Avizia CA310 Troubleshooting guide

AVZ-270920-A

CA310 Telemedicine Cart

User & Installation Guide

CA310 | Installation & User Guide Table of contents

2

Table of contents

Table of contents�� 2

Before getting started�� 3

Indications for use�� 4

Contraindications �� 4

Safety precautions�� 5

Warnings �� 5

Environmental considerations �� 5

Waste handling�� 5

Warnings�� 6

Operator safety summary �� 7

Important safeguards �� 8

Equipment markings �� 9

Getting started �� 10

Best practices �� 11

System overview�� 12

Network considerations�� 13

QuickBootTM feature�� 14

Console overview �� 15

Control overview �� 15

Power indicator LED states �� 15

Connections overview�� 16

Setting up the system�� 17

Initial system setup�� 17

Connecting an auxiliary device �� 18

Connecting an electronic or digital stethoscope �� 19

Connecting a laptop�� 20

Connecting a second display��21

Turning the system on and entering QuickBoot™ �� 22

Connecting to network�� 23

Connections overview�� 23

Connect to a wired network�� 24

Connect to a wireless network�� 25

Fleet Monitoring�� 26

Using the system �� 27

Adjusting the system height�� 28

Raising the work surface�� 28

Lowering the work surface�� 28

Navigating the menus�� 29

Controlling the camera�� 30

Camera controls �� 30

Selfview �� 30

Controlling volume and microphone�� 31

Adjusting the speaker volume�� 31

Turning microphone on and o�� 31

Making a video call�� 32

Placing a call �� 32

Presenting a laptop �� 33

Presenting an optional PC �� 34

Presenting an auxiliary device�� 35

Maintaining the system�� 36

Displaying system information�� 37

Cleaning and maintenance guidelines �� 38

Cleaning the system �� 38

Maintaining the system�� 38

Battery guidelines �� 39

Installing updates�� 40

Factory defaulting the system�� 42

Storing the system�� 43

Short-term storage�� 43

Long-term storage�� 43

Troubleshooting�� 44

Technical Specifications �� 45

| Table of contents

CA310 | Installation & User Guide 3

• Indications for use

– Contraindications

• Safety precautions

– Warnings

– Environmental considerations

– Waste handling

• Warnings

• Operator safety summary

• Important Safeguards

• Equipment markings

Before getting started

| Before getting started

CA310 | Installation & User Guide Indications for use 4

The Avizia CA310 enables secure and eective audio/video

communication between multiple healthcare providers

and between providers and patients� The system transmits

real-time audio and video captured by a high-definition

camera and integrated microphone� It also receives real-

time audio and video from a similar system in a remote

location� Finally, the CA310 supports transmission of real-

time audio and video from peripheral audio/visual medi-

cal devices, which may be connected to standard audio

and video inputs provided on the system�

The CA310 is intended to facilitate remote provider/patient

and provider/provider consultations� These consultations

should always be conducted with a licensed medical pro-

fessional physically in the room with the patient�

Contraindications

The CA310 is not intended to substitute for the in-person

physical examination of a patient or as a substitute for

direct medical intervention� It is also not intended for real-

time, active, or online patient monitoring, nor is it intend-

ed to provide time sensitive data or alarms� The CA310

does not support transmission of numerical telemetric/se-

rial data and is not intended for use with non-audio/visual

medical devices�

Indications for use

| Before getting started

CA310 | Installation & User Guide Safety precautions

5

Safety precautions

Warnings

Do not modify this equipment without authorization from

the manufacturer!

Precaution should be taken during transportation of the

system� It is recommended that the operator use caution

when wheeling the unit over doorstops and/or into eleva-

tors to ensure their safety and prevent damage to the unit�

For Customers In North America

This equipment complies to the limits for a Class A digital

device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection

against harmful interference when the equipment is oper-

ated in a commercial environment� This equipment gener-

ates, uses, and can radiate radio frequency energy, which

may cause harmful interference to radio communications�

You are cautioned that any changes or modifications not

expressly approved in this manual could void your author-

ity to operate this equipment

Environmental considerations

Thank you for buying a product which contributes to a

reduction in pollution, and thereby helps save the envi-

ronment� Our products reduce the need for travel and

transport and thereby reduce pollution� Our products have

either none or few consumable parts (chemicals, toner, gas,

paper)� Our products are low energy consuming products�

Battery Handling

Batteries for the Remote Control are Long Life Alkaline bat-

teries; please follow guidelines on the packing material for

handling and disposal of the batteries�

The system enclosed battery (rechargeable battery for

use in temporary relocation) in this product is non-user

replaceable and should be removed by a qualified service

technician only�

CAUTION

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCOR-

RECT TYPE� DISPOSE OF USED BATTERIES ACCORDING TO

MANUFACTURER INSTRUCTIONS�

Production of Products

Our factories employ eicient environmental methods for

reducing waste and pollution and ensuring the products

are recyclable�

Waste handling

EU Battery and WEEE Directives

For product safety and data integrity reasons the perma-

nently aixed battery should only be removed or replaced

professionally by a repair technician or waste management

professional� Please contact Avizia or an authorized service

agent if the product fails to perform due to malfunction of

the permanently aixed battery�

This symbol on the product, battery or packag-

ing means that the product and/or battery

should not be disposed of with your house-

hold waste�

It is your responsibility to dispose of your waste equipment

and batteries separately from your household waste and

in accordance with local laws and regulations� The correct

disposal of your old equipment and batteries will help pre-

vent potential negative consequences for the environment

and human health�

Please use the nearest waste collection facility as directed

by your municipality or your retailer�

| Before getting started

Warnings

Not Intended For Dialing Emergency Medi-

cal Services

The CA310 is not intended to make emergency calls� In the

event of an emergency, the user should use a telephone or

device other than the CA310 to call local emergency ser-

vices�

Use medically approved devices

Ensure that any device connected to the CA310 power out-

lets conforms to IEC 60601-1 standards in order to maintain

compliance� Connecting electrical equipment to the CA310

eectively creates a new system, which can result in a

reduced level of safety�

Loss of Connectivity

During the use of the CA310, a healthcare professional

may lose connectivity with the system� Loss of connectivity

can result from power outages, network outages, failure

in the CA310 soware/hardware, or other causes� Loss of

connectivity can prevent a health care professional from

completing a patient session in a timely manner� In cases

where time is critical, the user should not use the CA310

and seek an in-person examination from a licensed health

care professional�

Delay or Choppiness of Audio or Video

Transmission

The CA310 may operate at a delay of up to 150 millisec-

onds, depending on network condition� This means that

the provider may experience the audio and video transmis-

sions later then they are really occurring� In cases where the

remote health care provider needs to make time sensitive

assessments or give instructions this delay may result in

misalignment of audio and visual transmissions to the

real-time procedure and/or inappropriate treatment or

diagnosis�

Proper Training Is Required

Healthcare professionals using the CA310 should be suf-

ficiently trained and familiar with the Installation and User

Guide and the instructions for use� Please refer to this guide

under “Troubleshooting”, “Safety Precautions” and “Opera-

tor Safety�”

See http://avizia.com�

Audio and Video Distortions

The CA310 can experience audio and video distortions due

to network latency, soware/hardware malfunction, insuf-

ficient bandwidth, or for other reasons� If audio or video is

not of suicient quality for the intended use of the CA310,

please refer to:

• this guide under “Technical Specifications” and “Trou-

bleshooting,” or visit:

http://avizia.com/support

• Cisco SX20 codec documentation at:

http://cisco.com/go/sx-docs

Network and Signal Input/Output

The network and signal input/output ports must only be

connected to Low Voltage SELV connections�

CA310 | Installation & User Guide Warnings

6

| Before getting started

For your protection, please read these safety instructions

completely before operating the equipment and keep this

manual for future reference� The information in this sum-

mary is intended for persons who operate the equipment

as well as repair (servicing) personnel� Carefully adhere to

all warnings, precautions and instructions on the appara-

tus, and the ones described in the operating instructions�

Also, adhere to safety guidelines found in manuals for any

peripheral equipment�

!

This system contains no user-serviceable

parts: The system enclosed battery (recharge-

able battery for use in temporary relocation) in

this product is non-user replaceable and should

be removed by a qualified service technician

only�

!

To avoid risk of electric shock, this equipment

must only be connected to a supply mains with

protective earth�

Lower before transporting: For your safety and

to protect the CA310, fully lower the work surface

before transporting the system� Pushing or

pulling the system with any part of the system

other than its handle may result in damage to the

system�

Traversing thresholds and obstacles on the

ground: Use the system handle to PULL the

system safely across thresholds, cords, cables,

and other potential obstacles on the ground�

Always fully lower the work surface before trans-

porting the system�

•Water and moisture - Do not operate the equipment under

or near water - for example near a bathtub, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool

or in areas with high humidity�

•Cleaning - Unplug the apparatus from the wall outlet

before cleaning or polishing� Please adhere to the general

cleaning guidelines found in this document’s section:

“Cleaning the System�”

•Power-Cord Protection - Route the power cord so as to

avoid it being walked on or pinched by items placed upon

or against it, paying particular attention to the plugs,

receptacles, and the point where the cord exits from the

apparatus�

•Mobility – Before transporting the system unplug the

power cord and wrap it around the cable hook� Also ensure

that the camera and display are in the operational posi-

tion (facing forward) and not in the maintenance position

(facing upward)� Use the system handle to maneuver the

system� Pull the system over thresholds, cords, cables, and

other obstacles on the ground� Fully lower the work surface

before transporting the system�

•Ventilation - Do not block any of the ventilation openings

of the apparatus� Install in accordance with the installa-

tion instructions� Never cover the slots and openings with

a cloth or other material� Never install the apparatus near

heat sources such as radiators, heat registers, stoves, or

other apparatus (including amplifiers) that produce heat�

•Attachments - Only use attachments as recommended by

the manufacturer�

•Accessories - Use only accessories intended for use with

this system�

•Lightning - Unplug this apparatus during lightning storms

or when unused for long periods of time�

•Servicing - Do not attempt to service the apparatus your-

self as opening or removing covers may expose you to

dangerous voltages or other hazards, and will void the war-

ranty� Refer all servicing to qualified service personnel�

•Opening the System - Do not open system service panels

while system is in use�

•Storage - If you need to store the system, ensure that it is

stored in a controlled environment to avoid damage� Refer

to the codec documentation for further guidelines�

•Repacking – We recommend you save and store the sys-

tem’s packing materials� They make for an ideal container

with which to transport the system�

•Damaged Equipment - Unplug the apparatus from the

outlet and refer servicing to qualified personnel under the

following conditions:

•When the power cord or plug is damaged or frayed

•If liquid has been spilled or objects have fallen into

the apparatus

•If the apparatus has been exposed to rain or mois-

ture

•If the apparatus has been subjected to excessive

shock by being dropped, or the unit has been dam-

aged

•If the apparatus fails to operate in accordance with

the operating instructions�

Operator safety summary

CA310 | Installation & User Guide Operator safety summary

7

| Before getting started

Important safeguards

Using System in a Medical Environment

No currently available technology can completely substi-

tute the in-person physical examination of an individual

patient� Avizia Telemedicine products provide high quality

audio and video experiences; when used properly, these

products provide a valuable tool for medical profession-

als� The use and value of the system will vary depending

on the specific circumstances of the patient condition,

data transmission speeds, and the capabilities of the local

environment� Ultimately, the local medical professional

supervising the patient’s care should judge how this system

is to be utilized�

!

The leakage current could increase when connect-

ed to other equipment�

Warning on Power Connection

Use only with the supplied power cords or cords that meet

local hospital-grade requirements� Users in the United States

and Canada should use hospital-grade cords that meet the

following requirements:

United States Canada

Plug Type Hospital Grade Hospital Grade

Cord Type SJT3 x 16 AWG SJT3 x 16 AWG

Minimum Cordset

Rating 13A/125V 13A/125V

Safety Approval UL UL

NEVER USE AN EXTENSION CABLE TO POWER THE SYSTEM�

ElectroStatic Discharge (ESD)

When subjected to an electrostatic discharge the Precision-

HD camera image may suer momentary interruption - this

will self-recover in a few seconds aer the discharge�

To avoid excess electrostatic discharge, floors should be

wood, concrete or ceramic tile� If floors are covered with syn-

thetic material, the relative humidity should be at least 30%�

CA310 | Installation & User Guide Important safeguards

8

| Before getting started

!

The “exclamation mark” within an equilat-

eral triangle is intended to alert the user to

the presence of important operating and

maintenance (servicing) instructions within

literature accompanying the equipment�

Manufacturer

Follow instructions for use�

Suivez les instructions d’utilisation�

Pushing or pulling the system with any part

of the system other than the handle may

result in damage to the system� Always fully

lower the work surface before transport and

use the system handle to maneuver�

Use the handle to pull the system safely

across thresholds, cords, cables, and other

potential obstacles on the ground� Always

fully lower the work surface before trans-

porting the system�

CAUTION! This device contains a battery.

ATTENTION! Ce dispositif contient une batterie.

1. DO NOT expose battery to high temperatures.

NE PAS exposer la batterie à des températures élevées.

2. DO NOT expose this battery to moisture.

NE PAS exposer cette batterie à l'humidité.

3. DO NOT subject the battery to mechanical shock or

vibration.

NE PAS soumettre la batterie à des chocs mécaniques ou

des vibrations.

4. DO NOT disassemble this battery.

Ne démontez pas la batterie.

5. Turn OFF while not in use.

Coupez lorsqu'il n'est pas utilisé.

6. If the battery will not be used for long periods of

time, store in a shaded and dry area. Fully charge the

battery every 60 days.

Si la batterie ne sera pas utilisé pendant de longues

périodes de temps, magasin dans une zone ombragée et

sec. Charger complètement la batterie tous les 60 jours.

7. Use only dedicated charger.

Utilisez uniquement le chargeur dédié.

PCAUX

MON

PRODUCT NAME: Li-Ion Battery

Nom du produit: Batterie Li-Ion

BATTERY MANUFACTURER / ADDRESS:

Fabricant de la batterie / Adresse:

ITM Semiconductor Co., Ltd.

82-7 Gwahaksaneop 1-ro, Oksan-myeon,

Cheongwon-gun Ochang, Chungcheongbuk-do,

Korea 363-911

MADE IN KOREA / Fabriqué en Corée

This module contains no user-serviceable parts.

Ce module ne contient aucune pièce réparable par

l'utilisateur.

Located on Power Module housed within the worksurface.

Located on the rear of the system at the bottom of the system column.

Equipment markings

CA310 | Installation & User Guide Equipment markings

9

| Before getting started

CA310 | Installation & User Guide 10

• Best practices

• System overview

– Network considerations

– QuickBootTM feature

• Console overview

– Control overview

– Power indicator LED states

– Connections overview

• Setting up the system

– Initial system setup

– Connecting an auxiliary device

– Connecting an electronic or digital stethoscope

– Connecting a laptop

– Connecting a second display

• Turning the system on and entering QuickbootTM

• Connecting to network

– Connections overview

– Connect to a wired network

– Connect to a wireless network

• Fleet Monitoring

Getting started

| Getting started

Avizia CA310 Troubleshooting guide

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