
NorthEast Monitoring, Inc. NEMM048-Rev-E Page 6 of 20
DR400 User Manual About the DR400: Warranty Repairs
Warranty Repairs
The warranty for NorthEast Monitoring products
can be found on our web-site at www.nemon.com.
Contact your dealer or NorthEast Monitoring prior
to returning a recorder for repair to determine the
warranty period, conditions and exclusions. If your
dealer is unavailable, contact NorthEast Monitoring
directly.
The recorder can only be serviced or repaired by
NorthEast Monitoring or a NorthEast Monitoring
authorized representative.
Prior to returning a recorder, you must obtain a
return merchandise authorization (RMA) number.
This RMA number must be visible on the outside of
the packing carton, otherwise, NorthEast Monitor-
ing will refuse delivery. The usable life of the
device and accessories are at least long as the war-
ranty period.
Operating the Recorder
If you require training, such as assistance in setting
up, using, or maintaining your recorder, contact
NorthEast Monitoring or your dealer. Should the
recorder fail to work properly during its useful life
or changes its performance, stop using immediately
and contact NorthEast Monitoring or your dealer.
Warning: The recorder cannot be serviced while
in use on patient.
The DR400 recorder contains no user-service-
able parts. Removing the label or opening the
recorder voids the warranty.
NorthEast Monitoring can be contacted at: [+1]978-
461-3992, toll-free in the U.S.A. at 866-346-5837,
The patient is not the primary operator, but may be
asked to press the EVENT button or transmit
events.
Care should be taken when this device is used,
especially with infants or small children, as it
includes small internal parts that could be a choking
hazard. Additionally, the leads could become entan-
gled and could be a strangulation hazard.
Online help
In addition to the information in this manual, more
information and help can be found at our web site,
www.nemon.com or by emailing technical support
The DR400 Technical Support page on the web-site
includes Frequently Asked Questions. The most
current version of manuals, the warranty and our
software can also be found on our web-site on the
“Downloads & Documents” page.
Getting Started
The DR400 recorder comes with a Quick Start
Guide, a USB cable and power plug, and a reusable
patient lead. A supply of disposable electrodes may
also have been included with your recorder.
Before recording, you should
charge your DR400 and download
and install the PCPatch utility.
More information about installing
and using the PCPatch utility can
be found in Chapter 3 and on the
DR400 Quick Start Guide.
The PCPatch utility download, a copy of the current
manual, the DR400 Quick Start Guide and technical
support can be found at www.nemon.com.