AGFEO Profi AS 40 User manual
Manual
Profi-Line: AS 40, 40P, 4000, 100 IT
ISDN PBX-System
Safety Notes
The telephone system is intended for connection to an ISDN basic rate access (DSS 1). You
may also connect any type of analogue telephone to the system which has been appro ed
for connection to the Public Switched Telephone Network (PSTN). You may also connect all
DSS 1 ISDN terminals to an internal S0 bus that has been appro ed for direct connection to
the ISDN network.
Doorphones must conform to the specification of the respecti e interface. Any other use of
the system is not permitted and therefore illegal
The telephone system has a general connection permit (Germany: AAE).
The telephone system conforms to the prescribed conformity and safety regulations.
A out this User Manual
The instruction is alid for the default setting of the system. If the system should be
modified due to software made a ailable through the manufacturer then it may be possible
that sections of the instruction manual become in alid. All listed ISDN features will be
supported by the system. Howe er, some features may not be a ailable through the
Network Operator.
- Installation and Maintenance of the System only by trained personnel.
- Important! To pre ent personal injury and damage to equipment please ensure that the
system is properly earthed and that the appropriate cable is connected in the mains plug.
- The System must be installed horizontal so that the connection panel is on the right hand
side.
- Do not connect or disconnect any PSTN lines during a thunderstorm.
- Install lines and extensions in such a way that no one walks or trips o er them.
- Disconnect the System from the mains supply before opening the connection panel.
Before connection of lines and extensions please ensure that the system is unplugged
from the mains supply. DANGER!
- Pre enti e measure! Before carrying out any installation work, please touch briefly the
PC/Printer socket of the telephone system. This will discharge any possible electrostatic
charges, thus protecting the telephone system’s electrostatically sensiti e components.
- Do not allow liquids to enter the system as short-curcuits may occur.
- No liability will be accepted for consequential damages such as an unintentional
continued connection of a line.
- The telephone system will not operate in case of power failure and you will not be able to
make any type of call.
E - 3
Introduction
Ta le of contents
Introduction
Safety Notes .......................................................................................................................... E - 2
About this User Manual......................................................................................................... E - 2
Table of contents ................................................................................................................... E - 3
CTI - computer telephony integration .................................................................................... E - 7
System telephones ................................................................................................................ E - 8
System Telephones
System Telephone ST 20/ ST 25 ............................................................................................. 1 - 3
System Telephone ST 30 ........................................................................................................ 1 - 4
Setting up and cleaning the system telephones .................................................................... 1 - 5
Cleaning ................................................................................................................................ 1 - 5
DECT 30 System Cordless Phone.......................................................................................... 1 - 6
O er iew of freely programmable Function Buttons ............................................................1 - 14
Making a Call ........................................................................................................................1 - 21
Call Waiting / Callback when free .........................................................................................1 - 29
Call Pick Up ..........................................................................................................................1 - 32
Call Log ................................................................................................................................ 1 - 33
Call Log on/off ......................................................................................................................1 - 33
Switching between Day and Night Ser ice ...........................................................................1 - 36
Announcement (Paging) .......................................................................................................1 - 41
Voice Message ......................................................................................................................1 - 43
Remote Dial Functions.........................................................................................................1 - 47
Malicious Call Identification (MCID) ......................................................................................1 - 48
Conference ..........................................................................................................................1 - 49
Least Cost Routing (LCR) .....................................................................................................1 - 52
Switching Least Cost Routing on/off....................................................................................1 - 52
Switching Relays ..................................................................................................................1 - 58
Timer functions ...................................................................................................................1 - 74
World Clock ..........................................................................................................................1 - 90
Analogue and ISDN Telephones
External Line Access ............................................................................................................. 2 - 3
Call waiting / Call Back when free ........................................................................................2 - 10
Call Waiting ..........................................................................................................................2 - 12
Do Not Disturb .....................................................................................................................2 - 13
Switching between Day and Night Se ice .............................................................................2 - 14
Announcement .................................................................................................................... 2 - 16
Least Cost Routing (LCR) .....................................................................................................2 - 24
Switching Relays ..................................................................................................................2 - 27
Display Call Charges on an analogue phone ........................................................................2 - 46
CLIP - display caller’s phone number .................................................................................2 - 47
Groups..................................................................................................................................2 - 48
Callthrough ..........................................................................................................................2 - 49
E - 4
Introduction
Ta le of Contents
Programming
Programming from the system telephone or a/b telephone .................................................. 3 -4
Maintenance/ Testing ........................................................................................................... 3 -12
Downloading new software .................................................................................................. 3 -17
Ad anced Users Programming ............................................................................................ 3 -19
Programming tree ............................................................................................................... 3 -20
Communication via PC
Software O er iew ............................................................................................................. PC - 2
System Requirements ....................................................................................................... PC - 2
Appendix
Glossary ................................................................................................................................ A - 2
Appendix .............................................................................................................................. A - 12
Tones ................................................................................................................................... A - 13
Index
Index ...................................................................................................................................... S - 2
Declaration of Conformity ..................................................................................................... S - 6
E - 5
Introduction
Important notes on using analogue
equipment
Only analogue Apparatus which are appro ed to be connected to the Public Switched Tele-
phone Network (PSTN) may be connected to the analogue side of the system.
This includes all 2 wire telephones, answering -, fax machines, and modems.
The system supports both dialling method Loop Disconnect (LD) or Dual Tone Multi
Frequency (DTMF). DTMF is a faster dialling method. The system will dedect the dialling
method automatically.
From an analogue phone, you can call any extension free of charge by dialling the
internal phone number. You can call an external number after seizing an outside line.(B
channel) Do do this dial 9 (0) to get an outside line and then dial the telephone number
required.
If you set “spontaneous exchange line seizure with internal ” for your telephone extension
then you must press the hash button before the internal phone number. Note in this mode
you cannot call an extension if your phone is an older LD or rotary type dial phone.
To carry out system functions, your phone must ha e a STAR Button (*). The sequence to
enter will be * followed by the function number. If your phone is an older type LD phone
then you can dial 99 instead of * .
To make an enquiry call you phone must ha e an R Button (Recall Button). The signalling
for this must be set to Timed Break Recall (TBR). On older rotary dial phones you do not
need to press the R Button when making an enquiry call. System functions such as last
number redial, abbre iated dialling etc, can be carried out from any LD phone. Details of
such operations are gi en in this manual and in the short reference guide under
Analogue and ISDN Terminals.
You can also use the functions of a standard analogue telephone (e.g. redial, abbre iated
dialling) in conjunction with your telephone system. Please refer to the operating
instructions for the telephone concerned for details of these functions.
Details of how to operate the functions of your telephone system that you are able to use
from a standard analog telephone set to DTMF are gi en in this instruction manual and in
the „short-form operating instructions for analogue and ISDN terminals“.
Each programming entry will be acknowledged by a confirmation tone. If this tone is not
recei ed or if an error tone is returned then you must repeat this entry.
The telephone system is forwarding counting pulses to analogue terminals to display
connection charges (charge pulses).
For data transfer ia the analogue ports, the telephone system supports the V.90 standard
(up to 56600 bps, a reduction in speed is possible due to transmission path and cables
used, down to 33600 bps V.34+).When operating a modem, it is imperati e to configure the
modem to blind dialling because most modems do not detect the dial tone of a telephone
system.On modems that operate with the Hayes command set, blind dialling is set by
means of the X0..X4 parameters.
E - 6
Introduction
Important notes on using ISDN terminals
You may connect up to eight ISDN terminals to one SO Bus of the telephone system.
ISDN terminals:
-AGFEO Digital System Telephones
-ISDN Telephones
-ISDN Cards
-ISDN Fax Machines
Depending on current consumption, you may connect at least four ISDN terminals that do
not ha e a power supply of their own.
Example:4 ISDN telephones or 2 digital system telephones plus 2 ISDN telephones.
All ISDN terminals must be appro ed ISDN terminals (DSS 1).
The internal S0 access is like a point-to-multipoint connection any a ailable extension
number from the system may be assigned to it. The 2 digit extension number will be treated
like a multiple subscriber number (MSN). You can enter one or se eral of these MSN’s in
your ISDN terminal. If you should use this method, then please refer to the ISDN
terminal’s operationg instruction. The multiple subscriber number is the ISDN -terminal
’s internal and Direct Dial Inward (DDI) number.
From an ISDN terminal, you call any internal extension free of charge by dialling the
corresponding internal phone number. You can make external calls after seizure of an
outside line by dialling 9 (0). If the port is set to ‚spontaneous exchange line seizure with
internal‘ then you must press the R button before dialling an internal number. If your Ter-
minal has no R button or does not support this function then it will not be possible to make
internal calls. ISDN telephones must use the same functions as analogue phones. For
example you must press the star button before a function code is dialled. For ISDN phones
that do not ha e a star button, you dial 99 instead.
To make an enquiry call you must ha e an R button on your ISDN telephone.
When programming the system, please ensure that the system confirmation tone is
returned to you. If the confirmation tone is not returned or you recei e an error tone, then
you must re-enter the last entry.
The following can be displayed on your ISDN telephone:
-Caller ’s phone number (internal and -external)
-Connection charges
-Date and time after the first internal -connection
You can only make restricted use of the menu promt functions.
E - 7
Introduction
CTI - computer telephony integration
!
TK-Suite Contact
With this Telephone System we included the Software Pack TK-Suite, this contains the CTI
application TK-Suite Contact .With this it will be possible to dial telephone numbers direct
from your PC, see calls on your monitor and return calls direct from the missed call list.
The capability can be looked up ia the online help by pressing F1 on your PC at any time.
TAPI
Contrary to TK-Phone, the TAPI (Telephony Applications Programming Interface) is not an
independent CTI application, but an interface between a TAPI-compatible Windows
application and the telephone system. If the program or applications supports this then it
will be possible to control the entire telephone system. The range of control is depending on
the application you are running. Howe er, in most cases you will be able to set up outgoing
calls and display the arri al of incomming calls.
TAPI is an interface of the Microsoft
operating system at the application end of
Microsoft ’s telephone interface.
A Telephony Ser ice Pro ider (TSP) from the
manufacturer of the ISDN hardware -in this
case AGFEO –is needed to link this to the
phone system. The TSP is a dri er that must
be installed on your PC to run the TAPI
functions and to control the necessary
exchange of data between the PC and
telephone system.
Due to the constant increase of functions of these applications that support TAPI the TSP is
always updated. To ensure that the latest ersion is a ailable to you we pro ide this TSP
totally free of charge on our Internet home page http://www.agfeo.de . The self-extracting
file contains all the information needed for the installation of this program. Should you ha e
no internet access, then please contact your Dealer.
Notes
CTI -computer telephony integration ia TK-Phone or TAPI is only possible with analogue-
or AGFEO System Phones.
TAPI application
Part of the
Microsoft
operating system
AGFEO TSP
PC
AGFEO ISDN telecommunications system
e.g. database e.g. phonebook
CD-rom
e.g. TAPI
telephony
program
TAPI
Microsoft telephony interface
TSPI
Telephony service provider for AGFEO telecommunications systems
ISDN card with CAPI driver
Internal ISDN bus
TAPI TAPI
CAPI
TAPI-compatible system software
E - 8
Introduction
Pictograms and Buttons
S
R
Recall Button
Number Button for
entering digits, e.g. „9“
Conduct a call
Replace recei er
Conference
Room monitor
T
ª
K
®
r
9
All operations and functions ot the telephone system is explained in clear and easy to follow
pictorgrams.
Pictograms
A
h
Z
Q
Ringer
(tone ringing)
Pick up recei er
Dial Phone or Code
Number
Acknowledgement tone
Buttons
Star Button for
functions
Hash Button to dial
extension when
automatic line seizure
is acti e
You may also use System Phones this will aid the ease of operation of your AGFEO ISDN Te-
lephone System.
There are three different models a ailable
-System Telephone ST 20
-Digital ISDN System Telephone ST 25
-Digital ISDN System Telephone ST 30
The ST 20 System Phone must be connected to a arioport or System Telephone port.
The digital ISDN System Telephones ST 25 and ST 30 can be connected to any internal SO
bus of the AGFEO Telephone System.
Up to two ST 25 or ST 30 can be connected to an internal SO Bus.
Please use the seperate user manual on how to operate the AGFEO ST 30 Digital System
Phone.
System telephones
E - 9
Introduction
1 - 2
System Telephones
ST 20/25 DECT 30ST 30
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