power button for 10 seconds.
9. When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
Reset Solo2Wireless
10. Make sure your headphones are not plugged in to your USB charging cable.
11. Press and hold the power button for 10 seconds.
12. Release the power button.
13. All of the Fuel Gauge LEDs blink white, then one LED blinks red. This sequence happens three
times. When the lights stop flashing, your headphones are reset.
Reset Solo Wireless
14. Switch off the headset.
15. Hold the multifunction and volume down buttons for eight seconds.
16. The red and blue indicator lights alternate three times.
Other things you can try
Still having issues with your headphones? Try these things next:
oTry using another power source or a different cable.
oLearn about sound troubleshooting for headphones or Bluetooth troubleshooting.
oUse the Beats Updater to get the latest firmware. If you have Solo3headphones that you set up
with an iPhone using iOS 10, you automatically receive the latest firmware.
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