AudioCodes Mediant 800 User manual

Reference Guide

AudioCodes Gateway & Session Border Controller Series

Simple Network

Management Protocol

Mediant 800 Gateway & E-SBC

Version 7.2

Notice Mediant 800 SBC | SNMP Reference Guide

Notice

Information contained in this document is believed to be accurate and reliable at the time

of printing. However, due to ongoing product improvements and revisions, AudioCodes

cannot guarantee accuracy of printed material after the Date Published nor can it accept

responsibility for errors or omissions. Updates to this document can be downloaded from

https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: November-09-2020

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of

with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized

AudioCodes Service Partner. For more information on how to buy technical support for

AudioCodes products and for contact information, please visit our website at

https://www.audiocodes.com/services-support/maintenance-and-support.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any

comments (suggestions or errors) regarding this document, please fill out the Documentation

Feedback form on our website at https://online.audiocodes.com/documentation-feedback.

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Related Documentation

Document Name

SBC-Gateway Series Release Notes for Latest Release Versions

SBC-Gateway Series Release Notes for Long Term Support Versions

Mediant 800 Gateway & E-SBC User's Manual

- ii -

Notice Mediant 800 SBC | SNMP Reference Guide

Document Revision Record

LTRT Description

52374 Initial document release for Ver. 7.2.

52378 Typos.

52380 MP-1288 added; number of trap varbinds (13);

acBoardTrapGlobalsSystemSerialNumber (new); acLicensePoolInfraAlarm

(updated); acLicensePoolApplicationAlarm (updated);

acLicensePoolOverAllocationAlarm (updated); acTrackIdStateChangeAlarm (new);

acModuleServiceAlarm; acClusterBandwidthAlarm (new);

acSBAServicesStatusAlarm (updated); acKeepAlive (updated);

acProxyConnectivity (updated)

52381 SBA-related SNMP removed (added to SBA documents).

52383 Typos; varbinds increased to 16 (new - acBoardTrapGlobalsDeviceName,

acBoardTrapGlobalsDeviceInfo, acBoardTrapGlobalsDeviceDescription);

acLicensePoolInfraAlarm (description updated); acLicensePoolApplicationAlarm

(description updated); acLicenseKeyHitlessUpgradeAlarm (new)

52384 Source names added for PM MIB names; event source added to

acPerformanceMonitoringThresholdCrossing; description updated for

entConfigChange

52385 Source name for acPMSBCIPGroupInCallEstablishedDurationTable; Media

Transcoding Cluster removed

52386 Updated descriptions: acPowerSupplyAlarm; acHwFailureAlarm;

acHASystemFaultAlarm; acHASystemSwitchOverAlarm

New alarm -acHANetworkMonitorAlarm

52389 Updated to Ver. 7.20A.200.019

New traps: acHAEthernetGroupAlarm; acHANetworkMismatchAlarm;

acNGINXConfigurationIsInvalidAlarm; acNGINXPprocessIsNotRunningAlarm

Updated traps: acHwFailureAlarm; acHASystemFaultAlarm;

acHANetworkMonitorAlarm (OID); acHTTPProxyServiceAlarm

52391 Updated to Ver. 7.20A.202.112

Updated traps: AcPowerSupplyAlarm; acBoardTemperatureAlarm;

acCertificateExpiryNotification changed to acCertificateExpiryAlarm;

acLicensePoolApplicationAlarm; acIpGroupNoRouteAlarm; acIDSPolicyAlarm;

acKeepAlive

- iii -

Notice Mediant 800 SBC | SNMP Reference Guide

LTRT Description

New traps: acCloudLicenseManagerAlarm; acFloatingLicenseAlarm

Performance Monitoring - updated

52392 Updated to Ver. 7.20A.204.115

acAWSSecurityRoleAlarm

52393 acDataInterfaceStatus removed; acNATTraversalAlarm removed

52394 OIDs of performance monitoring MIBs; acProxyConnectionLost updated

(severity); SNMPSysName updated

52395 Updated for Ver. 7.20A.252

Configuring performance monitoring thresholds; coder enums for

acPMChannelsPerCoderTable; new acAnalogLineLeftOffhookAlarm;

acIpGroupNoRouteAlarm (description updated); new PM MIBs

(acPMActiveContextCountTable, acPMSBCInAttemptedCallsTable,

acPMSBCOutAttemptedCallsTable, acPMSBCInEstablishedCallsTable,

acPMSBCOutEstablishedCallsTable, acPMSBCMediaBrokenConnectionCallsTable,

acPMSBCInShortCallsTable, acPMSBCOutShortCallsTable,

acPMSBCInAttemptedRegistrationsTable,

acPMSBCOutAttemptedRegistrationsTable,

acPMSBCInSuccessfulRegistrationsTable,

acPMSBCOutSuccessfulRegistrationsTable,

acPMSBCIPGroupMediaBrokenConnectionCallsTable,

acPMSBCIPGroupInShortCallsTable, acPMSBCIPGroupOutShortCallsTable,

acPMSBCIPGroupInAttemptedRegistrationsTable,

acPMSBCIPGroupOutAttemptedRegistrationsTable,

acPMSBCIPGroupInSuccessfulRegistrationsTable,

acPMSBCIPGroupOutSuccessfulRegistrationsTable,

acPMSBCSRDInAttemptedCallsTable, acPMSBCSRDOutAttemptedCallsTable,

acPMSBCSRDInEstablishedCallsTable, acPMSBCSRDOutEstablishedCallsTable,

acPMSBCSRDMediaBrokenConnectionCallsTable, acPMSBCSRDInShortCallsTable,

acPMSBCSRDOutShortCallsTable, acPMSBCSRDInAttemptedRegistrationsTable,

acPMSBCSRDOutAttemptedRegistrationsTable,

acPMSBCSRDInSuccessfulRegistrationsTable,

acPMSBCSRDOutSuccessfulRegistrationsTable,

acPMSBCInUserDefinedFailures<1-26>Table, acPMSBCOutUserDefinedFailures<1-

26>Table, cPMSBCSRDInUserDefinedFailures<1-26>Table,

acPMSBCSRDOutUserDefinedFailures<1-26>Table,

acPMSBCIPGroupInUserDefinedFailures<1-26>Table,

acPMSBCIPGroupOutUserDefinedFailures<1-26>Table, acPMSBCInCapsTable,

acPMSBCOutCapsTable, acPMSBCSrdInCapsTable, acPMSBCSrdOutCapsTable

- iv -

Notice Mediant 800 SBC | SNMP Reference Guide

LTRT Description

52396 acCDRServerAlarm alarm added

52397 Updated to Ver. 7.20A.254

AcFanTrayAlarm and acBoardTemperatureAlarm updated for Mediant 90xx; CLI

command added to acBoardOverloadAlarm

52398 Typo fixed for acPMSIPSBCEstablishedCallsTable

52399 Updated to Ver. 7.20A.256.024

New PM MIB - acPMChannelsPerCoderG711Table; AcDSPFarmsMismatchAlarm

(new); acRemoteMonitoringAlarm (new); acBoardEvResettingBoard (text

updated); acMtcmClusterHaAlarm (updated); acMtceNetworkFailureAlarm

(updated); acMtceSwUpgradeFailureAlarm (updated); acMediaClusterAlarm

(new).

52403 Miscellaneous typos; acBoardEthernetLinkAlarm (description);

acEthernetGroupAlarm (description); acFeatureKeyError (not supported note

removed).

52412 acFlexLicenseManagerAlarm (new); acMeteringAlarm (new); alarm descriptions

updated.

52422 acLicenseKeyHitlessUpgradeAlarm (only Local license); acEthernetGroupAlarm

(description); acPMSBCInUserDefinedFailures (removed).

52435 ifLinkUpDownTrapEnable (disabled and description); AcDChannelStatus (moved

from event to alarm and updated); acPMSIPSBCAttemptedCallsTable

(description)

- v -

Content Mediant 800 SBC | SNMP Reference Guide

Table of Contents

1 Introduction 1

2 SNMP Overview 2

SNMP Standards and Objects 2

SNMP Message Standard 2

SNMP MIB Objects 3

SNMP Extensibility Feature 4

Supported MIBs 4

SNMP Interface Details 8

SNMP Community Names 8

Configuring Community Strings via the Web 9

Configuring Community Strings via the ini File 9

Configuring Community Strings via SNMP 9

SNMPv3 USM Users 10

Configuring SNMPv3 Users via ini File 11

Configuring SNMPv3 Users via SNMP 13

Trusted Managers 14

Configuring Trusted Managers via ini File 14

Configuring Trusted Managers via SNMP 14

SNMP Ports 16

Multiple SNMP Trap Destinations 16

Configuring Trap Managers via Host Name 16

Configuring Trap Managers via ini File 16

Configuring SNMP Engine ID 18

Configuring Trap Managers via SNMP 18

3 Carrier-Grade Alarm System 20

Active Alarm Table 20

Alarm History 20

4 Topology MIB Objects 21

Physical Entity (RFC 2737) 21

IF-MIB (RFC 2863) 21

Ethernet Interface 21

DS1 Interface 23

5 File Management 25

Downloading a File to the Device 25

Uploading and Deleting a File 25

6 Performance Monitoring 27

SNMP Performance Monitoring MIBs 32

Performance Monitoring MIBs for IP Network Interfaces 33

Performance Monitoring MIBs for Media Realms 35

Performance Monitoring MIBs for VoIP Calls 39

- vi -

Content Mediant 800 SBC | SNMP Reference Guide

Performance Monitoring MIBs for SIP Messages 44

Performance Monitoring MIBs for Calls per IP Group 45

Performance Monitoring MIBs for Gateway Application 50

IP-to-Tel and Tel-to-IP Calls 50

Trunks 55

Trunk Groups 58

Performance Monitoring MIBs for SBC Application 62

SBC Sessions 62

SBC Calls per IP Group 66

SBC Calls per SRD 75

SBC Call Admission Control 78

SBC Call Quality of Service 84

SBC Calls Per Second 86

Performance Monitoring MIBs for High Availability 88

Performance Monitoring MIB for DSP Resource Utilization 89

7 SNMP Traps 91

Standard Traps 91

Proprietary Traps 91

Trap Varbinds 92

Customizing Trap's Enterprise OID 97

SNMP Alarms in Syslog 97

SNMP Alarms 98

Trunk Alarms 98

Trunk Near-End LOS Alarm 98

Trunk Near-End LOF Alarm 99

Trunk AIS Alarm 100

Trunk Far-End LOF Alarm 100

DS1 Line Status Alarm 101

B-Channel Alarm 102

D-Channel Status Alarm 103

NFAS Group Alarm 104

High-Availability Alarms 105

HA System Fault Alarm 105

HA System Configuration Mismatch Alarm 111

HA System Switch Over Alarm 112

HA Network Monitor Alarm 113

HA Ethernet Group Alarm 114

Board Alarms 114

Fatal Error Alarm 115

Configuration Error Alarm 115

Software Reset Alarm 116

Software Upgrade Alarm 117

Call Resources Alarm 117

All SIP Proxies Connection Lost per Proxy Set Alarm 118

- vii -

Content Mediant 800 SBC | SNMP Reference Guide

Controller Failure Alarm 121

Board Overload Alarm 123

Administration Status Change Alarm 124

Operational Status Change Alarm 125

Remote Monitoring Alarm 126

TLS Certificate Expiry Alarm 127

License Key Alarms 128

Feature Key Error Alarm 128

License Key Hitless Upgrade Alarm 129

License Pool Application Alarm 129

License Pool Over-Allocation Alarm 132

License Pool Infrastructure Alarm 133

Flex License Manager Alarm 135

Cloud License Manager Alarm 136

Floating License Alarm 139

Network Alarms 140

NTP Server Status Alarm 140

Ethernet Link Alarm 141

Ethernet Group Alarm 143

LDAP Lost Connection Alarm 144

OCSP Server Status Alarm 144

IPv6 Error Alarm 145

HTTP Proxy NGINX Alarms 145

Active Alarm Table Alarm 148

Analog Port Alarms 149

Analog Port SPI Out-of-Service Alarm 149

Analog Port High Temperature Alarm 150

Analog Port Ground Fault Out-of-Service Alarm 151

Analog Line Left Off-hook Alarm 152

Media Alarms 152

Media Realm Bandwidth Threshold Alarm 152

Call Quality Alarms 153

Answer-Seizure Ratio Threshold Alarm 153

Average Call Duration Threshold Alarm 154

Network Effectiveness Ratio Threshold Alarm 155

No Route to IP Group Alarm 156

Intrusion Detection Alarms 157

IDS Policy Alarm 157

SNMP Event Traps (Notifications) 158

Intrusion Detection System (IDS) 159

IDS Threshold Cross Notification Trap 159

IDS Blacklist Notification Trap 159

Web User Access Denied due to Inactivity Trap 160

Web User Activity Log Trap 161

Keep-Alive Trap 162

- viii -

Content Mediant 800 SBC | SNMP Reference Guide

Performance Monitoring Threshold-Crossing Trap 162

HTTP Download Result Trap 163

Dial Plan File Replaced Trap 164

High-Availability (HA) 165

Redundant Board Trap 165

Hitless Software Upgrade Status Trap 166

Secure Shell (SSH) Connection Status Trap 167

SIP Proxy Connection Lost per Proxy Set Trap 168

Cold Start Trap 169

Authentication Failure Trap 169

Board Initialization Completed Trap 170

Configuration Change Trap 170

Link Up Trap 171

Link Down Trap 171

Enhanced BIT Status Trap 171

8 Advanced SNMP Features 173

SNMP NAT Traversal 173

Systems 173

High-Availability Systems 174

SNMP Administrative State Control 174

9 Getting Started with SNMP 176

Basic SNMP Configuration Setup 176

Configuring SNMP Port 176

Configuring Trap Managers (Trap Destination) 176

Configuring Trap Destination Port 178

Configuring Trusted Managers 178

Getting Acquainted with AudioCodes MIBs 180

Traps and Alarms 182

Device Configuration 182

Carrier Grade Alarm (CGA) 183

- ix -

CHAPTER1 Introduction Mediant 800 SBC | SNMP Reference Guide

1 Introduction

This document provides you with supplementary information on Simple Network

Management Protocol (SNMP) based management for your AudioCodes device. This

information complements the information provided by the device's User's Manual , and

includes SNMP configuration, SNMP traps (events and alarms), and SNMP performance

monitoring MIBs.

●The SNMP MIB manual is supplied in the Software Release Package delivered

with the device.

●For large deployments (for example, multiple devices in globally distributed

enterprise offices) that need to be managed by central personnel, it is

recommended to use AudioCodes One Voice Operations Center (OVOC). OVOC

is not included in the device's supplied package. Contact AudioCodes for more

information on its OVOC solution for large VoIP deployments.

- 1 -

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