Alcatel 4020 User manual

User Guide for Alcatel Telephone

Premium Phone Features For 4020

The Alcatel 4020 set is equipped with the following elements :

1. Handset

2. Loudspeaker

3. Alphanumeric display 20 characters

4. Information key

5. System programmed key

6. Programmable key associated with a pictogram

7. Voice mail indicator

8. Call transfer key

9. Voice / Text indicator

10. Release key

11. Phonebook key

12. Alphabetical keyboard for call by name only

13. Mute key

14. Numbering keypad (12 keys)

15. Hands free key

User Guide for Alcatel Telephone

Premium Phone Features For 4020

Transfer

Line 2

FWD

(A) System Programmed Key for 4020

Line 1

CONF

Broker

Voice Mail Transfer

Redial Save Redial

(B) Audio Key

Information : to go into programming mode or to display information on your

terminal

Directory : to access your personal directory.

Mute

(Secret)

to isolate you from your correspondent

Message : to access the various message

services

Hands-free : you don’t need to use the receiver

Loudspeaker : to share a conversation

End : to terminate a call or programming

Transfer : to transfer a call to another terminal (multi-line mode)

Reduce loudspeaker

Increase loudspeaker

User Guide for Alcatel Telephone

Premium Phone Features For 4020

Contents

Name of Operation Page No.

1. How to handle several calls 4

2. Call Back 4

3. Call by name 4

4. Call Pick-up

(a) Group Call Pick-up 4

(b) Direct Call Pick-up 4

5. Call Transfer 5

6. Broker Call 5

7. Call Waiting 5

8. Call Forward

(a) All Calls 5

(b) Forward on Busy 6

(d) Forward on Busy/No-answer 6

9. Call Park 7

10. Three-way Conference (3 Parties) 7

11. Phone Setting

(a) Change password 7

(b) Adjusting the ringing melody 7

(d) Adjusting the display brightness 8

(e) Appointment reminder 8

12. Phone Directory

(a) Create new phonebook 8

(b) Calling using a phonebook 8

(d) Calling using program key 9

(e) Using system speed phonebook 9

13. Voice Mail System 10

User Guide for Alcatel Telephone

Premium Phone Features For 4020



When second call is completed, press

to cancel the first call on hold



The first call will recover automatically



Hang up to terminate the call

1. How to handle several calls

If

Press

Line 1

Line 2

engaged, the second call comes in

key once

Then, the first call is put on hold automatically and

from to

2. Call Back (The destination Ext. No. is busy)

Dial □

The destination Ext. No. will call back automatically

3. Call by name

Line 1 icon changed

Open the flap to use the keypad

Type the correspondent’s name, surname first, on the keypad

If the name entered does not contain any spaces, the search is automatically

made on the name

In all cases:

a. Press

to correct errors

b. Press to run the search, the display proposes the first name found.

c. When the required name is displayed, press enter 

Press to end the process

key call the no.

4. Call Pick-up

(a) Group Call Pick-up (A telephone in your pick-up group is ringing)

Dial □

(b) Direct Call Pick-up (A telephone not in your pick-up group is ringing)

Dial □

# □

3 □

0 + Ext. No.

User Guide for Alcatel Telephone

Premium Phone Features For 4020

5. Call Transfer

Transfer call to other extension

Make a call or receive a call

Press

Transfer key

Dial the other party’s extension no. (Press Transfer

at anytime)

Press key or

key to cancel the operation

6. Broker Call

Switch call to other extension in one line

When you connected one line, press

another Ext. No. directly

Transfer

to hold the line one and dial

Another line is connected, press

Two lines can be switched.

Broker key

7. Call Waiting (camp on busy Ext. No.)

Dial □

8 if you want to interrupt the Destination Ext. No. on busy line.

To pick up the line

Press Line 1 or Line 2 to pick the call.

8. Call Forward

(a) Forwarding calls to other extension (All Calls)

Activate:

Press FWD key or Dial □

* □

Dial Ext. No. to forward your incoming call to your Destination Ext. No.,

then

Cancel:

Press FWD key or Dial □

* □

8 +

User Guide for Alcatel Telephone

Premium Phone Features For 4020

(b) Forwarding calls to other extension (Forward on Busy)

Activate:

Dial □

* □

Dial Ext. No. to forward your incoming call to your Destination Ext. No.,

then

Cancel:

Dial □

* □

8 +

Activate:

Dial □

* □

Dial Ext. No. to forward your incoming call to your Destination

Ext. No., then

Cancel:

Dial □

* □

8 +

(d) Forwarding calls to another no. (Forward on Busy/No-answer)

Activate:

Dial □

* □

Dial Ext. No. to forward your incoming call to your Destination Ext.

No., then

Cancel:

Dial □

* □

8 +

User Guide for Alcatel Telephone

Premium Phone Features For 4020

9. Call Park –you can “park” a call in order to retrieve the call at a different terminal.

Activate:

Press Transfer + □

2 □

1 + “Own Ext. No.” or stationed Ext. No.

Retrieve:

Own Extension : Dial □

2 □

Other Extension : Dial □

2 □

1 + “Own Ext. No.” or stationed Ext. No.

10. Three-way Conference (3 Parties)

Make a call or receive a call

Press Transfer

key

Dial the other party’s Ext. No. or press □

9 + External No.

After second line is connected, press CONF key

11. Phone Setting

(a) Change password

Dial□

# □

7 + old password + enter new password twice +

(Default password is User’s Extension No.)

(b) Adjusting the ringing melody

(Remark : You can choose the ringing tone of your phone.)

Press key

Press key to select and confirm the tone

Press key to end the process

Press loudspeaker key to hear the tone

Press key to increase the volume level or

Press key to decrease the volume level

Press key to end the process

User Guide for Alcatel Telephone

Premium Phone Features For 4020

(d) Adjusting the display brightness

Dial □

# □

2 □

Press key to show lowest brightness or

Press key to show highest brightness

Press key to end the process

(e) Appointment reminder

Dial □

# □

5 + Time (hh + mm) (format: 24 hours)

12. Phone Directory

(a) Create new phonebook

(Remark : The new phonebook will over-write the existing phonebook, max 12 memories of

each phone set)

Press key

Press □

2 key

Press key

Press □

2 key

Dial the internal or external number you want to store

(If external no., dial □

9 first)

Press key

Select a key on phone(□

0 to □

9 , □

* or □

# ) for one memory

Press to end the process

(b) Calling using a phonebook

Press key and then press the key on the keypad where you have

programmed the number

User Guide for Alcatel Telephone

Premium Phone Features For 4020

Press key

Press □

2 key

Press key

Press □

1 key

Dial the program code or internal Ext. No. or External No. you want to

store (If external no., dial □

9 first)

Press key

Select a program key for one memory

Program keys

System program keys

Press to end the process

(d) Calling using program key

Certain you have programmed the telephone no. on the program key

Press the program key of your choice

The call will be made automatically

The display screen will show the number being called

Hang up after conversation

(e) Using System Speed Phonebook

(Remark : Code programmed already by Admin. Dept –Max 100 memories.)

Dial □

Dial the pre-set code.

After seconds, line will connect automatically.

User Guide for Alcatel Telephone

Premium Phone Features For 4020

Voice Mail System –4635

Table of contents

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