America Hears ESSENTIAL User manual
Helping People Hear Better
ESSENTIAL PRO ELITE ELITE + SELECT PRO
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Welcome To America Hears®
We’re happy to help you on your journey to better hearing!
Please take a couple of minutes to get familiar with your new hearing aids.
Get Started
Visit americahears.com/support-videos and discover our videos made just for you.
You can also find a digital version of this manual at americahears.com
If you need any help, give us a call at 800.492.4515
or talk to us via live chat at americahears.com.
America Hears uses powered by Lucid technology.
Learn more about Lucid Technology® at www.americahears.com
WARNING: People younger than 18 should go to a doctor before using this.
People younger than 18 years old need specialized care, and using this without a medical
evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should
have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
Before using this, a doctor should determine that the use of a hearing aid is appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear
specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the
prospective user has any of the following conditions:
• Visible deformity of the ear, either congenital or traumatic
• Fluid, pus, or blood coming out of your ear in the past 6 months
• Painful or discomfort in the ear
•
History of excessive ear wax, or suspicion that something is in the ear canal
• Dizziness, either recent or long-standing
• Sudden, quickly worsening, or fluctuation hearing loss within the previous 6 months
• Hearing loss or ringing (tinnitus) only in one ear or a noticeable difference in hearing between ears
• Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000Hz
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Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level
exceeds 132 decibels as there may be risk of impairing the remaining hearing of the hearing aid user. (This provision
is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB)).
Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a
loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you
would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you
consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the ear tip, gets stuck in your ear, and you can’t easily remove it with your fingers,
get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the
part farther into your ear, injuring your eardrum or ear canal, possibly seriously.
Note: What you might expect when you start using a hearing aid
A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal
hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve
a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find
that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations
that make you tired from listening–for example, noisy environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events
To report a problem involving your hearing aid, you should submit information to FDA as soon as possible aer the
problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device
(like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly
worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
Note: Hearing loss in people younger than 18
• People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may
have different needs than adults
• The doctor will identify and treat medical conditions as appropriate
• The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation
• The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid
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What’s In The Box
(s)
Receiver tube(s)
non-rechargeable
A person who is younger than 18 years old with hearing loss should have a medical evaluation by a doctor, preferably
an ENT, before buying a hearing aid. That purpose of a medical evaluation is to identify and treat medical conditions
that may affect hearing but that a hearing aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will provide a written statement that the hearing loss
has been medically evaluated and the person is a candidate for a hearing aid. The doctor may refer the person to an
audiologist for a hearing aid evaluation, which is different from a medical evaluation and is intended to identify the
appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without a hearing
aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual needs. An audiologist
can also provide evaluation and rehabilitation since, for people younger than 18, hearing loss may cause problems in
language development and educational and social growth. An audiologist is qualified by training and experience to
assist in the evaluation and rehabilitation of hearing loss in people younger than 18.
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Getting To Know Your Device
THE NON-RECHARGEABLE MODEL
Receiver Tube
Ear Tips
Speaker
Microphone
Rocker Switch
Concha Lock
Battery Door
Serial Number
Battery Replacement
Your hearing aids are powered by a size 312 battery. These batteries last for a total of 85 hours. Anytime the battery
is low, every 15–20min you will be prompted by the hearing aids to change the battery.
1
Use your fingernail to open
the battery door.
3
Close the battery door until it clicks
into place.
Place the battery inside the
door with the dome facing
down (flat side up).
2
NOTE: Do not force battery door close.
Battery door should click into place.
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Getting To Know Your Device
Micro-USB Port
THE RECHARGEABLE MODEL
Magnetic Clasp
Receiver Tube
Ear Tips
Speaker
Rocker Switch
Concha Lock
Microphone
Battery Door
Serial Number
LED Indicator Light
Finding Your Fit
If you are experiencing whistling (feedback) try our closed style tips. For a more natural sound
use open style ear tips.
Closed Fit Open Fit
Extra Small: For experiencing more
natural sound.
Open Fit: For experiencing more
natural sound with stability.
Tulip: Moderate whistle block with
added stability.
Vented Dome: Increased whistle
block with added stability.
Double Dome: Maximum whistle
block and stability, but a less natural
fit.
THERE ARE 5 DIFFERENT TYPES OF EAR TIPS
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Inserting Your Hearing Aid
Step 1
Pinch the hearing
aid from the top of
the body.
Step 2
Hook the body of
the hearing aid over
the ear.
Step 3
Gently position the
speaker in the ear
canal with the ear
tip fully inserted.
Step 4
Lastly, to secure the
device, tuck the concha
lock inside the bowl of
the ear.
You’re now ready to hear better!
Changing Your Ear Tip
Gently grab the sound tip in one hand, pinch the
bottom of the ear tip with the other hand and peel
the ear tip off of the sound tip.
The ear tips are made out of silicone so they
will stretch.
Once the sound tip is exposed, pinch the top of the
new ear tip and press it onto the sound tip.
Congrats, you have replaced your ear tips!
NOTE: Improper replacement could result in the ear tip coming
off of the receiver and being lodged in the ear canal.
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ADDITIONAL INFORMATION
Cleaning and Maintenance
Why use the drying jar?
ANSWER:
• Increase hearing aid lifespan
• Eliminates moisture
Why open the battery door
when not in use?
ANSWER:
• Improved battery life
• Eliminate whistle (feedback)
• Minimize moisture buildup
The most common cause of hearing
aid failure is wax build up.
SOLUTIONS:
• Use acoustic cleaning tool
• Change ear tips
• Use cleaning brush
• Wipe with dry cloth
Cleaning and Maintenance
HOW TO USE A WAX STOP
Step 5
Insert the new basket
into the receiver.
Step 2
Insert the wax stop into
the basket.
Step 6
Pull the wax stop out once
the basket has been lodged
in the receiver.
Step 3
Pull out the wax stop with the
used basket attached.
Step 1
Line up the wax stop
with the receiver.
Step 4
Rotate the wax stop.
NOTE: Improper replacement of wax stop could result in the wax stop coming
out of the receiver and being lodged in the ear canal.
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The rocker switch acts both as a volume control and as
a program selector.
+ Increase volume
– Decrease volume
Cycle through programs: Long press + or –
How to Use Your Hearing Aids How to Control the App
Take advantage of all the features and benefits your
hearing aids offer by downloading the Lucid Hearing
app!
Once downloaded, open the app to control the
volume, audio streaming, and more!
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Connect Your Hearing Aids
You can connect to the app while wearing your
hearing aids or by simply placing them next to
your phone.
1
The app will display available hearing aids for
connecting. Your hearing aids should appear
here. Press connect.
2
A confirmation will appear after the pairing is
complete.
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Navigating the App
Volume – Control the volume of both hearing aids or each individually.
Open the app and follow the prompts to connect your hearing aids. Feel
free to explore each tab listed in the Lucid Hearing App.
Programs – These profiles fit our ever-changing environments. If you
want to create a custom profile you can call 800.492.4515 and we’ll
help you set one up.
Audio Equalizer – When you are audio streaming or making phone
calls, you can adjust the Bass, Mid Low, Mid High, and Treble ranges, as
well as adjust the balance between ambiance and audio streaming.
Settings – See your hearing aid’s battery life and more information
about the app.
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