ASCOM MONITOR MASTER - User manual

SOLUTION SHEET

Platform: MONITOR MASTER

- Keep services available

- Bill customers correctly

- 24x7 monitoring for proactive fault ﬁxing

MONITOR MASTER

FOR REVENUE ASSURANCE

STOP REVENUE LEAKAGE ... FOR GOOD!

Monitor Master is just one product in Ascom‘s SYMPHONY

portfolio, which also includes products for walk/drive testing,

benchmarking and optimisation.

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 2

YOUR CHALLENGES

nIncorrect billing upsets regulators, your CFO, partners, and

customers.

nNew services must be introduced ever more quickly, reducing

testing time.

nAs networks, platforms and services evolve or expand, unfore-

seen errors make the bill wrong.

OUR SOLUTION

nAscom’s Monitor Master platform for proactive revenue

assurance.

nUsed by Regulators, Operators and Content Providers.

nCall generator, CDR comparison and billing veriﬁcation.

THE BENEFITS

nAccurate billing streamlined with CDR comparison.

nCarrier grade tools today for tomorrow’s services.

n24x7 monitoring for proactive fault ﬁxing to minimize down-

time and maximize revenue.

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 3

THE CHALLENGE

Getting the bill right is important. Charging too much upsets your

customers and gets the undivided attention of regulators. Charging too

little upsets the CFO. Incorrect revenue sharing upsets your partners.

Proving that the bill is right is tough. New services must be in-

troduced ever more quickly, reducing testing time. New technical skills

are needed to keep up to date with the next generation of converged

technologies.

Keeping the bill right is also tough. Normal day-to-day operation

reveals errors. As networks and services evolve or expand, unforeseen

errors make the bill wrong.

Monitor Master has

nIndustry leading ﬂexibility allows tests for new services to

be created quickly without product change.

nDetailed trace capabilities give more detail than a hand-

set alone and allow the right billing measurements to be

recorded.

nInteractive Mode to run ad-hoc real-time tests at any loca-

tion.

nPowerful user reporting and data export in the right format

for downstream systems.

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 4

Test modelling

Test planning

Ad-hoc testing

Resource allocation

Interactive Mode

Device

characteristics

Monitor Master Quality Manager

… Voice IVR WAP Web SMS MMS IM Email Video VoIP UMA …

… HSDPA UMTS GPRS GSM CDMA WiFi IP …

Device Proﬁles

Scalable

Central SIM storage

SIM Server

Stable appliance

probe

IP or OTA

X1000

Smaller

form factor

X200

North bound

Data warehouse

Reporting & Analysis

Alarm & Trap management

Alarms

Traps

Data Integration

OUR SOLUTION

Ascom’s Revenue Assurance solution is based on our award winning

Monitor Master platform. We focus on the end-to-end 24x7 validation

and monitoring of complex user transactions.

Tests to simulate users accessing different services are scheduled

to run at different locations, using different SIMs and APNs.

Monitor Master components are built using Ascom’s established

Quality Manager Architecture, to provide the level of ﬂexibility, reliability

and performance demanded.

The platform supports distributed agents and centralized manage-

ment, and is extremely conﬁgurable and ﬂexible.

A SIM Server provides centralized storage for all your SIMs. This

allows ﬂexible call campaigns including roaming scenarios.

Interactive Mode allows you to use a probe in any location like a

phone on your desktop for ad-hoc interactive voice and data testing.

A typical Monitor Master architecture

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 5

HOW IT’S USED

CDR Comparison

Monitor Master generates calls for voice and data services to pro-

duce test CDRs (Call Detail Records). Calls are scheduled to run auto-

matically or ad-hoc using Interactive Mode. The test CDRs are correlated

with the real CDRs using a third party system or by using tools within

Monitor Master. A number of options are available for reconciling test

and real CDRs.

Using a handset alone is not enough to give the detail needed about

what has been consumed during the test to reconcile with real usage.

Trace detail is needed to ensure accurate measurements.

Multi-modal transactions

With Monitor Master you can easily model complex user transac-

tions such as ring tone and game downloads. These services, accessed via

a WAP portal, can be monitored with automatic billing veriﬁcation.

Billing

System

Test

CDRs

Real

CDRs

Reconciliation

Voice Text Games Location Photos

Video eMail Wi-Fi

Tones Payment Web i-Mode

IVR

WAP

Monitor Master Tests Simulated Users

Operator

CDR Comparison

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 6

Monitor Master’s ﬂexibility allows the customer’s billing rules to be

checked in a test. For example, verify that the subscriber is charged for

a ring tone download and is not charged when downloading the same

ring tone again.

The future

It’s no longer enough to test basic voice and data. The next wave

of applications will include Web 2.0 and user generated content. The bill-

ing models for these services are not yet settled but one thing is clear,

Monitor Master’s ﬂexibility will make testing easier.

Meeting your requirements

Whether your main billing concern is regulatory compliance, auto-

matic reconciliation, or partner revenue sharing, our highly professional

team of consultants can help you.

Example CDR Report

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 7

MEASUREMENT

Start

time

A Party

details

B Party

details

Duration

Bytes

down

Success

fail

indicator

address

Quality

Service

APN

Prepay

Postpay

SIM

URL

SERVICES

Voice n n n n n n n

WAP nn nnnnnnnnn

Web nn nnnnnnnnn

IM nnnnnnnnnnn

VoIP nnnnnnnnnnn

SMS nnnnnnnnnnn

MMS nnnnnnnnnnn

Content download nn n nnnnnn

Mobile TV nn n nnnnnn

Typical Metrics generated for CDR Reports

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 8

PROVEN BY REAL CUSTOMERS

A major US carrier uses Monitor Master

for revenue assurance testing. Their system

of 160 Monitor Master probes across the US

is used by more than 50 users who perform a

variety of checks for voice and data services.

Checks include ad-hoc interactive tests, pe-

riodic campaigns and network-wide checks.

This carrier uses their existing reconciliation

system, to which Monitor Master provides

data every 15 minutes.

Monitor Master has made a real saving for this carrier’s business.

Billing system tests

One customer uses Monitor Master to test upgrades to their billing

system. Monitor Master makes test calls to prove that each new change

is correct with no undesirable side effects.

Using Monitor Master gives them these advantages:

nRepeatability – identical tests can be performed again and

again. After each change is made, the test can be run again,

until the desired results are obtained.

nEfﬁciency – many more tests can be performed over a 24 hour

period without loss of accuracy than with a manual system.

nCoverage – thorough tests can be performed to exercise all

scenarios that might be encountered by real users.

nDetail – detailed results are stored for immediate use, to help

diagnose faults - but can also be used longer term, to demon-

strate compliance with regulatory requirements.

Network upgrade tests

One customer uses Monitor Master to prove that network changes

and upgrades have not upset their billing value chain. Monitor Master

runs a suite of tests to prove that services function and bill correctly after

SOLUTION SHEET: MONITOR MASTER FOR REVENUE ASSURANCE 9

11.2009 © Ascom Network Testing Ltd | monitor-master-for-revenue-assurance_solution-sheet_v15_scr

any network change. Changes are often quite localized to speciﬁc regions;

Monitor Master‘s distributed probes are therefore able to focus testing

on these regions as well as cover all possible service call types to ensure

complete coverage.

Monitor Master tests are repeatable and objective. Any test failure

can be seen at a glance; the detail available from the test helps resolve

any issues much more quickly than using an ad-hoc manual approach.

RAPID TIME TO VALUE

With estimates of the revenue loss through leaks as high as 10% for

new services, the rewards for ﬁnding and ﬁxing leaks are clear.

Monitor Master provides the carrier-grade tools you need now and

in the future to give a very visible return on investment.

Ascom reserves the right to change speciﬁcations without notice. Ascom acknowledges all registered trademarks appearing herein.

Ascom Network Testing AG

Glutz-Blotzheim-Strasse 3

CH-4503 Solothurn | Switzerland

T + 41 32 624 21 21

F + 41 32 624 21 43

www.ascom.com

Ascom Network Testing Inc.

25541 Commercentre Drive, Suite 100

Lake Forest | CA 92630 | USA

T +1.949.614.8700

F +1.949.598.3693

Ascom Network Testing Ltd

Oak House, Shackleford Road

Elstead | Surrey GU8 6LB | UK

T +44 1252 705 705

F +44 1252 705 706

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