Asus VX278 Series Operating instructions

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LCD Monitor Troubleshooting - No display

after turning monitor ON

Last Update : 2018/11/05 15:49

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LCD Monitor Troubleshooting - No display after turning monitor ON

No display after turning monitor ON ( screen is black but power supply lights is ON)

Make sure if the operating system had entered hibernation,sleep or power-save mode.

Press any key (Enter key / Power key) or move the mouse to wake it up.

Check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected , and

confirmed another end of the output cable has been firmly connected to computer input

port (graphics card). Unplug and plug 2-terminals again to ensure all pins aren't bent.

VGA

DVI

HDMI

DisplayPort (DP)

Press to select corresponding mode (If this model has a variety of input

ports) -> Select the correct input port

NOTE: If this model doesn't have the button, please press "MENU" to enter OSD

menu. The MENU button's position depends on different models

MENU Key

：

Replace other identical signal cable (VGA / DVI / HDMI / DisplayPort) to take cross-test

Connected LCD monitor to the other computers (PC / Notebook) to confirm whether it is

normal

If you press the OSD button and menu shows , please use [ Reset ] function to return to

the initial value of screen

Press and hold the "MENU" key and select MENU > System Setup >Restore factory

mode (Reset)> select "Yes"

Enter safe mode to adjust resolution or refresh rate which the other LCD can support

No display after turning monitor ON (not boot, black screen & no power lights)

Make sure the power button on the front panel is normal for boot

Check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected and

confirmed another end of the output cable has been firmly connected to computer input

port (graphics card). Unplug and plug 2-terminals again to ensure all the pins aren't bent.

Please check whether power cord is connected or not , or you can use the same power

cord attached in another product.

If the model had attached with the power supply (AC-adapter), make sure the power

supply has connected to the screen. Please check if the light of power supply is ON. If the

light is NOT ON, change another power supply to test.

Plug other electrical equipment into the power outlet to check if the outlet normally work.

Connect to the other computer (PC / Notebook) to check if it can work.

Are there any regional differences in power specifications that ASUS LCD monitor

supported (for example: If monitor was bought in Taiwan, can it be used in China

or other countries?)

ASUS LCD monitor can support power specification: AC 100-240V. As long as within this

voltage range, the display can work properly. However, please be noted that if you bought

a monitor from another country, the power cord is not necessarily compatible to power

outlet. Customer should replace the appropriate power cord or plug adapter in order to

ensure normal power supply of the display.

If above steps didn't solve the problem, please contact ASUS Customer Center for help.

VGA

DVI

HDMI

DisplayPort (DP)

Please provide the product model and S/N for helping us to deal with it.