ACR STOVES NEO Electric User guide

Balanced Flue Gas Stoves

NEO

USER, INSTALLATION & SERVICING INSTRUCTIONS

For use in GB & IE (United Kingdom and Ireland)

This appliance has been tested and cered for other counes (see technical data). However to install appliance in other countries, modicaon

of the appliance and its method of installaon may be necessary in order to use the appliance safely and correctly. The manual for the local

language must be obtained. Contact ACR for further informaon.

To be retained by the user for future reference.

Contents

Thankyou for purchasing an ACR Gas Stove.

To ensure you gain the most from your purchase, please read through this manual before

operang for the rst me.

Please keep this manual safe as it will be required to be completed by your Gas Safe

engineer aer each annual service.

age 2. General Notes & User Instrucons

age 3. User Instrucons

age 4. Symax Handset User Instrucons

age 11. Manual User Instrucons

age 12. Cleaning & Maintenance

age 13. Installaon Instrucons

age 15. Clearance Requirements

age 16. 

age 17. Burner Installaon

age 19. Flue Connecon

age 27. Posioning of Logs & Embers

age 32. Commissioning the Appliance

age 34. Brieng & Handover to the Customer

age 35. Gas Checklist, Dealer & Installer Informaon

age 36. Fault Finding Checklist

age 40. Spare Parts List.

age 41. Technical Informaon

Page 42. Technical Data

Page 43. Dimensions

Page 44. Servicing

Page 45. Annual Service Records

Page 47. Warranty

Page 48. Warranty Claim Form

General Notes

IMPORTANT

Please read these instrucons carefully before installaon or use.

This appliance must be installed and serviced by a qualied person in accordance with local

and naonal regulaons.

The ue system must be installed and inspected by a qualied person in accordance with

local and naonal regulaons.

This product has been tested, and cered also for use on Biopropane Gas. Biopropane Gas

can be used as a fuel, with no adjustment necessary if the product is installed as an LPG

version.

This Manual covers the following Products:

NEO3FGAS – Neo 3F Gas Stove, 2 side windows 1 front door glass on 4 legs

NEO3PGAS – Neo 3P Gas Stove , 2 side windows 1 front door glass on a pedestal.

This ACR gas appliance is a high eciency, Balanced Flue Live Fuel Eect appliance. It

provides radiant and convected heat using the latest burner technology. As well as having a

variable heat output, these res also ulise a special control system that allows the

appliance to funcon in thermostac and mer modes. The stove can also be operated by a

smart phone or tablet in conjuncon with My Fire app & Module

Installaon and service must be performed by a qualied installer,

service agency, or the gas supplier. Installaon shall conform with

local codes, or in the absence of local codes, in accordance with

the Naonal Fuel Gas Code ANSI Z223.1 /NFPA 54 or the IFGC or

CSA B149.1. All piping and tubing must comply with local codes

andordinances.

se only your hand to push in or turn the gas control knobs. Never

se tools. If a knob will not push in or turn by hand, do not try to

epair it. Call a qualied service technician. Force or aempted

epair can result in a re or explosion.

o NOT use a product if you suspect it has been subjected to high

emperatures, damaged, tampered with, or taken apart. Do NOT use

product if you suspect it has been under water or that liquid has

eeped into the product. Any of these incidents can cause leakage

r other damage that may aect proper operaon and cause

otenally dangerous combusonproblems.

o NOT store or use gasoline or other ammable vapours and liquid

n the vicinity of this control or other appliances.

WHAT TO DO IF YOU SMELL GAS

▪Do NOT operate anyappliance.

▪Do NOT touch any electrical switches; DO NOT use any

phone in the building.

▪Immediately evacuate the area and contact the gas

supplier. Follow the gas supplier’s instrucons.

▪If you cannot reach the gas supplier, call the re

department.

Read these instrucons carefully and completely before

installing or operang. Failure to follow them could

result in a re or

explosion causing property damage, personal injury, or

loss of life. Service and installaon must be performed

by a trained/experienced service technician.

User Instrucons

efore installaon, check that the local distribuon condions, nature of the gas and

ressure, and adjustment of the appliance are compable.

his appliance is intended for use on a gas installaon with a governed meter.

his gas installaon may only be installed by a registered professional competent person

(

Gas Safe installer in the UK). The installaon must adhere to the requirements of the local

nd naonal Building Regulaons and naonal standards. The installaon manual must also

e followed.

mergency Gas Isolaon

n the event of a gas leak or if gas is smelt, the appliance must be isolated. This is done by

urning OFF the gas at the isolaon tap. This isolaon tap is located at the rear of the

ppliance.

We strongly recommend a carbon monoxide detector conforming to EN50291 is

permanently xed in the same room as the appliance.

perang the Appliance for the First Time

efore igning the appliance, ensure that all packaging, safety sckers and any protecve

rapping have been removed, and that the glass has been cleaned, including all ngerprints

rom the glass. If ngerprints are not removed, they will permanently mark the glass.

nsure that the room is adequately venlated the rst me that the appliance is ignited; we

ould recommend opening windows if possible. Run the appliance at full seng for a few

ours so that the paint gets an opportunity to fully cure. Take care not to touch the paint

uring this process as this will leave a mark.

uring this period, it is possible for some fumes and vapours to be given o. We would

ecommend keeping children and pets out of the area at this me.

Do NOT use if leakage is detected. There is a danger of re or explosion depending on condions.

Symax Handset User Instrucons

Technical Data

AMBIENT TEMPERATURE RANGE

CSA: 32 °F to 131 °F

CE: 0 °C to 55 °C

RADIO FREQUENCY

CSA: 918.0 MHz for U.S. (FCC), Canada

(ISED),

New Zealand (RNZ) and Australia

(ACMA) (handset, Receiver)

CE:868.1 MHz for Europe (handset,

Receiver)

POWER SUPPLY

Handset: 2 x 1.5 V “AAA” (quality alkaline recommended)

Radio Frequency Receiver & Handset

A code is selected automacally for all Merk Maxitrol electronics from among 65,000 codes

available. The Receiver must be paired with a handset.

Handset One Buon & Two Buon Ignion

To keep the Receiver free from debris, dirt, and humidity, do not

remove the Receiver from the plasc bag unl all construcon is

complete.

Wiringof valveandReceivermustbecompletedbeforestarng

ignion. Failure to do so could damage the electronics.

The handsets and Receivers are not interchangeable with previous

electronics G6R and B6R-R8(9)U(T).

NOTICE

To avoid damaging the electronics, do NOT use metal tools to remove the baeries from the handset / Receiver.

Without using a mains adapter,baery replacement is recom- mended at the beginning of each heang season.

Old or dead baeries should be removed immediately. If lein the unit the baeries can overheat, leak, and/or explode.

Do NOT expose baeries (including during storage) to direct sunlight, excessive heat, re, moisture, or severe impact. Each of these

condions can cause the baeries to overheat, leak, and/or explode.

Baeriesmustbekeptwithintheirrecommendedtemperature limits (ambient baery temperature range: 32 °F to 131 °F / 0 °C to 55°C).

New and old baeries and dierent brands of baeries should not be used together. Mixing of various baeries can cause the baeries

to overheat, leak, and/or explode.

Change from one buon (default seng) to two buon ignion or vice versa by pressing and

holding buon for 10 sec. immediately aer installing baeries The handsets and Receivers

are not interchangeable with previous electronics G6R and B6R-R8(9)U(T). ON is displayed and

1 or 2( One or Two Buon Ignion) is ashing. When change is complete changes to 2or vice

versa.

Symax Handset User Instrucons

Deacvate Funcons

Acvate Funcons

Install baeries. All icons are displayed and ashing.

To acvate a funcon, press the relevant buon and hold for 10 sec.

The funcon icon will connue to ash unl acvaon is complete. Acvaon is

complete when the funcon icon is displayed.

The Following Funcons can be Deacvted/Acvated

Child Proof

Program Mode

Thermostac Mode (also deacvates Program Mode)

Eco Mode

Light/Dimmer Operaon

Circulang Fan Operaon

2nd Burner Feature

Countdown Timer

Install baeries. All icons are displayed and ashing.

While the icons are ashing, press the relevant funcon buon and hold for 10 sec.

The funcon icon will ash unl deacvaon is complete. Deacvaon is complete

when the

funcon icon and two horizontal bars are displayed.

NOTE: If a deacvated buon is pressed, there is no funcon, and two horizontal bars are

displayed.

NOTE: Deacvaon remains in eect aer change of baeries.

Symax Handset User Instrucons

10 Buon Handset Layout

To change between °C and °F,

press and buons

simultaneously.

NOTE: Choosing °F results in a 12

hour clock. Choosing °C results in a

24 hour clock.

ON:

To acvate press and

buons simultaneously.

displayed and the Symax is

rendered inoperable, except

for the OFF funcon.

OFF:

To deacvate press and

buons simultaneously.

disappears.

Seng The Time

Press and buons simultaneously.

Day ashes.

Press or buon to select a number to

correspond with the day of the week

(Monday = 1, Tuesday = 2, Wednesday = 3,

Thursday = 4, Friday = 5, Saturday = 6, Sunday = 7)

Press and buttons simultaneously. Hour

ashes.

To select hour press or buon.

Press and buons simultaneously. Minutes

ash.

To select minutes press or buon.

To conrm press and buons

simultaneously or wait.

Flame Height Adjustment

Child Proof

Seng The Fahrenheit or Celsuis

To increase ame height, press and

hold buon

To decrease ame height or to set

appliance to pilot ame, press and

hold buon.

Symax Handset User Instrucons

NOTICE

BEFORE OPERATING

Make sure MANUAL knob on the GV60 valve is in the ON, full counter clockwise posion.

PlacetheON/OFF switch (if equipped)in the I(ON) posion.

When pilot ignion is conrmed, motor turns automacally to maximum ame height.

Ifthepilotdoesnotstaylitaer severaltries,turn themainvalve knob to OFF

To Turn ON Fire

Press buon (One Buon

Ignion) or and buon

simultaneously (Two Buon

Ignion) unl two short beeps (CE

version) or connuous beeping (CSA

version) and a blinking series of lines

conrms the start

sequence has begun; release

buon(s).

Main gas ows once pilot ignion is

conrmed.

The Symax automacally goes into

Manual Mode aer main burner

ignition.

Standby Mode ( Pilot Flame)

Handset

Pressandhold buon to set appliance

to pilot ame.

To Turn OFF Fire

Press buon to turn o.

NOTE: A new ignion is

possible aer the OFF icon

stops ashing.

Designated Low/High Fire

To go to low re, double-click

buon. LO is displayed.

NOTE: Flame goes to high re

rst be fore going to low re.

To go to high re, double-click

but- ton. HI is displayed.

Countdown Timer

ON / SETTING:

Press and hold buon unl are

displayed, and hourashes.

To select hour press or buon.

To conrm press buon. Minutes ash.

Toselect minutes press or buon.

To conrm press buon or wait.

OFF:

Press buon and Countdown Timedisappear.

NOTE: At end of Countdown Time period, the re

shuts o. The Countdown Timer only works in

Manual, Thermo- stac, and Eco Modes.

Maximum Countdown Time is 9 hours and 50

minutes.

Symax Handset User Instrucons

Thermostac Mode

ON: Press buon unl temperature gage

is displayed, present temperature is

displayed briey, and then room

temperature is displayed.

OFF: Press buon.

Press Up or Down buon to enterManual

Mode.

Press Program buon to enter Program

mode.

Press Eco buon to enter Eco Mode.

Eco Mode

ON:

Press buon to enter Eco Mode. is

displayed.

OFF:

Press Eco buon. Press Up or Down buon to

enterManual Mode.

Press

buon to enter

Thermostac Mode. Press buon to enter

Program Mode.

Program Mode

ON:

Press Program Buon

Program, 1 or 2, ON or OFF is displayed.

OFF:

Press Program buon.

Press or UP or DOWN buon to enter Manual Mode.

Press

buon to enter Thermostac Mode.

Press buon to enter Eco Mode.

NOTE: The set temperature for Thermostac Mode is the tem- perature for the ON me in Program

Mode. Changing the Thermostac Mode set temperature also changes the ON me temperature in

Program Mode.

ON TIME (Thermostac) TEMPERATURE: 70 °F / 21 °C

OFF TIME TEMPERATURE: ” - -” (pilot ame only)

Modes of Operaon

Symax Handset User Instrucons

Default Seng

ON TIME (Thermostac) TEMPERATURE: 70 °F / 21 °C

OFF TIME TEMPERATURE: “- -” (pilot ame only)

Press buon and hold unl ashes and set temperature (seng in Thermostac Mode) is

displayed.

Toconnuepress buon or wait is displayed, temperature ashes.

Select OFF temperature by pressing the or buon.

To conrm press buon.

NOTE: The ON (Thermostac) and OFF set temperatures are the same for each day.

Program Mode – Day Mode

ALL ashes. Press UP or DOWN buon to choose between ALL, SA:SU, 1, 2, 3, 4, 5,6, 7

Press the program buon to conrm

ALL selected

ON TIME SETTING (PROGRAM 1):

Program, ON, 1 is displayed. ALL is displayed shortly & HOUR ashes.

To select hour press UP or DOWN buon.

Toconrm press Program Buon. Program, 1 , ON is displayed, ALL is displayed shortly, and minutes ash.

To select minutes press or button. To conrm press buon.

OFF TIME SETTING (PROGRAM 1):

Program, OFF, 1 is displayed. ALL is displayed shortly & HOUR ashes.

To select hour press UP or DOWN buon.

Toconrm press Program Buon. Program, 1, OFF is displayed, ALL is displayed shortly, and minutes ash.

To select minutes press or button. To conrm press buon.

Program Mode - connued

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