Cisco CTS 1000 - TelePresence System 1000 Video... Instruction Manual

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CiscoTelePresence SystemAdministration

Guide

May, 2011

CTS Software Release 1.7.x

Text Part Number: OL-21845-01

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Cisco TelePresence System Administration Guide



Cisco TelePresence System Administration Guide

OL-13676-05

CONTENTS

What’s in This Guide i

What’s New i

Before You Begin i

Document Organization iv

Related Documents v

Obtaining Documentation and Submitting a Service Request vii

Using the Cisco TelePresence System Administration Interface 1-1

Contents 1-1

Overview 1-1

System Status 1-2

System Status Window 1-3

Device Status Indicators 1-3

Determining Device Status Using theTroubleshooting Interface 1-4

Cisco Unified Communications Manager Status 1-5

In a Call Indicator 1-5

Navigation 1-5

Administration Window Header 1-7

ContentArea 1-7

Typing and Selecting Information in Fields 1-7

Validating Information in Fields 1-7

Validating Information in Windows 1-7

Accessing Online Help 1-8

Navigating Online Help 1-8

Accessing this Administration Guide From Online Help 1-9

Where to Go Next 1-9

Device Information 2-1

Contents 2-1

Accessing the Device Information Window 2-1

Device Information Fields 2-3

Hardware/Software Versions 2-5

Contents

Cisco TelePresence System Administration Guide OL-13676-05

System Information and Status Tabs 2-5

System Information Details 2-5

Status Details 2-8

Time Since Last Update 2-11

Microphone Status 2-11

Where to Go Next 2-12

Configuring the Cisco TelePresence System 3-1

Contents 3-1

First Time Setup Wizard for the CTS 500 32” 3-1

First Time Setup for All OtherCTS Models 3-2

Loading CTS Administration Software 3-2

Logging In To the Cisco TelePresence System Administration Interface Directly 3-3

Configuring a Static IP Address for Networks That Do Not Use DHCP 3-4

Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-4

Configuring a Static IP Address Using Command-Line Interface Commands 3-6

Command Example 3-6

Configuring an Alternate TFTP Server (Optional) 3-7

Configuring Your System After Initial Bootup 3-7

IP Settings 3-8

Viewing IP Settings 3-9

Network Settings 3-11

Operational VLAN ID 3-11

Administrative VLAN ID 3-12

Syslog Address 3-12

Cisco Unified Communications Manager Settings 3-12

Related Information 3-14

Address Book 3-14

Telephony Settings 3-15

SNMP Settings 3-17

Related Information 3-18

System Settings 3-19

Troubleshooting Your Configuration 3-21

Upgrading CTS Codec Firmware 3-24

Managing Passwords 3-25

Contents

iii

Cisco TelePresence System Administration Guide

OL-13676-05

Resetting Your CTS Codec Password 3-25

Restoring Connectivity to the Codec 3-26

Where to Go Next 3-27

Troubleshooting the CTS 500 4-1

Contents 4-1

Managing CTS 500 Hardware Setup 4-2

Managing Displays 4-3

Selecting the Light Level 4-3

Adjusting Your Display 4-4

Troubleshooting Displays 4-6

Related Information 4-6

Testing Cameras 4-6

Testing the CTS 500 Camera 4-7

Troubleshooting Cameras 4-21

Related Information 4-21

Testing Speakers 4-22

Testing the Speakers 4-22

Troubleshooting Speakers 4-23

Related Information 4-23

Testing Microphones 4-24

Testing Microphones on the CTS 500 4-24

Troubleshooting Microphones 4-25

Related Information 4-26

Testing Presentation Devices 4-26

Checking External Presentation Devices 4-27

Checking the Test Pattern 4-28

Checking the VGA 4-29

Checking the Document Camera 4-30

Resetting the Projector 4-31

Troubleshooting Presentation Devices 4-31

Related Information 4-33

Testing Other Devices 4-33

Auxiliary Control Unit 4-34

Auxiliary LCD Displays 4-35

Shroud Light 4-35

Digital Media Player 4-36

Troubleshooting Other Devices 4-38

Contents

Cisco TelePresence System Administration Guide OL-13676-05

Related Information 4-39

Managing Log Files 4-39

Sysop Log 4-39

Log Files 4-40

SIP Messages 4-41

Generate Detailed Message Reports 4-42

Related SIP Messages 4-42

Navigating Long Lists 4-43

Related Information 4-44

Testing Audio 4-44

Related Information 4-44

Testing the Network Connection 4-45

Related Information 4-45

Managing Configuration Issues 4-45

Related Information 4-46

Initiating System Restart 4-47

Troubleshooting Video QualitySettings 4-47

Troubleshooting Network Cabling 4-48

CTS 500 32” Troubleshooting 4-49

Where to Go Next 4-49

Troubleshooting the CTS 500 32” 5-1

Adjusting the Camera 5-2

Testing the Display 5-2

Verifying Speaker Function 5-3

Verifying Microphone Function 5-4

Testing the Light Fixture 5-5

Testing Digital Media Player Audio 5-5

Troubleshooting the CTS 500 32” 5-6

Where to Go Next 5-7

Troubleshooting the CTS 1000 6-1

Contents 6-1

Managing CTS 1000 Hardware Setup 6-2

Managing Displays 6-3

Contents

Cisco TelePresence System Administration Guide

OL-13676-05

Selecting the Light Level 6-4

Adjusting Your Display 6-5

Troubleshooting Displays 6-6

Related Information 6-6

Testing Cameras 6-6

Testing the CTS 1000 Camera 6-7

Understanding Camera Setup Choices for Room Lighting 6-17

Troubleshooting Cameras 6-18

Related Information 6-18

Testing Speakers 6-18

Testing the Speakers 6-18

Troubleshooting Speakers 6-19

Related Information 6-20

Testing Microphones 6-20

Testing the CTS 1000 Microphone 6-20

Troubleshooting the CTS 1000 Microphone 6-21

Related Information 6-22

Testing the External Presentation Display 6-22

Testing Presentation Devices 6-22

Checking the Test Pattern 6-24

Checking the VGA 6-24

Checking the Document Camera 6-25

Resetting the Projector 6-25

Troubleshooting Presentation Devices 6-25

Related Information 6-27

Testing Other Devices 6-27

Auxiliary Control Unit 6-27

Digital Media Player 6-28

Troubleshooting Other Devices 6-29

Related Information 6-29

Managing Log Files 6-30

Sysop Log 6-30

Log Files 6-30

SIP Messages 6-32

Generate Detailed Message Reports 6-32

Related SIP Messages 6-33

Contents

Cisco TelePresence System Administration Guide OL-13676-05

Navigating Long Lists 6-34

Related Information 6-34

Testing Audio 6-35

Related Information 6-35

Testing the Network Connection 6-35

Related Information 6-36

Managing Configuration Issues 6-36

Related Information 6-37

Initiating System Restart 6-37

Troubleshooting Video QualitySettings 6-37

Troubleshooting Network Cabling 6-38

Where to Go Next 6-39

Troubleshooting the CTS 1100 7-1

Contents 7-1

Managing CTS 1100 Hardware Setup 7-2

Managing Displays 7-3

Selecting the Light Level 7-4

Adjusting Your Display 7-4

Troubleshooting Displays 7-5

Related Information 7-6

Testing Cameras 7-6

Testing the CTS 1100 Camera 7-6

Understanding Camera Setup Choices for Room Lighting 7-17

Troubleshooting Cameras 7-18

Related Information 7-18

Testing Speakers 7-19

Testing the Speakers 7-19

Troubleshooting Speakers 7-19

Related Information 7-20

Testing Microphones 7-20

Testing Microphones on the CTS 1100 7-20

Troubleshooting Microphones 7-21

Related Information 7-22

Testing the External Presentation Display 7-22

Testing Presentation Devices 7-23

Contents

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Checking the Test Pattern 7-24

Checking the VGA 7-24

Checking the Document Camera 7-25

Resetting the Projector 7-25

Troubleshooting Presentation Devices 7-25

Related Information 7-27

Testing Other Devices 7-28

Auxiliary Control Unit 7-28

CTS 1100 Light 7-28

Digital Media Player 7-29

Troubleshooting Other Devices 7-30

Related Information 7-31

Managing Log Files 7-32

Sysop Log 7-32

Log Files 7-32

SIP Messages 7-34

Generate Detailed Message Reports 7-34

Related SIP Messages 7-35

Navigating Long Lists 7-36

Related Information 7-36

Testing Audio 7-37

Related Information 7-37

Testing the Network Connection 7-37

Related Information 7-38

Managing Configuration Issues 7-38

Related Information 7-39

Initiating System Restart 7-39

Troubleshooting Video QualitySettings 7-39

Troubleshooting Network Cabling 7-40

Where to Go Next 7-41

Troubleshooting the CTS 1300 8-1

Contents 8-1

Managing CTS 1300 Hardware Setup 8-2

Configuring the CTS 1300 Table 8-3

Managing Displays 8-5

Contents

viii

Cisco TelePresence System Administration Guide OL-13676-05

Selecting the Light Level 8-5

Adjusting Your Display 8-6

Troubleshooting Displays 8-7

Related Information 8-7

Testing Cameras 8-7

Testing the CTS 1300 Cameras 8-8

Configuring the CTS 1300 for Use With a Conference Room Table 8-12

Arranging the Seat Alignment Guides 8-45

Understanding Camera Setup Choices for Room Lighting 8-47

Troubleshooting Cameras 8-47

Related Information 8-48

Testing Speakers 8-48

Testing the Speakers 8-48

Troubleshooting Speakers 8-49

Related Information 8-50

Testing Microphones 8-50

Testing Microphones on the CTS 1300 8-50

Troubleshooting Microphones 8-52

Related Information 8-53

Testing the External Presentation Display 8-53

Testing Presentation Devices 8-54

Checking the Test Pattern 8-55

Checking the VGA 8-56

Resetting the Projector 8-56

Troubleshooting Presentation Devices 8-56

Related Information 8-58

Testing Other Devices 8-59

Auxiliary Control Unit 8-59

Verifying CTS 1300 Light Function 8-60

Digital Media Player 8-60

Troubleshooting Other Devices 8-61

Related Information 8-62

Managing Log Files 8-62

Sysop Log 8-62

Log Files 8-63

SIP Messages 8-65

Generate Detailed Message Reports 8-65

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