Avaya IP Office 9650 User manual

TELEPHONE SETS

9620

9650

COMMON FUNCTIONS & FIXED BUTTONS

Fixed Feature Buttons

Using Fixed Feature Buttons

Processing Telephone Calls

Call Forward

Call Log

Call Pick-Up

Directory

Redial

Send All Calls

Contacts and Speed Dial

HOW TO MAKE AN OUTSIDE CALL

TRANSFERRING & CONFERENCE CALLS

EC500 FEATURE

VOICEMAIL INSTRUCTIONS

ONE-X SPEECH ACCESS FEATURE

COMPLETE ONE-X SPEECH ACCESS USER GUIDE

For a complete reference on how your telephone operates go to the Avaya one-X™

Deskphone Edition for 9650 IP Telephone User Guide visit the Brookdale website at:

http://www.brookdalecc.edu/pages/1928.asp.

9650 SET

For a complete reference on how your telephone operates go to the Avaya one-X™

Deskphone Edition for 9620 IP Telephone User Guide visit the Brookdale website at:

http://www.brookdalecc.edu/pages/1928.asp.

9620 SET

Common Functions & Fixed Buttons

Message Waiting Lamp

Voice Mail access button

Navigator arrow & OK buttons

Contacts, Menu, & Call Log buttons

Phone/Exit button

Speaker Phone & Mute buttons

Impaired Hearing Volume Control for Receiver

Redial soft/key button

Headset on/off button

Adjustable Tilt Screen

Two-position adjustable stand (upright/reclining)

USING THE FIXED FEATURE BUTTONS OF THE PHONE:

•The Speaker button activates the Speakerphone Operation

•The Mute button turns on/off:

- The Speakerphone microphone

- The Receiver microphone

•The Volume +/- buttons adjust:

- The ringer volume - when the phone is not in use

- The receiver/listen volume - when talking on the phone

- The speaker volume - when using the Speakerphone

•The Message button automatically calls Voice Mail

•The Phone button exits menus and returns the display to the 1st page

•The Headset button turns on/off a headset connected using the HIS/Quick

Disconnect connector

TRANSFERRING AND CONFERENCE CALLS

•To Transfer a call without Conferencing:

oPRESS Transfer (Receive Dial Tone) Dial 3rd Party

oPRESS Complete Hang Up

•To Transfer a call and Conference the 3rd Party:

oPRESS Conf (Receive Dial Tone) Dial 3rd Party

oWhen 3rd Party answers, Announce the call and if the 3rd Party accepts the call

PRESS Join

oIntroduce Parties and begin 3-way call

•To add a 4th - 6th party to a 3-Way Conference:

oPRESS Add (Receive Dial Tone) Dial next Party

oWhen Party answers, PRESS Join

oIntroduce Parties

NOTES:

Note 1 – If either you cannot reach the 3rd Party, (ring-no-answer, busy, recording, etc.),

or the 3rd Party does not wish to accept the call, Press Cancel before continuing. If you

misdial, Press Clear to receive a new dial tone

Note 2 – When/If you Hang Up, one of the remaining parties must be either an extension

within the system or an incoming outside call

Note 3 – You may place a Conference Call on Hold if desired

Note 4 –A maximum of 6-parties including you may be conferenced together

Feature Buttons

•In-Use/Feature Activated Indicator – When a feature is activated or a

line/feature appearance of an extension is in use, the associated button LED

illuminates

-Redial Re-dials the most recently dialed number. It only appears on a newly

booted or re-booted phone after an initial call has been made. It will not redial a

number the extension class of service may not have dialing access to.

-Send Calls (Send All Calls) activates the Coverage Feature and sends all of

your calls to the fist available Coverage Point (Receptionist, Assistant, or

VoiceMail) depending on individual telephone parameters

oWhen a call covers to an Assistant, the call is bridged on both your phone and

the Assistant’s phone. Either of you may pick up the call

•Send All Calls

-The Soft-Key labeled “Send All” applies only to the Set-ID

-A check mark (√) appears when the feature is active

-Send All Calls for other extensions on your phone will appear on the 2nd page

(Feature Appearances) blow the one for the Set-ID and will have SAC and the

associated extension number

-After inspecting the Caller ID on an incoming call, you may Press To VMail the to

send that call to Coverage

DIRECTORY

•Directory - Found on the 2nd (Features) Screen/Page provides the ability to spell an

Avaya telephone system user’s name, find the number and, if desired, automatically

call the person.

oTo use:

Press Directory

Spell the name using the Dial Pad and entering Last Name first

Special characters (Hyphen, Period, etc.) are not used in spelling:

-Use Next to scroll through the list of names created from the

characters entered or key in more characters of the name.

-Use the (1) button as the Comma between the Last Name and the

First Name

Press Make Call to automatically call the displayed party

Press Phone (exit) when finished

CALL FORWARD

•CFrwd - Call Forward All Calls provides the ability to forward calls to another

extension.

oTo Activate using a feature button:

Be sure that your Send All (SendAllCalls) button/feature is not active

PRESS CFrwd (Hear Dial Tone)

-Dial the number to which you wish to forward (Hear Confirmation

Tone)

-Hang Up

Feature button indicates activation

-Forwarding is activated

oTo Cancel using a CFrwd feature button:

PRESS CFrwd

-Feature button indicator go out

-Forwarding is canceled

•Call-Pickup – Provides the ability to answer calls ringing on up to 50 other phones to

which you have no line/button or Coverage access. This feature is available on

request through your Telephone Administrator

oTo Activate using a Call-Pickup feature button:

Hear a phone ringing and observe the blinking button beside the (Call

Pickup) button

PRESS Call-Pickup Begin talking immediately

EC500 FEATURE

• EC500 – For Business Continuity/Disaster Recovery and enhanced ability to receive calls,

the Extension-to-Cellular (EC500) feature is available. When requested by your Telephone

Administrator, this feature provides the ability to have incoming calls to your desk phone

ring at the same time on your Cell Phone

oTo Activate:

-Be sure that your Send All button/feature is not activated

-Press EC 500

-This feature can be activated/cancelled remotely

by calling 732-224- 2021 to activate/732-224-2022 to cancel

oIf you answer a call on the cell phone, you may pick up the call on the desk

phone and hang up the cell phone

oUsing the Extend Call feature button, a call in progress on the desk phone can be

extended to the cell phone, so that the desk phone can be hung up and the call

continued on the cell phone

oWhen calling an office location from the cell phone, the called party sees your

Name and Extension number rather than your cell phone number. This occurs

regardless of whether or not your EC500 feature button is active for incoming

calls. However, this will only work for Offices that are part of the Avaya system

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