1&1 Homeserver+ User manual
QUICK-START GUIDE
1&1 HOMESERVER +
AVM FRITZ!Box 7490
Connect HomeServer
Connect device
Enter 1&1 Start-Code
Connect telephone
Help and contact information
Internet, telephone and more:
YOUR 1&1 DSL
Welcome to our 1&1 customer world!
I am glad that you have found the internet package you were looking for from us. I am convinced that
you have made the right choice!
Here at 1&1 you can choose a connection to suit your needs, either with or without a minimum contract
period. We provide top-quality networking and entertainment solutions to enhance your comfort within
your own four walls. In addition, with a 1&1 DSL connection, you receive everything that you need to set
up your own home network. You can, for example, store your data centrally, so that it can be accessed
by all of the computers in your household.
This quick-start guide summarises all of the key information you need to get started with 1&1, to ensure
the process is as pleasant and smooth as possible. You can also find valuable tips and tricks in our
detailed DSL user guide, available online at www.1und1.de/handbuch-dsl
Our friendly customer support staff are available 24/7 to answer any questions you may have. Satisfied
customers are our priority.
Enjoy your 1&1 DSL!
Martin Witt
Managing Director of 1&1 Telecom GmbH
2
Contents
Before you get started..............................................4
Safety information
Pre-requisites for a smooth-running service
Manufacturer’s information
Check the package contents
Technical requirements
LED indicator lights
Device overview - buttons, sockets, type plate
Initial set-up ........................................................... 10
Connect 1&1 HomeServer
Connect device
LAN connection
Alternative connection - Wi-Fi connection
Enter 1&1 Start-Code
Connect telephone
Analogue telephone
Cordless telephones (DECT)
ISDN telephone
Troubleshooting......................................................20
No internet connection
Device doesn’t work correctly
Telephone calls are not working properly
No incoming calls
Slow Wi-Fi connection
Wi-Fi interference
Accessories to improve range
Reset 1&1 HomeServer to factory settings
Recycling and disposal ...........................................30
Returning old devices
Help and contact information ................................31
FAQs
Free telephone support
Free email support
Forum
User guide
3
Safety information
Before you get started
The 1&1 HomeServer does not have an on/off switch. As such,
it must be possible to unplug the 1&1 HomeServer at all times.
Plug the 1&1 HomeServer into an easily accessible power
socket.
Overloaded sockets, extension cables and multiple socket
outlets can cause fires and electrocution. Avoid the use of
extension cables and multiple socket outlets wherever possible.
Do not connect several extension cables or multiple socket
outlets together.
Heat build-ups can lead to the 1&1 HomeServer overheating.
This could damage the 1&1 HomeServer. Ensure there is
sufficient air circulation around the 1&1 HomeServer. Ensure
that the ventilation slots on the housing of the 1&1 HomeServer
remain unobstructed. Do not place the 1&1 HomeServer on
rugs, carpets or upholstered furniture. Do not cover the 1&1
HomeServer.
The underside of the 1&1 HomeServer may become warm
during normal operation. This heat may cause damage to
heat-sensitive surfaces. Do not place the 1&1 HomeServer on
heat-sensitive surfaces.
In the case of storms, there is a risk of lightning strike, which
could lead to surge damages to connected electronic devices.
Do not install the 1&1 HomeServer during a storm. In the case
of storms, unplug the 1&1 HomeServer from the mains socket
and from the DSL or VDSLconnection.
If moisture or liquid reaches the 1&1 HomeServer, it could
lead to electric shocks or short circuits. Only ever use the 1&1
HomeServer inside buildings. Do not allow any liquids to get
inside the 1&1 HomeServer.
There is a risk to users if the 1&1 HomeServer is opened incor-
rectly or if improper repairs are carried out. Do not open the
housing of the 1&1 HomeServer. If repairs are needed, return
the 1&1 HomeServer to 1&1.
Dust, moisture and steam, as well as strong detergents or
solvents, can damage the 1&1 HomeServer. Protect the 1&1
HomeServer from dust, moisture and steam. Always unplug the
1&1 HomeServer before cleaning. Clean the 1&1 HomeServer
with a damp, lint-free cloth.
Do not use the 1&1 HomeServer in areas where the use of
wireless equipment is forbidden. Follow the relevant signs or
instructions from authorised personnel.
During installation and operation of the 1&1 HomeServer, ensu-
re that people maintain a distance of at least 20 cm.
Do not install or operate your 1&1 HomeServer near flammable
gases or in areas where there is a risk of explosion.
4
Location – easily accessible and central
Position the 1&1 HomeServer so there are no obstacles, such as
cupboards or other electronic devices, between your 1&1 Home-
Server and Wi-Fi-enabled devices.
Connect the 1&1 HomeServer to the master telephone
socket
Only connect the 1&1 HomeServer to the master telephone
socket. Ask a technician to remove all other telephone sockets
where possible, as these may interfere with the signal.
Do not connect any other devices to the master tele-
phone socket
Connect all other devices, such as telephones, fax machines
and answering machines, to the 1&1 HomeServer only. Do not
connect any devices directly to the telephone socket.
Do not use any extension cables between the telepho-
ne socket and the 1&1 HomeServer
Do not extend the cable linking the telephone socket to the 1&1
HomeServer. The longer this cable is, the more likely there will
be external interferences to the connection.
Use 1&1 Start-Code
The 1&1 Start-Code guarantees a complete installation and the
smooth running of your DSL connection. You can only set up
your device with the 1&1 Start-Code if the device is in its origi-
nal condition, or has been restored to factory settings.
The 1&1 HomeServer is a FRITZ!Box 7490, manufactured by AVM.
As such, the designation of the manufacturer AVM FRITZ!Box 7490
is found in the user interface and in the network name (SSID).
The manufacturer's address is:
AVM GmbH, Alt-Moabit 95, 10559 Berlin.
avm.de
Pre-requisites for a smooth-running service Manufacturer’s information
5
1.
2. 3.
6.5.
4.
* For some devices, instead of the adapters and the DSL/telephone cable
a single DSL cable included.
1&1 Kundennummer:
123456789
E-Mail-Adresse:
Meine 1&1 Rufnummern:
01234/1234567 01234/9876543
Ihre 1&1 Zugangsdaten
1&1 Start-Code:
Internetzugangskennung:
Zugangspasswort:
XXXX - XXXX - XXXX
1und1/[email protected]
xxxxxxxxx
Sehr geehrter Herr Muster,
heute erhalten Sie die Zugangsdaten für Ihren 1&1 Anschluss.
Kennen Sie schon das 1&1 Control-Center? Hier können Sie jederzeit Ihre Zugangsdaten aufrufen und
anpassen. Loggen Sie sich dazu einfach mit Ihrer Kundennummer und Ihrem Kundenpasswort ein unter:
https://control-center.1und1.de
Bei Bedarf können Sie hier Ihre persönlichen Daten unter "Kundendaten" > "Persönliche Daten" ändern.
Haben Sie Fragen? Wir sind gerne für Sie da. Sie erreichen uns täglich rund um die Uhr – kostenfrei aus
dem Fest- und Mobilfunknetz der 1&1 TelecomGmbH – unter: 0721 96 00.
Ich wünsche Ihnen viel Spaß beim Surfen mit 1&1.
Freundliche Grüße aus Montabaur
Ihre
Denise Kleis
Leiterin Kundenkommunikation
Ihr 1&1 Anschluss – Ihre Zugangsdaten
Montabaur, 01.05.2017
1&1 Kundenservice
Telefon:0721 96 00
E-Mail: [email protected]
1&1 TelecomGmbH
Elgendorfer Str.57
56410 Montabaur
7.
Check the package contents Technical requirements
In order to ensure a smooth installation of the device, it is im-
portant that all accessories are to hand. As such, first check the
contents of the delivery of the device.
In addition to the operating instructions, the complete package
includes the following components:
1&1 Internet connection in Germany
Up-to-date web browser with HTML5 support
For Wi-Fi connections: Wi-Fi-enabled devices
For LAN connections: device with network
connection
1. DSL router “1&1 HomeServer+”
2. Power supply for “1&1 HomeServer+”
3. DSL/telephone cable
4. Adapter TAE auf RJ45 "TEL"
5. Adapter TAE auf RJ45 "DSL"
6. Network cable
7. Personal security letter
contains the 1&1 Start-Code and your 1&1 customer information
6
LED indicator lights
Light Status Meaning
Power / DSL
Permanently
illuminated Power provided and DSL connection operational.
Flashing Power provided, DSL connection being established
or has been interrupted.
Internet
Permanently
illuminated Internet is connecting.
Flashing Internet is now connecting or has been deactivated.
Festnetz
Permanently
illuminated Active telephone connection via the internet.
Flashing Messages in the 1&1 Mailbox.
WLAN
Permanently
illuminated Wi-Fi activated.
Flashing
Wi-Fi is connecting or has been deactivate.
WPS in progress.
Info
Flashing
There are new messages on an answering machine.
The firmware is being updated.
Shines red There is a fault.
7
Power / DSL
Internet
Festnetz
WLAN
Info
1&1 HomeServer+
Power / DSL
Internet
Festnetz
WLAN
Info
1&1 HomeServer 50.000 +
1 2
Power / DSL
Internet
Festnetz
WLAN
Info
WLAN
WPS
DEC T
DSL/TEL FON
1 FON
2 LAN
1 LAN
2 LAN
3 LAN
4Power
FON
S0
1&1 HomeServer 50.000 +
43 5 6 9 10
87
FRITZ!Box 7490
Einfache Einrichtung mit http://fritz.box
WLAN-Netzwerkschlüssel (WPA2)
1234 5678 901234567890
Serien-Nummer:
CWMP-Account: N/A
Nur mit Netzteil 311P0W091
Artikel-Nummer:
A
Buttons Type plate (underneath the device)
Ports
Device overview
8
AWireless network key: Password for the connection
with your Wi-Fi network
(factory set)
Type plate (underneath the device)
1DECT button: Register DECT telephone
2WLAN / WPS button: Turn Wi-Fi on/off / start WPS
Buttons
Change Wi-Fi settings
You can use the set-up assistant to change the Wi-Fi settings,
e.g. from the data you have been using to date. > page 13
32x Analogue telephone port (TAE)
4DSL- / VDSL port
52 x Analogue telephone port (RJ11)
6ISDN port
7LAN 1-4 (Gigabite-LAN, 1,000 Mbit/s), PC, network
8USB 3.0 port for printers, external storage,
HSPA+ / LTE modem and other USB devices
9Power supply socket
10 USB 3.0 port for printers, external storage,
HSPA+ / LTE modem and other USB devices
Ports
9
Connect 1&1 HomeServer
Connect the 1&1 HomeServer to the DSL
connection before 8am.
> page 11
Connect device
Connect your 1&1 HomeServer with a
computer, tablet or smartphone.
> page 12
Connect telephone
Connect one analogue or up to six
DECTtelephones.
> page 18
Enter 1&1 Start-Code
Set up the 1&1 HomeServer with the
1&1Start-Code.
> page 14
1. 2.
4.3.
Initial set-up
Turn on your 1&1 HomeServer on the day that your 1&1 DSL is being connected (connection date).
10
This manual suits for next models
3
Table of contents
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