Adiant Mobile MX-LOCare BR-2 User manual

GPS Safety Watch

Model No.: MX-LOCare™ BR-2

User Manual

Thank you for choosing our product. For safe and optimal use of the Watch,

please, read this guide carefully before getting started.

Before we get started

Congratulations and thank you for purchasing the NEW Adiant Mobile MX-

LOCare™GPS Watch! We know you have made the best decision for keeping

your loved one safe or taking care of those you care about the most!

Before we get started we will need to activate your Watch by going to the

following link:

www.adiantmobile.com/activate

At this link you will find the optional service plans and additional add on options

that will assist in better customizing your Watch for your needs. If you do not

have access to a computer you can also contact us by calling 800 939 3952 during

normal business hours (9am -5pm est) or sending us an email to

[email protected] and one of our Activation Support Representatives

will setup a convenient time to get you up and running.

1Contents

1Contents .............................................................................................................................. 2

2Warnings and safety instructions.......................................................................................4

3Before you begin.................................................................................................................4

4Charging the watch............................................................................................................. 5

5The mobile application (for the Caregiver)........................................................................6

5.1 Downloading the mobile application ..........................................................................6

5.2 Registering a user and logging in ................................................................................ 7

5.3 Setting up the application (connecting to the Watch)..............................................8

5.4 Main functions............................................................................................................ 10

5.4.1 Map screen............................................................................................................. 10

5.4.2 Main menu .............................................................................................................. 11

6The Watch (for the child or elderly) ..................................................................................13

6.1 Display..........................................................................................................................13

6.2 Buttons ........................................................................................................................14

7Operating the Watch .........................................................................................................14

7.1 Powering on ................................................................................................................15

7.2 Phone calls.................................................................................................................. 16

7.2.1 Making a call .......................................................................................................... 16

7.2.2 Answering a call..................................................................................................... 16

7.2.3 Declining a call ....................................................................................................... 16

7.2.4 SOS call................................................................................................................... 16

7.3 Voice messages .......................................................................................................... 16

7.3.1 Receiving voice messages ......................................................................................17

7.3.2 Sending voice messages.........................................................................................17

7.4 Cancelling the current operation................................................................................17

7.5 Powering off the Watch............................................................................................. 18

8FAQ .................................................................................................................................... 18

8.1 I cannot turn on the Watch........................................................................................ 18

8.2 Where can I find the CID and IMEI (WID) numbers of the Watch?........................... 18

8.3 I cannot scan the QR code ......................................................................................... 19

8.4 What operation systems is the APP compatible with? ............................................. 19

8.5 Some mobile numbers cannot call the Watch. Why is that? .................................... 20

8.6 How to transfer the administration right to another person? ................................. 20

8.7 How to delete a previously added phone number?.................................................. 20

8.8 How to prevent other people from adding the Watch to their phone? ...................21

8.9 Why does it take a long time to receive voice messages?.........................................21

8.10 How can I listen to the voice message again on the Watch?.....................................21

8.11 How can I turn off the Watch?................................................................................... 22

8.12 Do you recommend I shut down my Watch before getting on a flight?.................. 22

8.13 What do I need to do if I travel to another country and still want to use my Watch?

2Warnings and safety instructions

For those customers who purchased the Watch with a separate SIM card and SIM

card needs to be installed, do NOT insert the SIM Card into the Watch until this

manual tells you to do so. In most cases the Watch already has the SIM card installed.

Please do NOT insert the SIM card into the Watch before this manual instructs

you to do so.

Please do NOT take out the SIM card when the Watch is powered on. It could

cause damage to the Watch.

Please do NOT immerse the Watch under water. The Watch comes with IP66

water protection, which will protect it even from strong water jets but not from

underwater pressure.

Also, please make sure the SIM card slot cover is properly closed to avoid water

entering the Watch. This will result in voiding the manufacturer’s warranty.

Keep the Watch away from fire and avoid high temperature environments.

The Watch cannot send location information when the battery has run out, there

is no mobile data service (no “E” symbol on the Watch display) or the Watch is

out of the GSM network coverage area.

When there is no data service, the Watch cannot be located on the map and

voice messages will not reach the phone or the Watch.

The Watch does not prevent data roaming. It can create expensive data traffic

when used in a different country with the same SIM card.

The product and the mobile app are continuously being updated. Their functions

and language can slightly differ from this manual. Use this document as a

reference only.

3Before you begin

Make sure the Watch is fully charged before you start the installation. It is

recommended to charge the Watch for at least 12 hours before the first use.

Check if the QR code sticker is available and not damaged either on the back of your

Watch or on the packaging. Should both QR stickers be unreadable, please, follow

the method to reveal the CID number as described in the FAQ section at the end of

this document.

The Watch comes with a quad band GSM chip (850/900/1800/1900 MHz) but it is

recommended to ask your dealer which service operators support your Watch in

your area.

The Watch operates with a micro SIM card. Normal SIM cards cannot be inserted

and nano SIM cards will damage the Watch which will result in voiding the warranty.

It is not possible to enter a PIN number with the Watch so make sure you use a SIM

card that does not require a PIN number when inserted or remove the PIN security in

a mobile phone before you insert it in the Watch.

4Charging the watch

Remove the Watch and the charging cable from the packaging. Connect the

magnetic head of the cable to the metallic contacts on the back of the Watch (rotate

the connector until the magnets pull it in position) and connect the other end of the

cable to a USB power source.

Charging the Watch to its full capacity normally takes 2-3 hours.

However, for the first time, please, charge the Watch for 12 hours and 8 hours for the

second and third times to ensure a long battery life.

It is highly recommended to use a good quality AC adapter for charging the Watch.

Please, do NOT turn on the Watch yet. You need to install the mobile application first

as described in the next chapter.

5The mobile application (for the Caregiver)

The Adiant Mobile GPS Safety Watch solution consists of two parts. The Watch and a

linked Android or iPhone smart phone that runs the Adiant GPS app logged on with a

valid user account. One mobile phone can be connected to several Watches and one

Watch can be linked to many user accounts.

Before you start using the Watch, please set up the Adiant GPS app first.

Download and install the free Adiant GPS app or visit the www.adiantmobile.com

homepage to find the download information.

If you already have an Adiant GPS account loaded on your smartphone, simply login

with your username and password. Adiant GPS app allows you to manage and locate

multiple Watches form a single user account, whether it is your own or shared with

you. You may also share your Watch with other Adiant GPS users.

5.1 Downloading the mobile application

Please, search for and install one of the following software:

For Apple phones, search for “Adiant GPS” in the App Store.

For Android phones, search for “Adiant GPS” in the Google Play

Store.

5.2 Registering a user and logging in

Once the software is installed, open it.

Tap New user to start the registration process.

Select Mobile or Email to create your user account.

If you select Mobile, the verification code will be sent to you via an SMS message

to the given phone number. This number will be one of the registered phone

numbers that can communicate with the Watch.

Note: in countries where the local mobile number starts with a zero (0), please,

kinds of phone numbers.

If you select Email, the verification code will be sent to you via email. Once

verified, you can enter the phone number that you want to use for this user.

Note: if you do not receive the email with the verification code, please, check

your spam box or spam quarantine.

5.3 Setting up the application (connecting to the Watch)

Once you are logged in the mobile app, do the following to connect it to the Watch:

1. Tap the icon in the top right corner of the Map screen to open the list of

linked Watches.

2. Now tap Add a Watch to register your Watch.

3. There are two ways to register the Watch. Either by scanning its QR code or by

manually entering its CID:

oTo scan the QR code: Tap the middle of the screen to start the camera

(allow using the camera if asked). Now scan the QR code that is on the

back of your Watch or on the outside of its packaging. Move the QR code

towards or away from the phone until it is read automatically.

Warning: we suggest you remove the QR sticker from the back of the

Watch when all family members have registered the Watch in the app to

prevent other people from registering the Watch.

oTo enter the CID number: Tap Please enter CID, type in the CID number

(see the FAQ at the end of this document to learn how to retrieve the CID

number) and then tap OK.

4. On the next screen, select the gender of the person who will use the Watch.

5. Select the user’s weight, height.

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