Axon TASER Axon Dock User manual
IMPORTANT SAFETY INSTRUCTIONS
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MMU0054 Rev: F
TASER Axon Dock
Installation Manual
i
Contents
1Chapter 1: Introduction to the Axon Dock
1Axon Dock Modules
3Additional Materials
4 Chapter2:AgencyNetworkConguration
4Background
4Network Requirements
4 FirewallConguration
5 IPAddressConguration
6Chapter 3: Axon Dock Installation
6Introduction
13 Safety Instructions
13 Tools and Materials
13 Dimensions
13 Chapter 4: Wall Mounting an Axon Dock
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body Cameras and Axon Flex Systems
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body 2 and Axon Fleet Cameras
15 Dimensions for an Axon Dock with a 6-Bay for Axon Flex 2 Systems
18 Removing the Locking Adapters
19 Chapter 5: Attaching the Desk Plate
19 Introduction
19 Tools and Materials
22 Chapter 6: Troubleshooting the Axon Dock
23 Status Lights
24 Chapter 7: Network Troubleshooting
24 Status Page Errors
26 Chapter 8: Warnings
26 TASER Axon Flex, Axon Flex 2, Axon Fleet, Axon Body, Axon Body 2, Axon Dock, and
Axon Signal Unit Warnings, Instructions & Information
33 Avertissements, directives et renseignements sur l’utilisation des produits TASER
Axon Flex, Axon Flex 2, Axon Body, Axon Body 2, Axon Dock et unité Axon Signal
1
Chapter 1: Introduction to the Axon Dock
The Axon Dock uploads videos from Axon cameras to the Evidence.com cloud computing website.
While information is transferred securely to your organization’s account, the dock also recharges the
batteries in the Axon system.
Axon Dock Modules
A dock has 2 major parts. One is the core module, which connects to the Internet and transfers infor-
mation to Evidence.com services. The other is the individual bay, which accepts the Axon hardware.
The system is modular, and up to 5 individual bays can be connected to 1 core.
The type of bay you use will depend on which Axon camera you use. There are 3 individual bay de-
signs; one accepts Axon Body cameras and Axon Flex cameras and controllers. Another other accepts
Axon Body 2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras and control-
lers.
Core Individual Bay for Axon Body 2 Cameras
Accepts an Axon Body 2 camera or an
Axon Fleet camera
Individual Bay for Axon Body Cameras and
Axon Flex Systems
Accepts an Axon Body camera or an
Axon Flex controller
Accepts an Axon Flex
camera
Accepts an Axon Flex 2
camera Accepts an Axon Flex 2 controller
Individual Bay for Axon Flex 2 Systems
Chapter 1: Introduction to the Axon Dock 2
TASER Axon Dock Installation Manual
An additional bay, called the 6-bay is available. As with the individual bays, there are 3 dierent 6-bays.
One accepts Axon Body cameras and Axon Flex cameras and controllers. Another accepts Axon Body
2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras and controllers.
(The 6-bay for Axon Flex 2 systems is not shown here.)
A bridge adapter is used to attach the core to a bay, and to attach individual bays to each other.
CAUTION! CONNECTOR DAMAGE
Be careful when removing a bridge adapter from a bay, as damage may occur if the bridge adapter is
removed unevenly from the bay. Bridge adapters must be pulled straight out and not angled when
removed.
A locking adapter is used to help fasten a core and bays together.
6-Bay for Axon Body 2 and Axon Fleet
Cameras
6-Bay for Axon Body Cameras and Axon Flex Systems
Bridge Adapter Front Bridge Adapter Back
Locking Adapter
Chapter 1: Introduction to the Axon Dock 3
TASER Axon Dock Installation Manual
Additional Materials
The package containing the Axon Dock also contains two Ethernet cables and an external power sup-
ply with an AC power cable.
Ethernet Cables Power Supply and Cable
4
Chapter2:AgencyNetworkConguration
Background
Axon on-ocer camera systems capture video and audio recordings. When the Axon user(s) nish
their shifts, the Axon system is docked into the Axon Dock. The dock uploads the content securely via
256-bit SSL to Evidence.com services. Using an agency account on the Evidence.com website, Axon
users can review the content, create clips, share evidence with other personnel in the organization,
and download videos.
Network Requirements
To get the dock up and running, you may need some assistance from your IT department.
Although the Axon docks are hardened against external intrusion, it is STRONGLY recommended for
maximum security that industry standard security policies be followed by placing the dock behind
your agency’s rewall.
CAUTION! NETWORK SECURITY
DO NOT place the dock directly on the Internet. The dock must be connected behind a rewall or
secure network.
FirewallConguration
The dock and Axon devices do not require any incoming data ports for regular operation. All dock
communications are outbound. All video and data les are transmitted securely using HTTPS (SSL)
and 256-bit AES encryption. For proper operation, the dock requires the following outbound rewall
ports:
1. Port 443 (TCP) opened for outgoing trac to your agency’s domain (e.g., youragency.evidence.
com). This is used by the dock to send video and data les to Evidence.com using the HTTPS pro-
tocol.
2. Port 53 (UDP) opened for access to DNS, if your network uses external (internet) DNS servers.
When using external DNS servers this is necessary for the dock to locate the servers for your evi-
dence.com account.
3. Port 80 (TCP) for time synchronization.
Once registered to your agency, the dock uses 1 of 2 methods to synchronize the clocks on the Axon
devices:
1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com;
Chapter 2: Agency Network Conguration 5
TASER Axon Dock Installation Manual
2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com.
The dock requires only one of the above methods to be available. By default the dock uses Method #1
and requires port 80 be enabled for outbound access on the rewall. Method #2 is the most secure,
requiring no additional ports to be opened in a rewall. However, in certain rare circumstances the
HTTPS connection can fail if the clock on the dock is too far out of sync with the actual time. To enable
option two, you must select the “Require SSL For Initial Time Check” checkbox on the “Administration”
settings page.
Before being registered to your agency, the dock will perform time synchronization against “time.
evidence.com.”
The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is placed on a network
where a proxy is used to access web sites, the IP assigned to the dock must be whitelisted. Depending
on the specic network setup, this may require a static or reserved DHCP IP. We recommend using a
DHCP reservation whenever possible to minimize conguration overhead.
Note: If you are using a version of Internet Explorer below 11.0, you will need to enable TLS 1.2. Follow
these steps:
1 In Internet Explorer, on the Tools menu, click Internet Options.
2 Click Advanced.
3 Click the TLS 1.2 check box.
IPAddressConguration
By default the dock uses standard DHCP to obtain an IP address from your agency network. If your
agency uses the 10.10.1.x IP address range for your internal department network this may conict
with the default IP Address used by the conguration port (10.10.1.1). In this case it is necessary to set
the dock’s conguration network address before connecting the dock to your network the rst time.
If you have any questions on setup, call TASER Customer Service at 1-800-978-2737.
6
Chapter 3: Axon Dock Installation
Introduction
Installing your Axon Dock consists of several steps, to be followed in order.
Step 1: Accept the Evidence.com Administrator Invitation
• Ensure that you know your user name, password, and agency domain name.
• If you do not accept the invitation, you will not be able to complete Axon Dock setup.
Step 2: Assemble the Dock
1 Take the dock out of the box and conrm that all pieces are present.
2 Connect your core to all bays you plan to use.
Notes:
• Do not attach more than 5 individual bays or one 6-bay to 1 core.
• You should hear a click when pushing the core, bays, and bridge adapters together. If the
Axon Dock assembly does not stay together, press the components together with more
force. The parts need to t ush together.
CAUTION! DATA AND POWER LOSS
Do not attach more than 5 individual bays to a core. The system will not provide power to
more than 5 individual bays. Axon cameras in any extra bays will not upload any data to Evi-
dence.com and Axon devices in any extra bays will not be recharged.
3 Turn the dock assembly over so the bottom is facing up.
Chapter 3: Axon Dock Installation 7
TASER Axon Dock Installation Manual
4 Press the locking adapter into place between the core and bay. The two prongs on each end of
the locking adapter should snap into place, helping to hold the core and bay together.
When properly installed, the locking adapter is ush in place with the core and bay.
5 Place the connected dock on a at surface, away from heat sources and direct sunlight.
See Chapter 4: Wall Mounting an Axon Dock for additional information on using the Wall
Mount.
6 Place the dock within reach of appropriate power and Ethernet connections.
Chapter 3: Axon Dock Installation 8
TASER Axon Dock Installation Manual
Step 3: Connect to the Network
The back of the Axon Dock core has 2 ports for Ethernet cables, the WAN and LAN ports.
Note: The USB port on the rear of the core is not currently functional. It is there for future applica-
tions.
1 Plug one of the Ethernet cables into the WAN port.
Reboot button
WAN (to Internet) LAN (to computer)
USB port
Power port
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