Alienware 17 R4 User manual
Alienware 17 R4
Service Manual
Computer Model: Alienware 17 R4
Regulatory Model: P31E
Regulatory Type: P31E001
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to
hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2016 - 12
Rev. A01
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Contents
Before working inside your computer.........................11
Before you begin ............................................................................11
Safety instructions............................................................................11
Recommended tools........................................................................12
Screw list........................................................................................ 13
After working inside your computer.......................... 15
Removing the base cover.............................................16
Procedure.......................................................................................16
Replacing the base cover.............................................19
Procedure.......................................................................................19
Removing the hard drive.............................................20
Prerequisites.................................................................................. 20
Procedure......................................................................................20
Replacing the hard drive............................................. 23
Procedure...................................................................................... 23
Post-requisites................................................................................23
Removing the wireless card........................................ 24
Prerequisites.................................................................................. 24
Procedure......................................................................................24
3
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Replacing the wireless card........................................ 26
Procedure......................................................................................26
Post-requisites................................................................................27
Removing the solid-state drive...................................28
Prerequisites...................................................................................28
Procedure...................................................................................... 28
Replacing the solid-state drive...................................30
Procedure......................................................................................30
Post-requisites................................................................................ 31
Removing the memory modules..................................32
Prerequisites...................................................................................32
Procedure...................................................................................... 32
Replacing the memory modules..................................34
Procedure...................................................................................... 34
Post-requisites................................................................................35
Removing the rear-I/O cover.....................................36
Prerequisites.................................................................................. 36
Procedure...................................................................................... 36
Replacing the rear-I/O cover.....................................38
Procedure...................................................................................... 38
Post-requisites................................................................................38
Removing the computer base......................................39
Prerequisites.................................................................................. 39
Procedure...................................................................................... 39
4
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Replacing the computer base......................................43
Procedure...................................................................................... 43
Post-requisites................................................................................43
Removing the coin-cell battery...................................44
Prerequisites.................................................................................. 44
Procedure......................................................................................44
Replacing the coin-cell battery...................................46
Procedure......................................................................................46
Post-requisites............................................................................... 46
Removing the speakers............................................... 47
Prerequisites...................................................................................47
Procedure...................................................................................... 47
Replacing the speakers............................................... 49
Procedure......................................................................................49
Post-requisites............................................................................... 49
Removing the I/O board............................................ 50
Prerequisites.................................................................................. 50
Procedure......................................................................................50
Replacing the I/O board.............................................53
Procedure...................................................................................... 53
Post-requisites................................................................................53
Removing the subwoofer............................................ 54
Prerequisites.................................................................................. 54
Procedure......................................................................................54
5
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Replacing the subwoofer............................................ 56
Procedure......................................................................................56
Post-requisites............................................................................... 56
Removing the system-board assembly.......................57
Prerequisites...................................................................................57
Procedure...................................................................................... 57
Replacing the system board........................................63
Procedure...................................................................................... 63
Post-requisites............................................................................... 64
Removing the heat-sink assembly..............................65
Prerequisites.................................................................................. 65
Procedure......................................................................................65
Replacing the heat-sink assembly.............................. 68
Procedure......................................................................................68
Post-requisites................................................................................68
Removing the power-adapter port.............................70
Prerequisites.................................................................................. 70
Procedure......................................................................................70
Replacing the power-adapter port.............................72
Procedure...................................................................................... 72
Post-requisites................................................................................72
Removing the power-button board............................ 73
Prerequisites...................................................................................73
Procedure...................................................................................... 73
6
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Replacing the power-button board............................75
Procedure...................................................................................... 75
Post-requisites................................................................................75
Removing the display assembly..................................76
Prerequisites...................................................................................76
Procedure...................................................................................... 76
Replacing the display assembly..................................78
Procedure...................................................................................... 78
Post-requisites................................................................................78
Removing the battery..................................................79
Prerequisites...................................................................................79
Procedure...................................................................................... 79
Replacing the battery.................................................. 81
Procedure.......................................................................................81
Post-requisites................................................................................ 81
Removing the touch pad............................................. 82
Prerequisites...................................................................................82
Procedure...................................................................................... 82
Replacing the touch pad............................................. 85
Procedure......................................................................................85
Post-requisites................................................................................85
Removing the keyboard..............................................86
Prerequisites.................................................................................. 86
Procedure......................................................................................86
7
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Replacing the keyboard..............................................89
Procedure......................................................................................89
Post-requisites................................................................................89
Removing the palm rest.............................................. 90
Prerequisites.................................................................................. 90
Procedure.......................................................................................91
Replacing the palm rest...............................................92
Procedure......................................................................................92
Post-requisites............................................................................... 92
Removing the display bezel........................................ 93
Prerequisites.................................................................................. 93
Procedure...................................................................................... 93
Replacing the display bezel........................................ 96
Procedure......................................................................................96
Post-requisites............................................................................... 96
Removing the tobii eye-tracker module.....................97
Prerequisites...................................................................................97
Procedure...................................................................................... 97
Replacing the tobii eye-tracker module.....................99
Procedure......................................................................................99
Post-requisites............................................................................... 99
Removing the logo board..........................................100
Prerequisites................................................................................ 100
Procedure....................................................................................100
8
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Replacing the logo board.......................................... 103
Procedure.................................................................................... 103
Post-requisites..............................................................................103
Removing the display panel...................................... 104
Prerequisites................................................................................ 104
Procedure.................................................................................... 104
Replacing the display panel...................................... 107
Procedure.................................................................................... 107
Post-requisites..............................................................................107
Removing the camera................................................108
Prerequisites.................................................................................108
Procedure.................................................................................... 108
Replacing the camera.................................................110
Procedure.....................................................................................110
Post-requisites.............................................................................. 110
Removing the display hinges..................................... 111
Prerequisites..................................................................................111
Procedure.....................................................................................112
Replacing the display hinges.....................................115
Procedure.....................................................................................115
Post-requisites.............................................................................. 115
Removing the display back-cover and antenna
assembly..................................................................... 117
Prerequisites..................................................................................117
Procedure..................................................................................... 118
9
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Replacing the display back-cover and antenna
assembly.....................................................................120
Procedure.................................................................................... 120
Post-requisites..............................................................................120
BIOS overview........................................................... 122
Entering the BIOS setup program..................................................122
Timing key sequences....................................................................122
System Setup Options...................................................................122
Clearing forgotten passwords........................................................128
Clearing CMOS settings................................................................128
Flashing the BIOS.........................................................................129
Boot menu....................................................................................129
Boot menu enhancements............................................................. 129
Diagnostics.................................................................130
Getting help and contacting Alienware................... 132
Self-help resources....................................................................... 132
Contacting Alienware................................................................... 133
10
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