6.0 TROUBLESHOOTING
In the event that the unit appears to be non-functional, make certain that the AC power
outlet is active for the source and destination equipment as well as the AP-411. Next,
substitute each cable in use with a known good cable to remove that variable.
Note: It is strongly recommended that you use premium cables in order to achieve
maximum distance cable runs and the best performance possible.
After trying the above suggestions should the problem still persist, contact your dealer for
additional suggestions before contacting AV Toolbox. Should the dealer’s technical
personnel be unable to assist you, contact AV Toolbox via the tvONE support website:
http://tvone.crmdesk.com
. Create a technical support request on the site and our support
team will respond within a short period of time.
7.0 LIMITED WARRANTY
LIMITED WARRANTY –AV Toolbox warrants the original purchaser that the equipment it
manufactures will be free from defects in materials and workmanship for a period of one
year from the date of purchase. Should this product, in AV Toolbox’s opinion, prove
defective within this warranty period, AV Toolbox, at its option, will repair or replace this
product without charge. Any defective parts replaced become the property of AV
Toolbox. This warranty does not apply to those products which have been damaged due
to accident, unauthorized alterations, improper repair, modifications, inadequate
maintenance and care, or use in any manner for which the product was not originally
intended.
If repairs are necessary under this warranty policy, the original purchaser must obtain a
Return Authorization Number from AV Toolbox and return the product to a location
designated by AV Toolbox, freight prepaid. After repairs are complete, the product will be
returned, freight prepaid.
LIMITATIONS - All products sold are "as is" and the above Limited Warranty is in lieu of all
other warranties for this product, expressed or implied, and is strictly limited to one year
from the date of purchase. AV Toolbox assumes no liability to distributors, dealers or end-
users for any loss of use, revenue or profit.
AV Toolbox makes no other representation of warranty as to fitness for the purpose or
merchantability or otherwise in respect of any of the products sold. The liability of AV
Toolbox with respect to any defective products will be limited to the repair or replacement
of such products. In no event shall AV Toolbox be responsible or liable for any damage
arising from the use of such defective products whether such damages be direct, indirect,
consequential or otherwise, and whether such damages are incurred by the reseller, end-
user or any third party.
