Amanda Amanda@Work.Group/DOS Version 7.xx User manual

Using

AmAndA@Work.Group/

DOS

Workstation Features

Version 7.xx

User’s Guide Edition 7/01

ii Using Amanda@Work.Group/DOS Workstation Features

guide and the software described herein are copyrighted with all rights

reserved. No part of this publication may be reproduced, transmitted, stored

in a retrieval system, or translated into any language in any form by any

means without the prior written permission of The Amanda Company.

Amanda and Amanda@ are registered trademarks and sales trademarks of

The Amanda Company. Other brand names and product names mentioned in

this manual are trademarks or registered trademarks of their respective

owners.

Limited Warranty on Software

The Amanda Company warrants the media on which the software is recorded

to be free from defects in materials and faulty workmanship for a period of

90 days from the date the software is delivered. If a defect in the media

should occur during this period, you may return the media to The Amanda

Company and The Amanda Company will replace the media without charge.

THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER

THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY

WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES

THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL

IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION

WARRANTIES OF MERCHANTABILITY, PERFORMANCE,

NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR

PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR

ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR

NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS

LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE

RISK AS TO ITS QUALITY AND PERFORMANCE.

IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT,

REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA

COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,

iii

INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA,

INTERRUPTED USE, LOST PROFITS, COST OF PROCURING

SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE

AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY

DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S

LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT

LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE

THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR

THIS PRODUCT. Any written or oral information or advice given by

Amanda Company dealers, distributors, agents, or employees will in no way

increase the scope of this warranty, nor may you rely on such oral or written

communication. Some states do not allow the exclusion or limitation of

implied warranties or liability for incidental or consequential damages, so

the above limitation or exclusion may not apply to you. This warranty gives

you specific legal rights, and you may also have other rights which vary

from state to state. This Agreement shall be governed by the laws of the

State of California without regard to the conflicts of laws or provisions

thereof.

Fraudulent Usage Advisory

Although the Amanda software is designed to resist fraudulent usage,

including unauthorized access to a long distance network, no product,

including the Amanda software, is able to prevent such unauthorized usage.

The Amanda software is likewise unable to prevent such uses as may

constitute an invasion of privacy or other tort. THE AMANDA COMPANY

MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST

UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA

SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL

LIABILITY ARISING FROM SUCH USE. YOU AGREE TO

INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY

HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF

YOUR LICENSED AMANDA SOFTWARE.

THE AMANDA COMPANY

13765 ALTON PARKWAY, UNIT F

IRVINE, CA 92618

TELEPHONE (949) 859–6279 FAX (949) 859–4380

iv Using Amanda@Work.Group/DOS Workstation Features

Conventions

This manual uses the following terminology and conventions:

Amanda The name by which this manual refers to the Aman-

[email protected]p system to make reading about the

system easier. Because of the name Amanda, the

system is also referred to as “she.”

caller Someone who calls into Amanda. A caller often ob-

tains information, leaves a message for someone,

and/or provides information. Because Amanda is

referred to as “she,” callers and usersare referred to

as “he.”

user Someone with an extension that Amanda transfers

calls to and/or stores messages for. A user can ac-

cess Amanda to play, delete, and send messages as

well as set personal options such as Do Not Disturb.

Contents

Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Chapter 1

Installing Amanda Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installing Amanda Messenger and Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . 1

Installing Amanda Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

In Windows 3.11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

In Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2

Using Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Logging On to Amanda Voice Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

More Than One Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding Information Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Resizing and Reordering Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sorting Rows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting Up Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting Play/Record Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Converting from Stereo to Mono . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Being Notified about New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Displaying Mailbox Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Saving New Messages Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Prompt to Empty Trash Bin on Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

vi Using Amanda@Work.Group/DOS Workstation Features

Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Playing or Viewing a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Saving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Composing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Message Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Replying to a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Managing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Managing Mailing Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Viewing Message Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Controlling Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Changing Basic Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Managing Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Preparing for Waiting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing a Call after Minimal Preparation . . . . . . . . . . . . . . . . . . . . 40

Managing Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Controlling the RNA Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Controlling the Busy Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Playing a Greeting or Name and Extension Recording. . . . . . . . . . . . 45

Recording a Greeting or Name and Extension Recording. . . . . . . . . . 46

Importing a Greeting or Name and Extension Recording. . . . . . . . . . 47

Naming an RNA Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Viewing General Mailbox Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Managing Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Edit menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

View menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Messages menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Play menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Fax menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Options menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Window menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Toolbar Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Player Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

vii

Chapter 3

Using Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Starting and Exiting Amanda Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Dialing Numbers from Windows Applications . . . . . . . . . . . . . . . . . . . . . . . . . 63

With Windows 3.11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

With Windows 95 or 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 4

Using Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Introducing Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Saving a Fax as a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Caveats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

viii Using Amanda@Work.Group/DOS Workstation Features

Chapter 1

Installing Amanda Clients

Installing Amanda Messenger and Amanda

Dialer

The Amanda Messenger and Amanda Dialer applications must be installed

on each user’s workstation. They can be installed from a network drive if

your Amanda system administrator or your network administrator copies the

files on the User Clients disk to a network location. They run on Windows

3.11, Windows 95, 98, NT, or 2000.

To install Amanda Messenger or Amanda Dialer:

1. Run SETUP.EXE from the User Clients disk or from the location on

your network where the disk has been copied. You can do any of the

following:

• Double-click the name of this file in File Manager (Windows 3.11)

or Explorer (Windows 95).

• Select Run… from File Manager’s File menu or from Windows

95’s Start menu. Then type the path to SETUP.EXE in the text box

or click Browse… to locate SETUP.EXE.

The Setup dialog box appears.

2. Click Continue.

The Installing Amanda Clients dialog box appears.

3. Click Yes.

2 Using Am[email protected]oup/DOS Workstation Features

The Destination Path dialog box appears.

Use the default path (C:\AMACLNTS) for the Amanda Clients or type

(or browse for) another path in the Path text box.

4. Click Continue.

The Destination Group dialog box appears.

5. Use the default group (Amanda) or type a new group name in the Group

text box.

Click Continue.

Installing Amanda Fax

Install Amanda Fax only after you have installed the Amanda Messenger and

Amanda Dialer software. That installation process automatically installs the

SENDFAX.EXE file that is required by Amanda Fax.

In Windows 3.11

To install Amanda Fax in Windows 3.11:

1. From Program Manager’s Main group, double-click the Control Panel

icon.

The Control Panel group appears.

2. Double-click the Printers icon.

The Printers dialog box appears.

3. Click Add>>.

The dialog box expands.

4. In the List of Printers list box, select Install Unlisted or Updated

Printer—if it isn’t already selected.

5. Click Install….

Other manuals for [email protected]/DOS Version 7.xx

This manual suits for next models

Table of contents

Other Amanda Software manuals

Amanda

Amanda Amanda Portal Telephone Features User manual

Amanda

Amanda [email protected]/DOS Service manual

Amanda

Amanda [email protected]/Windows Version 3.xx Assembly instructions

Amanda

Amanda [email protected] Version 3.xx Assembly instructions

Amanda

Amanda Amanda@SOHO Version 3.xx User manual

Amanda

Amanda Amanda Portal Telephone Features User manual

Amanda

Amanda [email protected] Version 3.xx User manual

Amanda

Amanda [email protected]/DOS Version 7.xx Assembly instructions

Amanda

Amanda Smart Web Client User manual

Amanda

Amanda Amanda@SOHO Version 3.xx User manual

Amanda

Amanda Amanda Portal Telephone Features Manual

Amanda

Amanda Amanda Portal CallQ Agent User manual

Amanda

Amanda [email protected]/DOS Version 7.xx User manual

Amanda

Amanda Amanda Portal Telephone Features User manual

Amanda

Amanda [email protected] Version 3.xx Assembly instructions

Amanda

Amanda Amanda Portal Telephone Features Quick start guide

Amanda

Amanda [email protected]/DOS Version 7.xx Assembly instructions

Amanda

Amanda Amanda@SOHO Version 3.xx Service manual

Amanda

Amanda Amanda Portal Telephone Features User manual

Amanda

Amanda Amanda Portal Telephone Features User manual

Amanda

Amanda [email protected] Version 3.xx Service manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual