ECOVACS ROBOTICS DEEBOT X1 OMNI User manual
DEEBOT X1 OMNI Q&A
ECOVACS ROBOTICS Co., Ltd.
2022.03
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Catalogs
Cleaning ............................................................................................... 3
3D Map................................................................................................. 8
APP...................................................................................................... 12
Intelligence......................................................................................... 13
Mapping............................................................................................. 16
Station................................................................................................. 17
YIKO Voice Assistant........................................................................ 23
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Cleaning
1. Q: DEEBOT’s real-time cleaning route is chaotic.
A: (1) Check for the potential presence of dust in the TrueDetect 3D Smart
Detection System. If so, wipe it gently with a dry paper towel;
(2) A complex environment or uneven floor may cause the DEEBOT's movements
to become unstable, which triggers the chaotic real-time cleaning route in the
App. To resolve this, the user can disable the TrueDetect 3D Smart Detection
function in the App settings.
(3) If there is a large number of small obstacles in the room, the high-precision
smart-detection system may trigger a chaotic route. The user can simply ignore
this and the route will return to normal when the floor is free of any obstacles.
2. Q: DEEBOT X1 misses some rooms while cleaning.
A: (1) If a carpet or floor mat is placed at the door of the room, DEEBOT will not
go over it in Vacuum and Mopping mode so as not to wet the carpet or floor mat.
(2) DEEBOT can go over obstacles at a height of up to 2 cm. In order to pass
smoothly at home, it will not attempt to cross any threshold or step that exceeds
the maximum height the robot can cross.
(3) It will occasionally make a mistake when avoiding obstacles.
3. Q: DEEBOT X1 cannot find the docking station or has difficulty returning
to the docking station in Mopping mode.
A: (1) Make sure that the door to the room where the docking station is located
is not closed.
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(2) Keep an area 0.5 m either side and (1)5 m in front of the docking station clear
of obstacles and reflective objects (such as mirrors, metals and glass).
(3) We recommend DEEBOT starts cleaning from the docking station. (If DEEBOT
is not in the station, please move it in front of the docking station first and tap the
Recall button on the docking station so DEEBOT can return.)
(4) Make sure the docking station is not on a carpet.
4. Q: Why can't DEEBOT recharge?
A: (1) Make sure the power switch on DEEBOT's underside is switched on.
(2) Check that the battery is corrected fitted in place on DEEBOT's underside.
(3) Check that the outlet has power, and that the electrodes are fully in contact.
The Auto button flashes when the electrodes are in contact.
(4) If the problem persists after following the steps above, please contact
ECOVACS Customer Service.
5. Q: Why didn't DEEBOT start cleaning automatically at the scheduled time?
A: (1) DEEBOT will not carry out scheduled cleaning while in Do Not Disturb mode.
(2) DEEBOT is not powered on.
(3) DEEBOT does not have enough battery power to clean.
(4) If the problem persists, please contact ECOVACS Customer Service.
6. Q: How do I select DEEBOT X1's suction power?
A: You can set the suction power via the App or a YIKO smart voice command:
Quiet mode, Standard, Max, Max+.
(1) There is reduced suction power in Quiet mode. Vacuum and Mopping mode
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is recommended.
(2) Select Max or Max+ for a dirty floor. However, please note that DEEBOT's single
cleaning time may be reduced when using Max/Max+ suction power.
(3) DEEBOT may be harder to wake up via a smart voice command when set to
Max+. We recommend using other control modes in this situation.
7. Q: DEEBOT does not finish cleaning after returning to the dock to charge
in Continuous Clean mode. Why?
A: (1) Please ensure you have not reset the robot during the process.
(2) Please ensure you have turned on Continuous Clean in the App.
(3) Please ensure the robot is charging normally. Once charging completed, it will
do continue cleaning.
8. Q: Why does DEEBOT fail to completely detect carpets? Why does it
recognize carpets as floors?
A: Check whether the carpets in your home meet any of these descriptions:
Too thick (similar thickness to floor boards), pile height less than 2 mm or made
with certain materials such as PVC.
9. Q: While DEEBOT is cleaning, why does it become louder when moving to
the carpet?
A: Once you have enabled Auto-Boost Suction in the App, DEEBOT will
automatically increase its suction power in carpeted areas to give the carpet a
deeper cleaning.
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10. Q: DEEBOT returns to the docking station for charging before it has
finished cleaning.
A: (1) If the room is large and cannot be cleaned in one go, it is necessary to return
to the charging dock halfway through. We recommend that you enable the
Continuous Cleaning function in the App. See the guidance in the App for specific
steps.
(2) If the home environment is particularly complex, cleaning efficiency will be
reduced and it may not finish cleaning.
(3) The room door will be recognized as an obstacle in the map if it's closed during
mapping. It will be reported as a block when cleaning triggered. After another
AUTO Cleaning cycle and map update, it will work normally.
11. Q: Why does DEEBOT not return to the docking station to wash the
mopping pads if it starts mopping outside the docking station?
A: We recommend DEEBOT starts mopping from the docking station. If DEEBOT
is outside the docking station, tap the Recall button on the docking station or use
the button in the App to make DEEBOT return to the docking station in advance,
then start the mopping.
12. Q: DEEBOT does multi-floor mopping for a while then looks for the
docking station.
A: If your home has multiple floors, DEEBOT works on the floor with the docking
station and it will return to the station as normal. If the DEEBOT is moved to
another floor, as the mopping pads contains limited water and the water in the
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robot reservoir is limited, the cleaning performance will be affected after a certain
period of mopping. To ensure cleaning results, DEEBOT will clean for about 15
minutes then automatically look for the docking station. We recommend using
Vacuum Mode for multiple floors. Future OTA will optimize the feature.
13. Q: Why does DEEBOT X1 slide when mopping?
A: Different floor materials and the air humidity in different seasons will result in
different amounts of surface water. Select the low water level in the App for
mopping can reduce the chance of sliding.
14. Q: DEEBOT X1 cannot go over a 20 mm threshold.
A: (1) The threshold of 20 mm was measured under ECOVACS laboratory
conditions. In practice, factors such as the shape, width, and angle at which
DEEBOT approaches the threshold will have an impact on the success of the
threshold crossing.
(2) The drive wheels may have pet and human hair on them. Please clean the drive
wheels in a timely manner, otherwise DEEBOT’s ability to cross the threshold will
also be affected.
15. Q: What should I do if the driving wheels are stuck?
A: Turn and press down the driving wheel to check if there is any foreign material
entanglement or stuck stuff, and remove them in a timely manner. If the problem
persists, please contact Customer Service.
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3D Map
1. Q: 3D maps can identify a variety of furniture, why isn't my home furniture
recognized?
A: (1) If you create a map using Quick Mapping, the 3D map information
generated may not be complete because
quick mapping is fast and its main purpose is to quickly create a complete map
and enable advanced map functions (area cleaning, virtual boundaries, manual
partitioning, etc.) in advance. With a complete map, the route can be planned in
advance in Mopping mode, avoiding secondary contamination.
At this point, you have two options. 1) Do not edit the 3D map, but let DEEBOT
perform another full vacuuming or mopping task. DEEBOT will automatically
supplement the 3D map furniture information. 2) You can manually add furniture
in the 3D map, and try furniture area cleaning using voice controls in advance.
After editing the furniture, your edits of the 3D map will prevail. No further
updates will be made to the existing maps.
(2) If the map you created was made in cleaning mode, it may be that DEEBOT
has not gone near furniture due to obstructions or other reasons. You can check
if the map is complete in the App. You can manually add furniture by going to
"Home Furnishings" on the 3D map page.
2. Q: Why isn't the 3D map the same as the actual layout of my home?
A: (1) DEEBOT uses its own smart sensors to create the 3D map. The 3D effect
depends on the cleaning operation status during mapping, it is also strongly
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affected by the placement of objects in your home. We recommend putting away
household items and opening all doors so that DEEBOT can travel freely to all
accessible floor areas during mapping.
(2) If some rooms are mapped too small, you can edit the outer walls on the 3D
map page and adjust the rooms that the DEEBOT has mapped too small to the
correct dimensions.
3. Q: Why are the walls of my home not showing up correctly on the 3D map?
A: (1) Non-standard walls (oblique, rounded or curved) cannot currently be
displayed in the App. These may be displayed as parallel or perpendicular in the
3D map.
(2) If you have finished mapping your entire home, but the internal walls are not
being displayed correctly, this may be caused by location errors during mapping
or other interference that affected mapping functionality, resulting in the walls
being displayed incorrectly.
(3) If the outer wall is displayed too small, you can edit the outer wall by going to
the "Home Furnishing" page on the 3D map page and adjusting the walls that
DEEBOT has mapped too small to the correct dimensions.
(4) The internal walls cannot be edited.
(5) You can choose to delete the map and recreate it.
4. Q: Why can't I edit a wall?
A: (1) Editing of internal walls is not supported at this time.
(2) To avoid affecting DEEBOT's work, it is not possible to edit walls that affect the
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house type.
5. Q: Why doesn't my sofa appear on the 3D map?
A: (1) During mapping, make sure that DEEBOT has traveled to the area where the
sofa is and that the area is clean and free from obstacles.
(2) The DEEBOT is not likely to automatically recognize the following types of sofas:
Sofas with non-standard shapes (round, curved, etc.), sofas that DEEBOT cannot
access, and small single-person sofas.
(3) You can manually add the type of sofa that matches the one in your home on
the 3D map page by going to "Home Furnishing."
6. Q: Why doesn't my bed appear on the 3D map?
A: (1) During mapping, make sure that DEEBOT has traveled to the area of where
the bed is and that the area is clean and free of obstacles.
(2) DEEBOT is not likely to automatically recognize beds with three sides against
the wall.
(3) For beds that DEEBOT can access, the automatic recognition function may be
affected if there are items under the bed or if the slats under the bed prevent
DEEBOT from moving freely during mapping.
(4) You can manually add the type of bed that matches the one in your home by
going to "Home Furnishing" on the 3D map page.
7. Q: Why don't the tables and chairs in my home appear on the 3D map?
A: (1) During mapping, make sure that DEEBOT has traveled to in the area where
the dining table and chairs are and that the area is clean and free from obstacles.
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