AquaMaster AMP5000 Programming manual

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AquaMaster®Pro Owner’s Manual 1/21/2021 2

10 Year Limited Warranty

To Whom Warranty Is Extended

This warranty is issued to the original owner at the original

location site and is not transferable to other sites or to

subsequent owners of the system.

TO PLACE THE EQUIPMENT UNDER WARRANTY, THE

WARRANTY REGISTRATION CARD MUST BE COMPLETED

AND RETURNED BY THE ORIGINAL OWNER TO

AquaMaster®WITHIN 30 DAYS OF INSTALLATION.

Coverage

This limited warranty covers the AquaMaster®system delivered

to the original owner at the original location when the system is

purchased for personal, family, or household use. It is intended

to cover defects occurring in workmanship or materials or both.

Warrantor’s Performance and Length of Limited Warranty

AquaMaster®warrants that upon receipt from the original owner

of any mechanical or electronic part which is found to be

defective in materials or workmanship, AquaMaster®will repair

or replace the defective item for 3 years from date of original

installation. Media is not warranted.

AquaMaster®further warrants that upon receipt from the

original owner of any AquaMaster®media tank/valve body,

brine cabinet, found to be defective in material or workmanship,

AquaMaster®will repair or replace the defective item for

10 years from date of original installation.

All defective parts must be returned, along with the equipment

serial number and date of original installation, to AquaMaster®

PREPAID, and replacement parts will be returned by

AquaMaster®to the original owner FREIGHT COLLECT.

Further Exclusions and Limitations on Warranty

THERE ARE NO WARRANTIES OTHER THAN THOSE

DESCRIBED IN THIS WARRANTY INSTRUMENT.

This warranty does not cover any service call or labor costs

incurred with respect to the removal and replacement of any

defective part or parts. AquaMaster®will not be liable for, nor

will it pay service call or labor charges incurred or expended

with respect to this warranty.

In the event the water supply being processed through this

product contains sand, bacterial iron, algae, sulphur, tannins,

organic matter, or other unusual substances, then, unless the

system is represented as being capable of handling these

substances in the system specifications, other special treatment

of the water supply must be used to remove these substances

before they enter this product. Otherwise, AquaMaster®shall

have no obligations under this warranty.

This warranty does not cover damage to a part or parts of the

system from causes such as fire, accidents, freezing, or

unreasonable use, abuse, or neglect by the owner.

This warranty does not cover damage to a part or parts of the

system resulting from improper installation. All plumbing and

electrical connections should be made in accordance with all

local codes and the installation instructions provided with the

system. The warranty does not cover damage resulting from use

with inadequate or defective plumbing; inadequate or defective

water supply or pressure; inadequate or defective house wiring;

improper voltage, electrical service, or electrical connections; or

violation of applicable building, plumbing, or electrical codes,

laws, ordinances, or regulations.

THIS WARRANTY DOES NOT COVER INCIDENTAL,

CONSEQUENTIAL, OR SECONDARY DAMAGES.

ANY IMPLIED WARRANTIES ON THE PRODUCT

DESCRIBED IN THIS WARRANTY WILL NOT BE EFFECTIVE

AFTER THE EXPIRATION OF THIS WARRANTY.

No dealer, agent, representative or other person is authorized to

extend or expand this limited warranty.

Claims Procedures

Any defects covered by this warranty should be promptly

reported to:

AquaMaster®

4343 South Hamilton Road

Groveport, Ohio 43125, USA

When writing about the defects, please provide the original

owner’s name, telephone number, and original address, serial

number and model number of the product, and date of

purchase. (This information should be listed in General

Information at the front of this manual.) AquaMaster®reserves

the right to replace defective parts with exact duplicates or their

equivalent.

Call the HelpLine, 1-800-437-8993, for Return Information

from 8 a.m. to 5 p.m. EST. The HelpLine fax number is

(614) 836-9876.

AquaMaster®Owner’s Manual 1/21/2021 3

Contents

OWNER INFORMATION......................................................................................................................................4

General Information .......................................................................................................................................4

Getting Maximum Efficiency From the Appliance...........................................................................................5

INSTALLATION AND MAINTENANCE INFORMATION .....................................................................................6

Checklist Before Installation...........................................................................................................................6

Precautions ....................................................................................................................................................7

Installation Steps and Start-Up Procedures ...................................................................................................8

Bypass Valve ...............................................................................................................................................13

Optional Plumbing Procedures.....................................................................................................................13

Four-Button Controller..................................................................................................................................14

Setting the Controller ...................................................................................................................................17

Advanced Customer Settings.......................................................................................................................18

Assembly and Parts .....................................................................................................................................20

Troubleshooting ...........................................................................................................................................30

Water Conditioner Specifications .................................................................................................................32

Efficiency Statements...................................................................................................................................33

AquaMaster®Owner’s Manual 1/21/2021 4

General Information

Congratulations on choosing a superior AquaMaster®water treatment appliance! Soon you

and your family will be enjoying clean, clear water. Use this guide to attain the maximum

benefit from your appliance. As an owner, you may find the first few pages to be the most

helpful in solving your needs. If you have trouble with the operation of your appliance, see

Troubleshooting in the back of this manual or contact the HelpLine:

1-800-437-8993 from 8 a.m. to 5 p.m. EST. The HelpLine fax number is (614) 836-9876.

The HelpLine is available to answer questions about specific water problems, appliance

installation, and operation. When calling the HelpLine, please have this guide and the serial

number of your appliance available.

Warning: This appliance must be applied to potable water only. It is recommended that an independent dealer

install and maintain this appliance.

Note: The manufacturer reserves the right to make specification and product changes without prior notice.

This manual is for installation, operation, and maintenance of the following water conditioning appliance

models:

•AMP5000

•AMP5100

•AMP5500

For Owner’s Reference

Date of Installation:

Model Number:

Serial Number

Installer’s Name:

Distributor Name:

Distributor Address:

Distributor Phone Number:

Hardness:

Iron:

pH:

TDS:

Water Pressure:

Water Temp:

Returned Warranty Card Date

1The serial number is located under the cover on the back data plate.

2Completely fill out the Warranty Card and return it by mail to ensure that the appliance is registered with the factory and the warranty

becomes validated.

OWNER INFORMATION

AquaMaster®Owner’s Manual 1/21/2021 5

Getting Maximum Efficiency From the Appliance

To achieve the maximum benefit and performance

from this appliance, familiarize yourself with this

manual and the appliance.

1. The salt level should always be at least 1/3 full.

Refill the salt when the level drops below the

water level in the brine cabinet. A clean pellet,

solar, or cube-type salt is recommended. Do

not use rock salt.

Caution: Do not mix different types of salt.

2. You may use a salt substitute (such as

potassium chloride) in place of water

conditioner salt. A water treatment specialist

should be contacted before a switch is made to

a salt substitute. If potassium chloride is used

in place of salt, the technician must select the

potassium option during the programming of

the controller. See Service Settings.

Caution: Do not use potassium chloride if there

is iron and/or manganese in the water.

3. Should your electricity be off for any reason,

check your controller for the correct time and

reset as necessary. See Customer Settings.

4. Program the appliance to regenerate at a time

when the water is not being used. If there is

more than one appliance, allow two hours

between each regeneration.

5. If dirt, sand, or large particles are present in the

water supply, the appropriate filter can

eliminate this problem.

6. The appliance shall be disinfected after

installation or service with 5.25% sodium

hypochlorite, which is the active ingredient in

household chlorine bleach. To disinfect the

appliance, add 4 fluid ounces (0.12 L) of

chlorine bleach solution to the brine well of the

brine cabinet. The brine cabinet should have

water in it. Start a manual regeneration.

7. Protect the appliance, including the drain line,

from freezing.

8. The bypass valve (located on the main control

valve) enables you to bypass the appliance if

any work is being performed on the appliance,

well pump, or plumbing. See Bypass Valve.

Use Bypass mode also for watering plants or

lawns with untreated water.

9. Before putting the appliance back in service

after work has been performed, turn on the

nearest cold water tap until water runs clear.

10. Adhere to all operational, maintenance, and

placement requirements.

11. Inspect and clean the brine cabinet and air

check/draw tube assembly annually or when

sediment is present in the brine cabinet.

AquaMaster®Owner’s Manual 1/21/2021 6

Checklist Before Installation

Refer to this checklist before installation.

Water Quality—If the water supply contains sand, sulfur, bacteria, iron bacteria, tannins, algae, oil, acid, or

other unusual substances, consider pre-treating the water to remove these contaminants before the water

supply enters the appliance, unless the appliance is represented as being capable of treating these

contaminants in its specifications.

The appropriate AquaMaster®Water Filter can address these water shortcomings. Contact your water

treatment specialist for assistance in obtaining appropriate pre-treatment before the water supply enters this

appliance.

Iron—A common problem found in many water supplies is iron. It is important to know what type of and how

much iron is in the water supply.

Iron Type

Description

Ferrous Iron*

(sometimes called clear

water or dissolved iron)

Only type of iron that can be treated with a water softener. See Maximum Ferrous Iron in

Specifications.

Ferric Iron

Insoluble and the particles can eventually foul a resin bed. It should be filtered out before

the water reaches the softener

Organic Iron or Bacterial

Iron

Attached to other organic compounds in the water. Additional treatment is needed to

remove this type of iron

Colloidal Iron

Not dissolved, yet stays in suspension. A softener cannot remove this type of iron

* If the water supply contains ferrous iron, a commercially available resin bed cleaner should be used every six months. Follow the

instructions on the container. The hardness setting increases by 4 grains per gallon for every 1 mg/L (ppm) of ferrous iron

programmed into the controller.

Water Characteristics—The conditioner requires a pH of 7 or above to function properly. An iron test to

determine iron levels is also necessary. An Acid Neutralizing Filter may be necessary if pH levels are below 7.

Water Hardness—Double check the hardness of the water with the test strips provided to verify that your

appliance is the right one for the job. If the result of your hardness test strip

reaches the test maximum of 25 grains per gallon (427.5 ppm), mix 1 cup (0.25

liters) tap water with 1 cup (0.25 liters) distilled water. Then retest this mixture for

hardness. Multiply your reading by 2 and use this setting number.

•Model AMP5000 will condition water for up to 70 grains of hardness per

gallon (1,197 mg/L).

•Model AMP5100 will condition water for up to 90 grains of hardness per

gallon (1,539 mg/L).

•Model AMP5500is FOR MUNICIPALLY-SUPPLIED WATER without iron. Model AMP5500 will condition

water up to 35 grains of hardness per gallon (600 mg/L).

Water Pressure—Not less than 20 psi or greater than 120 psi (1.4–8.4 bar) constant. If water pressure

exceeds 70 psi (4.8 bar), a pressure regulator is recommended.*

Water Supply Flow Rate—A minimum of 2 gallons (7.6 liters) for AMP5000 & AMP5100, or minimum of 3

gallons (11.4 liters) for AMP5500 per minute or equal to the backwash flow rate of the particular model is

recommended. For the purposes of plumbing sizing, only the rated service flow rate and corresponding

pressure loss may be used. Prolonged operation of a water conditioner at flow rates exceeding the tested

service flow rate may compromise performance.

Water Temperature—Not less than 40° or greater than 120°F (6°–49°C).

*Applies to US plumbing codes. Check the plumbing codes of your country.

INSTALLATION AND MAINTENANCE INFORMATION

AquaMaster®Owner’s Manual 1/21/2021 7

Checklist Before Installation, Cont.

Drain—Drain the appliance to an appropriate drain, such as a floor drain or washer drain that will comply with

all applicable plumbing codes. To prevent back-siphoning, provide an adequate air gap or a siphon break. See

Installation Steps and Start-Up Procedures. For installations under the kitchen sink, be sure to install the drain

line using a dish wash air gap. Call the factory for recommended installation.

Electricity—The transformer supplied is for a standard 120 volt, 60-cycle AC outlet for locations in North

America or 220 volt, 50-cycle AC outlet for locations outside North America.

If you have any questions, contact your water treatment specialist.

Precautions

1. Comply with all applicable building, plumbing, and electrical codes.

2. Install the appliance before the water heater.

3. Install the appliance after the pressure tank on well-water installations.

4. Install a pressure-reducing valve if the inlet pressure exceeds 70 psi (4.8 bar).*

5. Examine the inlet line from the pressure tank to appliance on well water with iron (recommended minimum

inlet pipe size 3/4-inch I.D.). On municipal water, recommended minimum inlet pipe size is 1/2-inch I.D.

6. Install a gravity drain on the cabinet.

7. Secure the drain line on the appliance and at the drain outlet. See Installation Steps and Start-Up

Procedures.

8. Allow a minimum of 8 to 10 feet (2.4 to 3.1 meters) of 3/4-inch pipe from the outlet of the appliance to the

inlet of the water heater.

Do Not

1. Do not install if checklist items are not satisfactory. See Checklist Before Installation.

2. Do not install if the incoming or outlet piping water temperature exceeds 120°F (49°C). See Water

Conditioner Specifications.

3. Do not allow soldering torch heat to be transferred to valve components or plastic parts when using the

optional copper adapters.

4. Do not overtighten the plastic fittings.

5. Do not plumb the appliance against a wall that would prohibit access to plumbing. See Installation Steps

and Start-Up Procedures.

6. Do not install the appliance backward. Follow the arrows on the inlet and outlet.

7. Do not plug the transformer into an outlet that is activated by an On/Off switch.

8. Do not connect the drain and the overflow (gravity drain) lines together.

9. Do not use to treat water that is microbiologically unsafe or of unknown quality without adequate

disinfection before or after the appliance.

10. Do not allow your appliance or drain line to freeze.

*Applies to US plumbing codes. Check the plumbing codes of your country.

AquaMaster®Owner’s Manual 1/21/2021 8

Installation Steps and Start-Up Procedures

Step 1

Prepare the Placement Area

A. Make sure the placement area is clean.

B. Turn off the electricity and water supply to the water heater. For gas water heaters, turn the

gas cock to “Pilot.”

C. Examine the inlet plumbing to ensure that the pipe is not plugged with lime, iron, or any

other substance. Clean or replace plugged plumbing.

D. Make sure the inlet/outlet and drain connections meet the applicable plumbing codes

E. Check the arrows on the bypass valve to ensure that the water flows in the proper direction.

See Bypass Valve. Caution: Do not plumb the appliance in backward.

F. Place the appliance in the desired location using Figure 1 as a guide. The diagram in

Figure 1 applies to basement, slab, crawl space, and outside installations. For under

counter (kitchen sink), consult the factory for recommended instructions.

G. For most installations, install the appliance after the pressure tank and any water filter

appliance or water meter and before the water heater unless otherwise recommended.

When installing any additional filters, such as a carbon filter for well water, place the filter

after any water conditioning appliance unless otherwise recommended. Contact the

HelpLine for further assistance in determining the proper installation sequence.

Water Heaters: If less than 10 feet (3.1 meters) of pipe connects the water treatment

appliance(s) to the water heater, install a check valve between the water treatment

appliance and the water heater as close to the water heater as possible. Ensure that the

water heater has an adequately rated temperature and pressure safety relief valve.

H. For outside installations, the appliance should be enclosed so it is protected from the

weather.

Figure 1: Appliance Placement

AquaMaster®Owner’s Manual 1/21/2021 9

Installation Steps and Start-Up Procedures, Cont.

Step 2

Turn Off Water Supply

A. Turn off the water supply.

B. Open the hot and cold water taps to depressurize the lines.

Step 3

Connect Water Lines

Note: See Optional Plumbing Procedures for information

on copper fittings and joining plastic pipe.

a. Lift and remove the cabinet cover.

b. Install connection fittings*. *Connection fittings are

NOT provided with your appliance. Connection

fittings provide a convenient, easy-to-use three-

piece assembly for 3/4-inch copper plumbing or 3/4-

inch CTS CPVC plastic tubing. Ensure that the

three components (1: collar, 2: metal retaining ring,

and 3: nylon sleeve) are correctly installed in

sequence on the pipe.

Note: PTFE tape or plumber’s putty is NOT

necessary and should NOT be used with

connection fittings.

C. Attach the water lines to the appliance in compliance

with all applicable building, plumbing, and electrical

codes. (See Figure 3.) Do NOT over tighten the

connections on the plastic threads.

D. Check the arrows on the valve to ensure that the

water flows in the proper direction.

Caution: Do NOT plumb your appliance in

backward.

Step 4

Connect Gravity Overflow Connection

The overflow line drains away excess water should the

tank fill with too much water or the appliance malfunction.

E. Check that the overflow elbow is in the down

position.

F. Connect 1/2-inch (12.7-mm) I.D. tubing (size cannot

be reduced) between the overflow fitting and a floor

drain, laundry tub, or other suitable waste receptor.

This tubing is not supplied with the appliance. Ensure

that the overflow line ends at a drain that is at least

3 inches (76 mm) lower than the bottom of the

overflow fitting. Maintain a minimum 2-inch (50-mm)

air gap. The gravity line cannot be run overhead.

Figure 2: Connect Water Lines

Note the Bypass Valve Position.

*Connection fittings are

NOT INCLUDED

additional purchase required.

AquaMaster®Owner’s Manual 1/21/2021 10

Installation Steps and Start-Up Procedures, Cont.

Step 5

Connect Drain Line

The drain line carries away the backwash water as part

of the regeneration cycle.

A. Connect the drain line to the drain end cap with a

minimum 1/2-inch (12.7-mm) I.D. tubing (supplied).

The size cannot be reduced.

B. Route the drain line to a floor drain, laundry tub, or

other suitable waste receptor. Maintain a minimum

2-inch (50-mm) air gap between the drain line and

the flood level rim of the waste receptor to prevent

back-siphoning. This drain line should make the

shortest run to the suitable drain.

C. The drain line may be elevated up to 8 feet (2.4 m)

from the discharge on the appliance as long as the

water pressure in your system is 40 psi (2.8 bar) or

more.

D. If the drain line is 25 feet (7.6 m) or longer, increase

the drain line to 3/4-inch (19-mm) I.D. The end of

the drain line must be equal to or lower in height

than the control valve.

Caution: The drain line must not be kinked,

crimped, or restricted in any way.

Step 6

Flush Lines

A. Place the appliance in the Bypass position.

B. Turn on the main water supply.

C. Open the nearest cold water faucet to flush the

plumbing of any excess soldering flux, air, or any

other foreign material.

Figure 2: Connect Drain Line

Figure 3: Bypass Position

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